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Swimz Pty Ltd

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COVID REOPENING MEASURES

We are so glad to have your child back at swim lessons. You will notice a few changes in the Centre as we have rebranded. Rest assured it is the same teachers and spirit backing our strong and improved ‘learn to swim’ program for your child.
To ensure the safety and health of all our staff and customers, Swimz Guildford has also introduced a range of measures to help stop the spread of COVID-19.
- We have increased our already rigorous sanitising schedule of all high touch items and surfaces, and thorough cleaning at the conclusion of each day
- Hand sanitiser will be available throughout the Centre for clients &staff
- Signage and floor markings will be made around the Centre
- Extra spacing will be made between chairs. We request, these are not moved. This will allow for appropriate social distancing
- We encourage regular hand washing with soap & water for at least 20 seconds
- We encourage all students to come to the centre dressed in swimwear and ready to swim
- Please do not enter the site any earlier than 5 minutes prior to your class commencement time. We must adhere to strict number requirements on site
- At the conclusion of your child’s class, exit the site as quickly as possible
- The doors to the centre will open 5 minutes prior to the commencement of the first class on each shift (i.e. 8.55am for a 9am class commencement)
- We are enforcing the 1.5m social distancing as per government regulations
- Our Baby classes are reduced to a maximum of 5 babies (with parents)
- There is to be no more than 1 parent per family allowed to be at the Centre, and no additional spectators for lessons at this time
- Siblings are discouraged from attending, however, if they must be brought, do note that any additional children DO count in the Centre’s number limit
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Swimz Guildford Cancellation Policy

Cancellations

All Cancellations require a 2 weeks written notice and NO paid fees are refundable.
12 Week Pre-Payment Cancellations require 2 weeks notice prior to the end of the 12 week block (At lesson number 10)
Direct Debit Payment Cancellations for scheduled payments for the next month, must be made by 20th of the month. If this is not done, the scheduled direct debit for the next month will go through
Deposits paid will be recompensated by way of 2 swim lessons, if we have received the 2 weeks written notice
If 2 classes are missed and there has been no contact from you, Swimz reserves the right to cancel the membership and you will not be entitled to a refund

Membership Cancellations by Swimz Guildford

We reserve the right to cancel membership if our Terms & Conditions or other policies are not followed or if you or your child/ren’s conduct is inappropriate at our premises.
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Swimz Guildford Photo and Video Policy

We welcome you capturing the special moments of your child on camera or video. However others privacy must be respected. Capturing any footage is conditional upon:
If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish or broadcast images or video footage
Under NO circumstances are cameras or mobile phones to be used in change room areas or showers
You agree to comply with any request by our staff to discontinue use of your camera, mobile phone or video, and to delete requested images or footage, where our staff reasonably consider that someone’s privacy may be breached or there may be a child safety issue
We may take photos & videos to use for social media and other marketing purposes. If you do not want to have these taken, please inform us below
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Swimz Guildford Terms and Conditions

General Information

We are a private, members only facility and children may only begin lessons once membership has been accepted and you agree on our Terms & Conditions. A position in a class is secured only when the membership and class fees are paid for in advance.
We run consistently throughout the calendar year & do not break over school terms. Enrolments are therefore ongoing & can start at any time of the year
Your child will be placed in a class and will attend on the same day and time each week
We do not hold places or accept part payments
Memberships and lessons are NOT transferable nor refundable to other people including family members, and cannot be credited unless we are at fault
We do not operate on Public Holidays and for up to 2-3 weeks over the Christmas/New Year period. Planned closure dates are confirmed yearly and you will be informed in advance. You are not charged for planned closure days, so make up lessons are not required
If a group lesson has 1 or 2 students in it, we reserve the right to consolidate that class. At least one weeks’ notice will be provided of the change and we will endeavour to find a suitable alternative class.
We do not guarantee teacher requests and teacher schedules may change at any time
We allow for 1 make-up lesson per 31 days
You will be given access to a Customer Portal which will be the main means of managing your child’s enrolment including membership, schedule, fee payments etc.
It is mandatory that you keep access to this portal current

Membership Fee

A once-off membership fee of $35.00 per child is charged and a membership pack provided. This fee is non-refundable and payable upon booking your child into lessons. If you withdraw & re-enrol, this fee is payable again.


Discounts

If three or more members of one family attend swimming lessons they will receive the following discounts:
Membership is capped at 3 for families of 3 or more students. E.g. A family of 5 enrolling for lessons, would pay $0 membership for their 4th and 5th child- this applies to SIBLINGS ONLY.
A 10% discount applies to the lesson fees of the 3rd and subsequent children
Most children benefit from attending more than one lesson per week. A discount of 10% is offered for each additional weekly lesson a child may undertake.

