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EC Sportz

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Terms & Conditions- Please Read

Terms and Conditions:

EC sportz reserves all rights to all social media pages, products, websites and all content related to EC Sportz. EC Sportz offers friendly professional advice and training through certified training courses with national industry accreditation and insurance, any member of EC Sportz or the public who chooses to do any exercises, action or suggestion of EC Sportz choose to under their own risk. EC Sportz reserve the right to refuse to train anyone who has not filled out REGISTRATION forms or has not been medically cleared. EC Sportz reserves all rights to material such as comments, reviews, results, pictures posted on social media pages of EC Sportz and will only ever use these examples with complete authority from the member or if under 18 the member's guardian (see waiver form) EC Sportz reserves all rights to all content on the software, materials and any exercises done, food taken by a member through the guidance of ECsportz do it at their own risk. The member should complete a pre exercise form first and seek assistance or ask questions regarding any concerns they have. We recommend seeking medical clearance through doctors, physio's and surgeons before taking on any exercises.

Bullying, Harassment, General Complaints:

EC sportz invites all people to join in a have a go, everyone is welcome and treated fairly and equally with respect to all areas such as privacy of all information given , medical issues, religion, race, gender, ability and needs. Any form of Bullying or Harassment is not tolerated and will be dealt with by Management and accoridng to the Law.

PAYMENTS,SUSPENSIONS, CANCELLATIONS AND MAKEUPS:

Anyone enrolling to any EC sportz services i.e Gym Kids, learn to Swim or Group Fitness does so for the full term and agrees to pay the full amount for that term (e.g 10 weeks in Term 2). This is to secure your spot and gain consistency and improvement. Our business would not last on stop start memberships weekly as both the business and customer must commit to achieve success.

EC Sportz requires organised swim/gym membership 1 week before term start date via a direct debit payment plan only (NDIS EXCLUDED). 1 weeks notification VIA EMAIL ONLY is expected for suspending otherwise the session will be forfeited, failing to make payment on the agreed terms with EC Sportz will see the booked times lost until payment is made. If a payment is made and no communication has happened the lesson is forfeited. Makeup Swim Lessons are no longer required with suspensions now on offer. We understand "things" happen but we also need to manage many people and our business so everyone wins with all respect, spots are limited but we will always aim to work as best we can with everyone's situation.

Cancellations require 2 weeks notice which must be at the end of the term in progress Only, Direct debit payments will conclude upon full payment for the term.

Please Email- kenny@ecsportz.com.au or leave a message on 0242836333 for membership needs (TEXT MESSAGES ARE NOT ACCEPTED).
Weekly Swim lessons that are paid by direct debit must remain booked in the same time and have the payment cleared before the lesson. Changing lessons times during the week will be only at the discretion of the EC staff and only if it works keeping in mind safety, ages and ability.

Weekly Group Training memberships are also conducted the same as the above. NOTE: We do not accept 'I owe you', 'I'll pay next week', 'I'll pay tomorrow'. Please always be prepared, commitment is the main word in any form of success.

SWIM LESSONS AND TRAINING SESSIONS:

Parent or Guardian must be on site and supervise before, during and after lesson (unless management has instructed otherwise) only children paid for and supervised can be in the pool. Parents or Guardian's must not participate in the lesson unless asked by the instructor and any kids misbehaving or sick will be asked to stay out of the pool. Please make sure kids not toilet trained have appropriate swim nappies on, encourage kids to use the toilet before and during lessons, make them wear googles, (age pending) caps and easy swimming attire (not baggy rash shirts, shorts or floaties). Children recently or currently sick will not permitted in the water (Infants AND OTHER KIDS the teacher seems fit will ask to have the guardians in the water with them for multiple reasons until appropriate to be out of the water) Kid class ratios vary but obviously less is best 4-8 pending stage per class works well. Swim lessons at our Ocean pool (Port Kembla) are managed by us but maintained by the councils we abide by all rules and compliances for any further questions please ask. Lessons at our indoor pool have limited sitting area and space so please be mindful and we ask to have 2 minute showers and keep the place clean for everyone's sake.

We ask that mobile phones are not used in the bathrooms and you ask the teacher/trainer about taking a picture or video before doing it. Swim lessons are designed and formatted by ECsportz, Fitness Australia Royal lifesaving, ASCTA, Swim Australia and Austswim and is the first of it's kind adding in surf safety and skills, basic first aid, sport, fitness and nutrition. Gym /Fitness Training sessions is your time and we ask you arrive early fully prepared with the correct shoes, towels, water, gloves, exercise clothing, be well hydrated, healthy and not tired, we ask you debrief us on any issues mentally or physically you may have to best help get the best of the time allocated.

