Privacy Policy

Effective Date: December 24, 2024

Introduction

Yodelay Music (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our locations in Cabarita Beach and Murwillumbah, NSW, or interact with our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information:

Name

Address

Email address

Phone number

Date of birth (for students under 18, with parental consent)

Payment information

1.2 Usage Data:

Information about your interactions with our website, including IP address, browser type, and pages visited.

1.3 Student Information:

Musical preferences

Instrumental progress

Lesson attendance records

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide music lessons and related services.

To communicate with you regarding scheduling, billing, and updates.

To improve our services and offerings.

To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Third Party Service Providers: To facilitate payment processing, scheduling, and communication.

With Consent: If you provide explicit consent for sharing information.

Legal Obligations: If required by law or to protect our rights.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security measure is entirely foolproof, and we cannot guarantee absolute security.

5. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data.

Request correction or deletion of your personal data.

Withdraw consent for processing.

File a complaint with a regulatory authority.

7. Children’s Privacy

We only collect personal information from children under 18 with parental or guardian consent. If we become aware that we have collected information without such consent, we will take steps to delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our website. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Yodelay Music

Terms and Conditions

Effective Date: December 24, 2024

Introduction

These Terms and Conditions (“Terms”) govern your use of Yodelay Music (“we,” “our,” or “us”) services, including music lessons and other related offerings provided at our Cabarita Beach, Murwillumbah and Primary School locations. By engaging with our services, you agree to be bound by these Terms. Please read them carefully.

1. General Requirements

1.1 Eligibility:

You must be at least 18 years old to register for services or have parental/guardian consent for students under 18.

1.2 Agreement:

By enrolling in our services, you accept these Terms and agree to comply with them.

2. Registration and Payment

2.1 Registration:

All students must complete a registration form and provide accurate and up-to-date information.

2.2 Fees and Payments:

Payments are required in advance for each term or agreed-upon service period by the due date shown on the invoice.

Payment methods include direct debit, credit card, or other options specified by us.

Late payments may incur additional fees.

Customers with unpaid invoices will incur all costs of debt recovery as deemed appropriate by a debt recovery agency and other relevant legal professionals.

2.3 Refunds:

Refunds are provided only in specific circumstances, such as cancellations by us or extraordinary situations reviewed at our discretion.

3. Lesson Policies

3.1 Attendance:

Students are expected to attend lessons punctually. Missed lessons without prior notice may not be rescheduled or refunded.

3.2 Cancellations and Rescheduling:

See our Missed Lesson Policy.

3.3 Public Holidays:

No lessons are held on public holidays unless specifically arranged in advance.

4. Student Conduct

4.1 Behavior:

Students are expected to conduct themselves respectfully towards teachers, staff, and other students.

Disruptive behavior may result in suspension or termination of services.

4.2 Care of Equipment:

Any damage to Yodelay Music equipment caused by a student will be the responsibility of the student or their guardian.

5. Limitation of Liability

Yodelay Music is not liable for personal injury, property damage, or loss arising from participation in our programs, except where caused by our negligence.

Students and guardians assume all risks associated with music lessons and related activities.

6. Intellectual Property

All materials provided during lessons, including sheet music, recordings, and instructional content, remain the property of Yodelay Music and may not be reproduced or distributed without our prior consent.

7. Termination of Services

We reserve the right to terminate a student’s enrollment at any time for violation of these Terms or other reasons deemed necessary. Refunds for terminated services are provided at our discretion.

8. Privacy

By enrolling in our services, you acknowledge and agree to our Privacy Policy, which outlines how we collect, use, and safeguard personal information.

9. Amendments

We reserve the right to update these Terms at any time. Changes will be communicated via email or posted on our website. Continued use of our services indicates acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in accordance with NSW laws.

11. Contact Us

For questions or concerns about these Terms, please contact us:

Yodelay Music

Missed Lesson Policy

At Yodelay Music, we value the time and dedication of our teachers while striving to maintain a sustainable and reliable service for all families. This policy is designed to ensure the stability of our teachers' income and the financial health of the business.

General Policy for Missed Lessons

If a student is unable to attend a scheduled lesson for any reason, Yodelay Music is not obligated to issue a refund, provide a make-up lesson, or carry forward lesson credits to the next term, even with prior notice of the absence. However, our teachers will make every effort to organise a catch-up lesson during the term. Due to the busy nature of our schedules and limited availability, we cannot guarantee that this will always be possible.

Missed Lessons in School Programs

We understand that the school environment is dynamic and can make scheduling challenging due to events like camps, excursions, and other activities. To account for this, in a standard ten-week term, parents will only be charged for nine lessons, offering a built-in allowance for one missed lesson per term. Additionally, our teachers aim to accommodate a catch-up session for one more missed lesson within the term. If a student misses more than two lessons in a term, Yodelay Music will not provide further credits, make-up lessons, or reimbursements for these additional absences.

Teacher Cancellations

In the rare event that a Yodelay Music teacher cancels a lesson due to illness or unforeseen circumstances, we will ensure a catch-up lesson is scheduled or provide a refund or credit toward the following term.

Planned Absences

If you are aware of an upcoming trip or family holiday that will significantly impact your lessons during the term, please notify us in advance. We will do our best to work out a suitable arrangement regarding term fees.

Contact Us

We are committed to clear communication and flexibility wherever possible. If you have any questions or would like to discuss this policy further, please don’t hesitate to reach out to us.

Thank you for your understanding and support of our teachers and programs.