Code of Conduct
To ensure the smooth, safe running of Australian Dance and Talent Centre and an enjoyable experience by all, below you will find our code of conduct.
As always we are open to feedback, so if any of the requirements outlined below are unclear or concerning, please give us a call to discuss further.
Following a formal meeting, we do reserve the right to dismiss or take disciplinary action on any students or parents who breach our studio’s code of conduct.
? Families who do not comply with their fee or costume payment obligations may be charged a late fee, and/or excluded from performances. External debt collection may occur when fees remain overdue and this will be at the expense of the client. Costume expenses are the responsibility of the parent, and costumes will not be issued to students with unpaid class fees.
? No classes (including private lessons) or teachers are to be disturbed unless it is an emergency. Parents are not to approach teachers or students during class and if messages or food/drink/medication needs to be passed on to a student, it must be done through a ADTC staff member. All parents must wait in the waiting areas or outside of the studios until classes have been dismissed.
? We are unable to take responsibility for our students before or after their scheduled classes and it is the responsibility of the parent to ensure their child is picked up and dropped off on time. In the case of an emergency or unavoidable delay, please contact the studio immediately to inform us of the situation so we can keep your child calm and safe until they can be collected.
? Any questions or complaints must go through reception – parents and students are not permitted to contact ADTC teachers via phone, in person, or via email / social networking with studio issues unless it has been broached with the directors first. Personal meetings with the studio directors can happily be arranged via reception.
? In the rare case of a parent or student showing disrespect or defamation to any parent, staff member or student, a meeting will be called immediately and dismissal may be considered at the discretion of the principal. Physical, mental, emotional or cyber bullying by parents, staff or students will not be tolerated and may result in dismissal from the studio.
? ADTC takes no responsibility for any stolen or misplaced property on the studio premises and we encourage our families to avoid bringing valuable items into the studio where possible.
? ADTC management reserves the right to change teachers or timetabling when necessary at any time throughout the year.
? Choreography, costuming and studio policies remain the intellectual property of ADTC and may not be reproduced or sold by any students, parents or staff without permission of the principal/s.
ADTC FEES POLICY
ADTC has a strict fees & payment policy. Please read the policy carefully to ensure you understand the terms & conditions.
• It is understood that a registration fee of $40 is required upon enrolment. Please note that the registration fee is non refundable and is to be finalized before your first class at ADTC.
• All classes within each term must be paid for regardless of whether the student attends all classes within this period. The Australian Dance and Talent Centre must cover wages, rent and outgoings regardless of attendance.
• Payments can be accepted by cash, eftpos and cheques made payable to Australian Dance and Talent Centre or direct deposit.
• Payments can be made in a lump sum before week 4 of term or an agreed payment plan of weekly fortnightly or monthly via EzyDebit. Should you wish to set up a payment arrangement please email reception within the first two weeks of term to be forwarded authorization paperwork.
• Any term fee amounts that are unpaid by Week 5 without a payment arrangement n place will result in classes suspended for the student and will incur a 10% late fee.
PLEASE NOTE- All lessons within a term must be paid for regardless of whether the student attends all classes in that period. Delinquent payments will be referred to our Debt collection Agency with all associated costs to be borne by the debtor.
CANCELLATION POLICY
• If, for any reason, a student decides to withdraw from a class after week 1 and before the end of term- then full term fees will still apply.
• If for any reason the Australian Dance and Talent Centre staff has to cancel or are unable to teach the lesson will be made up at a time most convenient for you during the schools operating hours or a refund will be given at the end of the term.
• In the event a student is unable to attend a private lesson, all efforts will be made to re schedule that missed lesson when another spot is available however this is not always possible and we do not guarantee it.
LOCKDOWN POLICY
• In the event of Public Health issuing a lockdown due to Covid 19- ADTC classes will move to a pre recorded class format that will be delivered through our Band Class App.
• Should your family not wish to participate in online learning you will have 7 days from the lockdown announcement to advise us of your withdrawal from classes via our opt out form. We will remove you from the Band app for the duration of the lockdown period.
• After the 7 day grace period to opt out classes will be charged at a reduced online delivery rate for the duration of the lockdown. Charges will apply regardless of whether the student accesses the online content as it is still being provided by staff at our end.
• Students who continue with online learning will have their class spots retained. Students who suspend enrolments will be offered spots based on availability once lockdown is lifted.