PHOTOS, VIDEOS, SOCIAL MEDIA, WEBSITE, TESTIMONIALS:

As mentioned above and in the waiver we strongly suggest endorsing and using pictures and videos of you or the children for the chance to learn faster and help promote our message in encouraging learn to swim and a healthy fit lifesyle. People can send us pictures or tag in facebook, twitter and instagram with @ecsportz or #ecsportz We encourage all ages to do exercise, swim, surf and be active but do so under the strict guidelines of EC Sportz or an Accredited and Registered Fitness Professional, attempting to lift heavy weights, swim to far or attempt something untrained or without supervision and exercise to fast for example can cause Injuries, attacks, lack of confidence, Medical issues etc please always have someone aware of what you are doing, where you are doing it and a timeline. Swim between the flags at the beach, have your fence around your pool locked, learn first aid and always have eyes on the kids, ALWAYS!


DIRECT DEBIT PAYMENTS:

1. By signing a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.
2. We will only arrange for funds to be debited from your account as authorised in the Direct Debit.
3. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
4. We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days’ written notice.
5. You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least fourteen (14 days) notification by writing to: EC sportz 60 Rosemont st Wollongong 2500. This notice should be given to us in the first instance. Termination of this agreement is subject to the terms and conditions on your DDR Form and Membership Application. You cannot cancel your direct debit before term.
6. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
7. If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
8. You should check your account statement to verify that the amounts debited from your account are correct.
9. If EC sportz is liable to pay goods and services tax (“GST”) on a supply made in connection with this agreement, then you agree to pay EC Sportz on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
10. If you believe that there has been an error in debiting your account, you should notify us directly on 0401 691 049 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively you can take it up with your financial institution direct.
11. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
12. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
13. You should check:
(a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
(b) your account details which you have provided to us are correct by checking them against a recent account statement; and with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
14. We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
15. We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
16. If you wish to notify us in writing about anything relating to this agreement, you should write to Benefitness, 341 Hancock Road, Fairview Park SA 5126.
(a) We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request.
17. If a direct debit or payment is defaulted any expenses, costs or disbursements incurred by EC Sportz Pty Ltd in recovering any outstanding monies, including debt collection
agency fees and solicitors costs shall be paid by the customer, providing those fees do not exceed the scale charges as charged by that debt collection agency/solicitor.

By Reading and Ticking the box or Signing this you agree to all terms stated by EC sportz.



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FAQ'S

Frequently Asked Questions

1. What Age should my child Start Swimming? The sooner the better like anything, building a strong immune system and confidence in the water is pivotal in development, however 3 years and up works well with many schools.

2. My child is scared, had a bad experience or has personal issues, should they come? Yes! Everybody is different and is unique in every way, we all develop in our own time. At EC sportz we are patient and will work with everyone.

3. What’s involved in your swim program? EC sportz uses 20 years’ experience in surf/pool swim teaching, lifeguarding, water sports and fitness with certification and registration with Fitness Australia, Royal Lifesaving and Austswim we deliver a modern program for all levels and abilities in swimming, fitness and strength development.

4. How Much, How Long and What Days? We have a weekly direct debit membership which runs over 12 weeks to pay for a 10-week term or (ongoing over 4 terms), you can also submit your Child’s ACTIVE AND CREATIVE VOUCHER to gain $100 credit per voucher. You can suspend membership during the term (One per term,not during school holidays) with at least one weeks notice for things like Holidays, Injuries and Sickness. The membership is on going and can be cancelled with 2 weeks’ notice at the end of term ONLY (There is no refund) The school will also suspend classes in the event of required closures e.g. (staff, pool issues, public holidays and school term weeks changing) with information given by text and email. Lessons are 30 minutes; dates are the same as NSW school term dates with days/availabilities can be given upon request. Please see our welcome letter for other packages.

5. Are there makeup lessons available?
Our school is the first to offer learn To Swim Memberships with weekly Direct Debits which can be suspended with 1 weeks’ notice given via email only meaning no makeups required. We understand things happen, but we also must work with everyone and manage our business. (Please note one suspension per term only)

6. Are there private lessons?
Once the payment is managed by weekly direct debit you can arrange your own group or private lesson to suit your needs, prices will vary pending participants as we must cover costs.

7. Can my kids or friends do the same time lesson?
If the numbers, ages and abilities of the students work yes but water safety and teaching quality are first priorities.


8. Is there Adult Lessons?
Yes, Group and Private can be arranged in school term blocks also combining fitness, skills and technique which is also in our group training program.

9. My Kids can swim but need a refresher or more work can they join in?
Everyone can always learn and develop more; our program is structured to sport academy standards meaning everything we do helps development in any sport or personal performance.

10.How can I register and book?
Please follow the links in www.ecsportz.com.au and contact us for any more information you may need.

10. Where is the POOL Facility?
60 Rosemont St Wollongong, Green Building. The pool is indoor, 22 mtrs long by 8 mtrs wide, 34c, Saltwater chlorinated has Bathrooms and wheelchair access. Our Ocean pool is at Port Kembla not far from Warrawong Westfield (Lot 1 Olympic Blvd Port Kembla)

12. What is involved with your Gym Kids Program?
Our Gym classes involve after school classes for Primary school kids. Activities involve Parkour, Gymnastics, Boxing, Running, Ball games and Skills, Flexibility, Strength, Motivation, Fun, General Fitness, Sports Conditioning, Technique, Social Skills.
Our Adult and Teen classes also involve ALL this including Aqua MATS on a weekly timetable.


