When an individual/family joins our tennis coaching programme, the commitment that we always quote is that your booking and space that we reserve for you is for the rest of the term and much like every other sport such as swimming and dance etc, your commitment is to pay for your space for that term. We also have a 'Rolling Enrolment' policy meaning we prioritise your space and we don't remove you from your programme into the following term unless you cancel it.

We do however also understand that classes will be missed for different reasons whether it be sickness, holidays or family reasons etc and one of our 'Goodwill' philosophies is that it's important to us that you, our loyal supporters/customers get to enjoy the amount of classes that you have committed and paid for, therefore we offer 'make up classes' across any of our 4 venues as mentioned above. (Cairns International Tennis Centre, Freshwater, Edge Hill or Redlynch Tennis Clubs).

What's more is that we wholeheartedly trust our families and do not ask for you to 'Book In' for the classes. You simply choose your preferred class at any of our venues and rock up on when convenient to you. To know when to enjoy make up class opportunities, you can simply jump on our website and our full offering, days and times are all there to see....see link: https://www.baselinetennisacademy.com.au/

We even allow make up classes to roll over into the next term if it helps HOWEVER, our one and only firm rule is that to take advantage of make-up classes into the following term, you MUST have paid for your usual class commitment in that following term to then open up the opportunity to attend make up classes owed from the previous term. We do not offer financial credits to your 'Baseline Tennis Account' or refunds for sessions missed.