Cancellations

All Cancellations require a 2 weeks written notice and NO paid fees are refundable.
12 Week Pre-Payment Cancellations require 2 weeks notice prior to the end of the 12 week block (At lesson number 10)
Direct Debit Payment Cancellations for scheduled payments for the next month, must be made by 20th of the month. If this is not done, the scheduled direct debit for the next month will go through
Deposits paid will be recompensated by way of 2 swim lessons, if we have received the 2 weeks written notice
If 2 classes are missed and there has been no contact from you, Swimz reserves the right to cancel the membership and you will not be entitled to a refund

Membership Cancellations by Swimz Guildford

We reserve the right to cancel membership if our Terms & Conditions or other policies are not followed or if you or your child/ren’s conduct is inappropriate at our premises.

Swim Attire

Appropriate swim attire is important for the hygiene of the pool & hence, we have a set standard for these:
Reusable swim nappies are mandatory for hygiene reasons as fecal incidents can result in pool closure.
Any child who require nappy’s normally (even if almost trained), must wear a reusable swim nappy for lessons.
Disposable nappies may only be worn for a trial lesson.
Swimming caps are provided as part of the membership pack to all independent swimmers. Wearing these ensures fewer distractions and for pool hygiene
It is recommended that parents/carers wear a rash shirt in the water. This assists the child to gain independence through reaching for and holding onto the shirt
No streetwear/casual clothes will be permitted in the pool. E.g. cotton T-shirts, shorts, underwear etc
NO underwear allowed in the pool under any circumstances due to hygiene reasons
Pool nappies & swim wear will be checked by our staff and you/your child may not be able to enter the pool if the nappies or swimwear is deemed inappropriate

Changes to Lesson Fees

We try and keep our fees as low as possible while maintaining the highest standards. However, as costs go up, we reserve the right to adjust these. You will be given a minimum of 14 days’ notice of any changes

Make Up Lessons

There is a limit of 1 make-up lesson per 31 days for notified absences.
Make-up lessons are valid for 31 days from the notified missed lesson date. Unused lessons are forfeited
We must be notified of absence preferably via the Customer Portal, by no later than 1 hour prior to the class.
When informed within the 1 hour timeframe, you will be eligible for a makeup lesson.
Notice of non-attendance less than 1 hour will not be eligible for a make up lesson
Notifications of absence are preferred over the Customer Portal but you may be able to do these via phone, in person at the Centre, SMS, Email or Facebook as well
Cancellation of membership will result in the forfeiture of membership fees and any un used makeup lessons
Makeup lessons are subject to availability and we cannot guarantee specific teachers, days or times
Missed private lessons can be made up in a group class
If a make-up lesson is missed, it cannot be re-booked
Makeup lessons are NOT guaranteed and available ONLY when pre-arranged.
It is your responsibility to book makeup lessons
Make-up lessons cannot be backdated, used to transfer, extend lessons past your “paid to” date or reduce a Direct Debit payment
If classes are full, makeup lessons will not be able to be booked as we do NOT overbook classes.
Due to class availability, make up classes can only be booked 48 hours in advance
Doctor’s certificates are advised for extended illnesses

Lesson Fees & Payment System

Membership Fees are charged as we are a members only facility and you are provided with a membership pack.

Fees are payable in advance & only current, paid members can attend classes. Spots are not held without full payment.

Security Deposit fees are charged so lessons are paid in advance & cover any arrears. If given 2 weeks notice, the deposit can be utilised by way of lessons.


Membership Fee: $35/child
Group Lessons:
Private Lessons
Fees: $19/lesson
Deposit: $38/child
Fees: $56/lesson
Deposit: $112/child
Lesson fees paid in monthly Direct Debit blocks OR 12 week pre payment blocks

Fees are calculated on a ‘Cost per Lesson’ basis.
Our preferred payment option is monthly Direct Debit.

If our facilities are shut due to unforeseen circumstances, makeup lessons or credits will be provided. Refunds are not offered for unforeseen closures.

