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Myswim

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Customer Details

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Address 1
Address 2
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Email
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Father's Name
Father's Number
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Terms & Conditions

SWIMMING FEES
Fees are calculated by the term and can be paid in full by due date to receive a discount or fortnightly by direct debit. All fees must be paid in full prior to the start of the term.

MISSED LESSON - WITH NOTIFICATION
If a lesson has been missed and notification has been received a make-up class may be possible but only if the make up policy is followed.

MAKE UP POLICY
Notification of a cancelled class must be given, to be able to take advantage of our makeup lessons. To notify us of the cancellation please call 0447 420 846, and speak to one of our staff, leave a message, text us, or email connect@myswim.com.au. A makeup lesson is only offered if Myswim is notified of your absence prior to the start of lessons for that day. Makeup lessons are a substitute class that will take place at a different time to your weekly class. A makeup is only offered by Myswim once Myswim has been notified of their cancellation and a position has been found to allow the substitute class to take place. Make ups must be made within a 4 week period and cannot be guaranteed. A makeup lesson cannot be cancelled or re scheduled after the booking has been made, in doing so the lesson will be forfeited. No exceptions will be accepted.

MISSED LESSON - EXTENDED ABSENCE
To retain a place during an extended absence ie holidays or sickness, notification must be given and make up lessons are offered only if make up lesson policy is followed. The alternative is to completely cancel and re book on return, however Myswim cannot guarantee the original position or time will still be available.

MISSED LESSON - WITHOUT NOTICATION
The full lesson fee is payable. Make up classes will not be offered. Two weeks with no notification will result in your child being removed from program and any outstanding fees must be payed in full to re enter the Myswim program.

CANCELLATION FROM MYSWIM PROGRAM
If you are choosing to leave us at any stage, whether it is to have a break or holidays, notification Must be provided in writing. A cancellation form can be obtained from our office or email us at connect@myswim.com.au with the following details- day, time, child's name date when leaving and reason for leaving and all outstanding fees MUST be paid prior to leaving. If you have paid for the term and pull out prior to the end of term, no refunds will be provided for term fees or for the bond. Two week's notice must be provided in order to receive your bond lessons. Bond lessons are to be taken the first available two weeks after your financial payment date. If you are unable to take the bond lessons on those two weeks the bond lessons will be forfeited.

MYSWIM BOND PAYMENT
Upon enrolment you will be required to pay a bond to join Myswim. This bond is for all programs offered by Myswim and will be 2 weeks of lesson fees. It will be re-imbursed to you in the form of 2 free lessons, upon exiting the program if two weeks notice is provided by writing.(see cancellation from program policy for further details) If notice is not received in writing and or you are removed from the program due to no notification of missed lessons, then the bond will be forfeited. You will be required to pay the bond again upon re entering the program.

CONTINUOUS LESSONS
First booking is permanent unless Myswim is informed of intention to cancel. Re-booking after each lesson/term is not required. A booking will be automatically cancelled if lessons are missed for 2 weeks without notification.

SIBLING DISCOUNT
Myswim offers a discount for swimmers with siblings. First child is charged full price, second child has 5% discount, third child will receive 10% and the 4th and any consecutive children have 15% discount.

CHANGING DAYS/LESSON TIMES
Days and times may be changed if required, and where possible. However, if a permanent change is required it might be necessary to be placed on a waiting list till a day and time becomes available.

REPLACEMENT INSTRUCTORS
Myswim will endeavour to give each child the same instructor weekly. If for unforeseen circumstances this is not possible an alternative instructor will be provided.

PUBLIC HOLIDAYS
No fees will be charged for public holidays.

SWIMMING CAPS
It is recommended that swimming caps be worn during your child's lesson.

Privacy Policy

COLLECTION OF YOUR PERSONAL INFORMATION
At all times we try to only collect the information we need for the particular function or activity we are carrying out.
The main way we collect personal information about you is when you give it to us.
We may also collect information from you when we need to investigate or review a privacy matter. If we open a file about your matter, it will often include our opinion on your matter.

COLLECTING SENSITIVE INFORMATION
Sometimes we may need to collect sensitive information about you. This might include information about your contact details and health.

MYSWIM WEBSITE
This page states the Privacy Policy under which you, the website visitor ("You" or "Your" or "Yourself") may use or correspond with this website ("Our Site"), which is owned by Myswim. ("We" or "Us" or "Our"). We respect your privacy interests and operate this site by these principles. We have taken reasonable steps to protect the integrity and confidentiality of personally identifiable information that you may provide.

VOLUNTARY SUBMISSION OF INFORMATION
You may use the Myswim website without disclosing personally identifiable information, and we will not obtain such information about you unless you choose to submit it to us. Any information you submit will be used internally only; however, submission of information authorises such internal use by us and our employees. In particular, please note that submission of an email authorises us to contact you via email.

USE OF COLLECTED INFORMATION
Any information we gather, whether submitted voluntarily or collected automatically, will be used for our internal purposes only. It is our policy not to disclose or to sell any information to third parties. Notwithstanding this policy, We retain the right to disclose collected information if required to do so by law or if acting on a good faith belief that such disclosure is necessary to protect our rights or property or to respond to an emergency situation.

SECURITY
This site takes reasonable precautions to protect our users' information. Please note, however, that electronic transmissions via the Internet are not necessarily secure from interception, and we do not guarantee the security or confidentiality of transmissions. We reserve the right to update or otherwise alter our security practices if and when it seems appropriate to do so. You should check our security provisions each time you visit our site to identify and understand any changes made since your previous visit.

USE OF THE MYSWIM WEBSITE LOGIN
Myswim is not liable for damages of any kind, whether direct, indirect, incidental, or special as well as losses or costs resulting from the use of this website and any files that are uploaded or downloaded from this website. Myswim takes due care when uploading content onto the website but cannot guarentee all content is free from viruses, worms or other malicious content.

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