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Splish Splash Swim School 2

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Terms & Conditions

Terms and Conditions


Payment Terms

Full payment due on booking by internet banking, or cash, we do not accept cheques credit card payments or eftpos. $5 transfer charge will apply when transferring classes after invoice is generated.

FEES ARE NON-REFUNDABLE. Upon leaving our programme any outstanding payments will incur a penalty charge of $10.00.

A Late payment charge $10.00 will be added to all invoices which are not paid by the due date. This will be applied to your account when the first outstanding letter is sent.

Late payment process:
1. Outstanding Letter
2. Second Reminder Letter
3. Third Reminder Letter
4. Final Letter

Warning statement:
All outstanding payments will forwarded to a debt collection agency and you will be liable for any fees charged by the collection agency.

Account: 01-0771-0203340-00 Please use your child’s name or invoice number as a reference for you payment.

Splish Splash Swim School reserves the right to change teacher or class time without notice.
Privacy information
The privacy of your child's data is important to us. We will not disclose or sell your child's data to any third party.

Cancellations
A administration fee of $35 will be applied on cancellation.
​Contact details - trisplishslpash@swimprofessionals.co.nz

If by any event Splish Splash has to cancel a session/s we will endeavour to make sure that we, ensure a make up session is provided during the term or provide additional times where possible due to pool availability. We do not give refunds but may credit lessons at our discretion reviewed on a case by case basis.

Missed lessons
We do not provide refunds or classes for missed lessons as a child’s place in a class is reserved solely for her/him during the
term regardless of attendance. However, clients who have paid their fees in full and are unable to attend lessons due to illness and who provide a medical certificate, will receive a maximum of 2 make up sessions during the current term. Therefore we do not refund or do make ups if you go away on holiday, attend a birthday party and so on. Makeup classes for illness can not be carried over to the following term.

Please contact us in advance that your child will miss a class as this increases our chances of providing a makeup session
of your child, and enables us to utilise your child’s place to provide make up lessons for other children.
Discounts
Discounts will only be applied on full payment on due date
Family discounts
3 family members receive a 15% discount
4 family members receive a 20% discount
Referral discounts
When you refer 2 new clients within 6 months and you will receive 50% off one child. This is a great way to save some
money, just remember when you tell your friends to reference your name.
Defence discounts
To ensure you receive the 10% discount, please email us as soon as possible so we can apply it to your invoice. Failing to do so may result in your not receiving your discount.
Camera & mobile phone picture policy
In previous years taking photos of our children enjoying themselves has not been a problem. However, times have
changed and we have to deal with a wider range of issues regarding child safety. Therefore we ask that if you wish
to take photos please be very aware that other parents may not want their children in the frame. So please ask permission
before you click away. No photos are to be taken the changing rooms.
Please note upon booking into our programme, you agree to allow us filming or photographing swimmers during classes. This material may be used by Swim Professionals for training purposes or publicity and may be posted to such places as Swim Professional's website and facebook page.
Complaints
Sometimes an issue may arise, and you may feel uncomfortable bringing it to our attention. Please contact us straight away.
What’s important to you is important to us. Therefore, you would only be helping us to improve upon our services to
each customer that walks through our doors.
Parking
Trentham School has requested that clients using the pool, must park off school grounds.
Caps and Goggles
Caps must be warn during swimming lessons.
Double Layer Nappy System

This system is compulsory to avoid/maximise any risk of leaks and accidents in the pool for all children 4 years and under.

The Supernappy is the only approved garment at our swim school. You can purchase these at our shop or at trentham.

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