A. Direct Debit payments are processed monthly on 25th
We partner with IntegraPay for Direct Debit transactions
A Direct Debit form must be completed and returned upon enrolment
Direct Debit chares are noted on the IntegraPay form & are charged by Integra Pay (not Swimz).
A deduction will be made monthly from your nominated bank account or credit card on 25th of each month
The Direct Debit amounts payable may differ depending on how many lessons there are in the period being charged for (E.g. Depending on the calendar, there may be 4 or 5 lessons in that month)
Membership is ongoing & direct debits continue until a completed cancellation form is received by 20th of the month. If the form is not received on time, the following month is charged
If commencing lessons mid-month, membership, deposit & lesson fees for the month are charged
Failed Direct Debit payments must be paid before the next scheduled lesson
Failed Direct Debit payments incur an admin fee from IntegraPay (Direct Debit provider) as noted on their form
Swimz, Guildford also charge an administrative fee ($10) for repeated failed Direct Debit payments
Direct Debit payments may be suspended if they fail 3 times consecutively & upfront payments will be requested

B. 12 Week Pre-Payment Option is where you pay in full
for lessons in 12 week blocks of lessons
Payments are accepted by cash, card or bank transfers
Part payments are not accepted
A Security Deposit equivalent to 2 weeks of lessons is charged at the time of enrolment
Upon giving the 2 weeks notice of cancellation, these 2 lessons can be utilised by way of lessons
These payments are due 2 weeks prior to the expiry of the 12 week package. E.g. Week 10 of the paid lessons
Overdue payments incur an administrative fee of $10
Spots cannot be guaranteed after the expiration of a 12 week block without full payment.

Photo/Video Policy

We welcome you capturing the special moments of your child on camera or video. However others privacy must be respected. Capturing any footage is conditional upon:
If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish or broadcast images or video footage
Under NO circumstances are cameras or mobile phones to be used in change room areas or showers
You agree to comply with any request by our staff to discontinue use of your camera, mobile phone or video, and to delete requested images or footage, where our staff reasonably consider that someone’s privacy may be breached or there may be a child safety issue
We may take photos & videos to use for social media and other marketing purposes. If you do not want to have these taken, please inform us below

Pool Deck Rules

These rules are in place for hygiene and safety purposes of all our swimmers, clients and staff:
Swimwear (including nappies) must not be removed on pool deck at any time due to hygiene reasons
Children and adults must only go up to the pool deck five minutes before their class is due to begin and no earlier
Once on pool deck, children nor adults are permitted to cross the pool coping marker until invited by the teacher
Parents nor children are allowed to sit on the edge of the pool or touch the water with any parts of their body while waiting for their turn
There is no food nor drinks allowed on the pool deck

To Ensure the Safety of all children attending our Centre, we Expect the following from our members:

Comply with our rules and follow directions of our staff
Inform us if your child has any pre-existing injuries or health issues
Pay your fees on time
Keep us updated on any change of your personal details including contact and bank details
Be courteous, respectful and kind to our staff, other parents and children at the Centre
Supervise and mind your children at all times, including being at the Centre when they are in the pool
Not have food or drinks around pool area
Not use glass containers at our facilities
Be responsible for your own personal belongings. Belongings left at our premises are put in the ‘lost property’ area and periodically donated to charity
Keep your child out of lessons for the specified Health Department exclusion period of 2 weeks after an incidence of diarrhea or vomiting or other communicable illness so that it is not passed along to fellow students and teachers.

Acknowledgement: I confirm I have read & understood the terms and conditions of this document and agree to abide by them.







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Swimz Guildford Make up Lesson Policy

Make Up Lessons

There is a limit of 1 make-up lesson per 31 days for notified absences.
The Centre will allow for reasonable flexibility in booking make up classes as appropriate to allow for COVID 19 related sickness/testing/isolation.
Make-up lessons are valid for 31 days from the notified missed lesson date. Unused lessons are forfeited
We must be notified of absence preferably via the Customer Portal, by no later than 1 hour prior to the class.
When informed within the 1 hour timeframe, you will be eligible for a makeup lesson.
Notice of non-attendance less than 1 hour will not be eligible for a make up lesson
Notifications of absence are preferred over the Customer Portal but you may be able to do these via phone, in person at the Centre, SMS, Email or Facebook as well
Cancellation of membership will result in the forfeiture of membership fees and any un used makeup lessons
Makeup lessons are subject to availability and we cannot guarantee specific teachers, days or times
Missed private lessons can be made up in a group class
If a make-up lesson is missed, it cannot be re-booked
Makeup lessons are NOT guaranteed and available ONLY when pre-arranged.
It is your responsibility to book makeup lessons
Make-up lessons cannot be backdated, used to transfer, extend lessons past your “paid to” date or reduce a Direct Debit payment
If classes are full, makeup lessons will not be able to be booked as we do NOT overbook classes.
Due to class availability, make up classes can only be booked 48 hours in advance
Doctor’s certificates are advised for extended illnesses
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