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Kardinia International College

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Fees Policy

Term fees are payable in full before the commencement of term. Payment may be made by the following methods:

• Online (preferred method via our customer portal)
• Eftpos/Credit card (Visa, MasterCard, AMEX) at The Goodfellow Aquatic Centre
• Cash at The Goodfellow Aquatic Centre.

Due to some clients changing lesson days after paying term invoices, there may be small discrepancies shown on the new term’s bill. These discrepancies are the difference in lesson costs, for example, if you had originally paid for a Monday session consisting of 9 lessons in a term and you moved to a Thursday session where there were 10 lessons.

If payment has not been made prior to the final week of term, students with an outstanding balance will be removed from their assigned class space on the Monday of the final week.

Please contact the KIC Swim School if you would like to discuss further options prior to the final week of term.

Families will receive 5% off their second child/class, 10% off their 3rd and subsequent child/class.

Missed Lessons

Make up lessons are only available due to illness/injury or prolonged holidays – space permitting.

There is a maximum of two (2) make-up lessons per term, unless prior arrangements have been made with KIC Swim School management.

After the two (2) make-up lessons have been exhausted, we would require a medical certificate so we can arrange for the additional make-up sessions.

The office is to be notified of non-attendance by 8:00am for morning and Saturday lessons or 12:30pm for after school lessons on the day of the lesson, preferably via email at The office number is (03) 5247 3225 – please leave a message on the answering machine, which is time and date stamped.

• Make up classes are subject to availability and space in the program, day and time will vary depending on Level.
• No makeup classes are given in the first 2 weeks of the school term.
• No makeup classes are given for non-attendances in the last week of term.
• Makeup classes or missed classes cannot be transferred to the next term or refunded, including Holiday Programs.
• Absences can only be recorded up to four (4) weeks in advance
• Makeup classes can only be booked 2 weeks in advance.

Swimming Attire

It is recommended students wear a swim cap (although it is not inforced by KIC Swim School) and goggles. These can be purchased from the front desk of the Goodfellow Aquatic Centre.

It is a minimum requirement that hair is tied back for lessons to provide a more conducive learning environment.

Watch Around Water Policy 2020

Due to changes to industry Guidelines and Regulations, the following policy has been put in place for the safety of all patrons within The Goodfellow Aquatic Centre and KIC Swim School Program.

Watch Around Water is an already well-known and established program that offers education, but also promotes public awareness raising program which is meant to address the growing concern regarding supervision of young children at public swimming pools.

Watch Around Water assists aquatic staff devote all their time and energy to provide a safe place for children to do recreation activities by promoting swimming pool supervision practices.

The main goal of our center and our organization is to help save children from accidents which could happen around water.
Even though many responsible parents already adhere to these rules, it is also a good idea to help raise awareness of this problem and help prevent any potential future problems and issues.

1. Children 12 years and under:
• must be accompanied into the centre by a responsible parent / guardian (18 years and older)
• must be constantly and actively supervised while in recreational play activities and must position themselves to have a clear view of the child with no physical or structural barriers between them and the child / children

2. Children 5 years and under:
• must be accompanied into the centre and the water by a responsible parent / guardian (18 years and older)
• must stay within arm’s reach during recreational play activities

3. Children 12 years old and over:
• parents must use their knowledge of an individual child’s swimming ability and general development to determine the level of accompaniment required

Children 12 years and under:
• maximum 1 Parent / Guardian to 4 Children
Children 5 years and under:
• maximum 1 Parent / Guardian to 2 Children

Cancelation Policy

This contract of membership can be voided if written notification is provided prior to the commencement of the KIC Swimming Program term. Cancellation received after term payment is made but prior to the commencement of the program term will receive a refund, less a $20 administration fee. All terms and conditions of membership are binding once the Program term commences.

Refunds are available for medical reasons only. These require a medical certificate which must state the dates of unattended lessons. The completion of a refund request form is required to be eligible for a refund of swimming fees. Refunds will not be issued to any person other than the enrolled student stated on the medical certificate. Refunds are issued from the date the completed request form is received at the office. We do not issue credits or transfer enrolments to another term. An administration fee of $20 will be deducted from all refunds.

Facility Rules

Due to privacy, photography and videoing is strictly prohibited. You must gain approval by The GAC Management Team prior to taking photos or videoing.

Breakable products (glass, ceramics, etc.) are not permitted in the pool hall. If you do have drinks/food in a breakable product, please see the café for it to be transferred to a paper cup/container.

The Goodfellow Aquatic Centre and Kardinia International College is a Non-Smoking Zone. It is prohibited to smoke in and around the facility and Kardinia International College.

You must not behave in a way which:
• Is disrespectful of other patrons
• Interferes with the enjoyment of the premises by other patrons
• Endangers or causes injury to other patrons
• Obstructs or prevents GAC and KIC Staff from performing their work
• Causes damages to the premises or any property

Obey all signage and direction as provided by GAC and KIC Staff Members.

Privacy Policy

To help us protect the privacy of all swimmers and their families, please ensure that no photos or videos are taken during lessons or squad times.

KIC employees (eg Coaching and Aquatic Staff) may be required to take videos or photographs for training or promotional purposes. If you do not wish for your child to be photographed, please address this in writing to

Child Protection Policy
Policy Statement

This service is committed to child protection and child safe environments.

A child is any person aged from birth to eighteen years (UNICEF).

Kardinia is committed to the safety, wellbeing and support of all young people within our centre. Management, Staff and volunteers will treat all children with the utmost respect and understanding. In making this commitment to provide a safe and friendly environment, all children will be made to: Feel safe and protected from harm. Be heard. Be respected and have input into planning and activities. Have their best interests considered and upheld.

The centre acknowledges that in order to maintain a safe and nurturing environment a strong commitment must be made to the training and development of management, staff and volunteers. To this end we will ensure, we all build upon our knowledge of:
- Child abuse and protection.
- How to access support services.
- Risk management

Viewing Area

We aim to protect the safety of everyone in the Aquatic Centre and keeping walkways and the pool deck clear allows for prompt access in an emergency or first aid situation. To ensure the safety of all patrons, Parents are asked to sit on the viewing stands or in the café area during Learn to Swim. Parents of students swimming in the toddler pool are encouraged to speak with the Goodfellow Aquatic Centre staff in relation to safe viewing points during these classes.

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