Enrolments
• You are enrolling into a 19 to 20 week block of learn to swim (see reception or web site for specific dates)
• Mid-block enrolments are welcomed, subject to availability. Fees will be charged based on number of weeks remaining of the block.
• A $50 deposit is to be paid to secure booking. Deposits will be deducted from your account once generated. Deposits are only re-fundable if we are unable to offer you an agreeable day/time.
• Enrolments carrying over from the previous term must be paid for in full before the new block commences.
• Students are placed in classes according to their assessed level.
• All new students over the age of 5 may be asked to undergo a free, 5-minute assessment prior to enrolling to ensure correct class placement. Therefore, no assessments are required for infants under the age of 5

Re-enrolment
• Your child/children will be automatically re-enrolled as we move from block 1 to block 2. Your child/children’s development will be considered as we prepare for block 2, therefore we can’t guarantee the same time or instructor, if you have any special requests, you must notify reception 6 weeks prior to the last lesson.

Payments
• We accept cash, EFTPOS, and credit card at reception for fees and merchandise.
• Classes are not scheduled on public holidays and school holidays and are not included in term fees.
• Cost $19.00 per 30min Lesson for Learn to swim blocks and school holiday programs. $20.00 per 45 & 60min Advanced and Squad Sessions. $60 for Private 30min lesson, $35 private 15 min lesson.
• Payment options
1. Full payment due two weeks after class commences.
2. We use Ezidebit for our direct debits, payments can be scheduled weekly, fortnightly, or monthly instalments. Please see reception for an application form.
• School holiday programs customers are required to pay in full at the start of the program

Medical condition absentee
• In the event of an injury/illness, where 4 or more consecutive classes will be missed, you have the choice of the following options.
Option 1: If you have paid your current Swim account and wish to cancel out, Just Swim will credit the balance of the amount paid to be used towards your next enrolment. If you have not paid in full, you will be charged for all lessons up to the cancellation date (medical certificate required).
Option 2: If you wish to hold your current lesson time: You will be charged full price for all lessons up to the cancellation date and half price for all lessons absent while your child is recovering.

Cancellation Policy
• Any cancellations made during a learn to swim block due to change of mind or other commitments will incur a $50.00 cancellation fee per child. Just Swim does not offer any refunds and we require 4 weeks’ notice of termination.
• In the event of a long-term injury or illness Just Swim will issue a credit on your account; this credit is valid for 12 months (medical certificate required). Once a credit has been issued, the child will lose their class placement and must re-enrol when ready to re-commence.

Absentee
• We appreciate notification that your child will be absent prior to their lesson, this can be done through the think smart portal, emailing or phoning reception 6344 2244.
• Private lessons must give us 12 hours’ notice by phone for a partial refund otherwise they will be charged in full.

Make-up Lessons
• Just Swim does not offer make-up lessons; instead, you may collect vouchers which are redeemable for Family Fun Swims, Adult Lap Swims, Aqua Fitness and Hydrotherapy classes, please ask at reception

Supervision
• All children must be supervised by a responsible adult whilst at Just Swim. This includes before, during and after their scheduled class time. No children are to sit or swing on the bars or jump around in the viewing room.

Entering Class
• Children are to wait against the wall near the viewing room and only enter the water once instructed to do so by their teacher.

Swimwear
• Student must wear appropriate swimwear and a swim cap. We discourage the use of rash vest and paddle suits in levels 3 and above, it restricts their movement as they start to learn formal strokes. Children who normally wear a nappy are required to wear some form of aqua nappy while in the water.

Photos
• You can only take photos if you have permission from the teacher and other parents, no videos. You may be asked by staff to view your photos and be asked for them to be deleted if other children or teachers are in the shot.

Teacher Contact
• Please do not approach the teacher in the water, as it takes up valuable teaching time, if you do need to talk to your child’s teacher, please see reception to organise.