13. How much is GYM Classes and How long is a class?
You can join the Kids Swim and Gym Term package on direct debit or pay upfront also using your Child’s ACTIVE AND CREATIVE KIDS VOUCHER from the nsw government to gain $100 off per voucher. Lessons are for 45 minutes give or take the group numbers and intensity. Timetables are released each School Holidays and any cancelled classes are released by text, email and social media.
***Bookings essential before any class***

14. Where is GYM Kids?
Foleys Lane Wollongong which is the Wollongong Tafe, please drive down the car park, let the ticket booth person know you are there for Gym Kids. Kids can remain out the front or Gym Reception until class starts.

15. Can I do a workout whilst I’m at the pool or gym?
Parents with older kids can use both Dragon Fit or Physical Therapy Gym with either fitness Passport or casual paid entry.

16. Is there a free trial class?
Sorry we don’t do free trials as we back our service, first class is always the hardest for anyone so you can’t judge fairly, we offer a proven, healthy, fun, required life skills and development which takes time to build up.

Welcome to EC sportz

Hello & Welcome,

EC sportz would like to thank you for registering & welcome you to our swimming and fitness program!

Please read the important information below before attending your first session:

EC sportz offers a swim and fitness program with stages / level from 0-9 in swimming for all ages and group fitness for teens and adults using the pool, beach and gym.
We are a recognised centre of Royal Lifesaving, Austswim, Fitness Australia and the Australian Teacher/Coaches Association. We aim to educate dangers, methods and opportunity within the aquatic and sports industry promoting a fun active healthy lifestyle and anyone willing to have a go! Our Swim and Gym School is built of 30 years of being involved on all levels in many sports and in the leisure industry, we are supported and recognised by the best in Australia and will always continue to Learn and Create.

You can find us here: (3 Locations)

SWIM LESSONS

Physical Therapy Building down stairs (Opposite Tony’s Chicken-Green Building) 60 Rosemont Street WOLLONGONG NSW 2500 (On site & street parking available) Or

KIDS and Adult GYM is at Wollongong Tafe Foleys Lane at Dragon Fit Training Centre End of the car park Or

SUMMER SALTWATER SWIM LESSONS At Port Kembla Beach Lot 1 Olympic Blvd, just east of Warrawong Westfield (Seasonal)



* Participants need to Arrive 5 mins prior to arranged lesson time. * All participants require appropriate swim/gym wear, goggles, shoes, towels, hair tie, caps & may want to bring along water & any required medication eg: puffer, Clarintine (WETSUITS for saltwater beach classes) * Participants MUST NOT enter the pool/Gym until instructed by the teacher. * Students are required to EXIT the pool/gym immediately after the lesson is complete. * A guardian / parent MUST be on site at all times during the lesson. Parents can stay out of the pool if the child is ok but we do encourage parent participation in the water where need be. (Please wear Shirts for Something for the kids to Grab On to.) * We have great shower facilities on site which are shared with Physical Therapy, Dragon Fit and public clients so please be discreet, quick & courteous whilst using the bathrooms. * Please do not place any items eg: bags etc on seats pool side, you are able to use the lockers provided in change rooms for personal belongings. *Please note we have great teachers with years of Sport, Fitness, Gym, Surf, Swim experience and qualification that practice what they preach and continue to learn and develop themselves. *Awards will be done at the end of year EC sportz celebration, everyone can attend and enjoy.


Payments:

Payments are made by Direct Debit in a calculated 12 week rollover system for Swim classes, please see why in the attached folder.

*Swim Lessons $16 per week – Ongoing ($192 per 10 week Term paid over 12 weeks)

*Kids Gym Lessons Only $19 per week x 8 weeks- ($152 per 8 week Term)

* Squad Gym and Swim Lessons $21 per week -Ongoing ($252 per 10 week Term paid over 12 weeks)

*Teen/Student Group fitness $29 per week

*Adult Group fitness $39 per week

*School Holiday program prices vary with date options



*Payments are ongoing with cancellations requiring 2 weeks notice at the end of the current school term in progress ONLY and the fees have been paid in total
*Online Registration must be completed via www.ecsportz.com.au
*Payments will/must be processed weekly
*Suspensions require one week’s notice (during term only) via written request via email. (TEXT NOT ACCEPTED)
*Suspensions are limited to one per term
*NSW Active and Creative Rebate vouchers = $100 off per voucher (voucher numbers to be provided by email along with child’s mandatory information with birth date to submit)
*School Holiday Programs to be paid in Full to the account below prior to attendance.

BANK ACCOUNT For NDIS, SCHOOL HOLIDAY PROGRAMS and Upfront Payments ONLY

EC SPORTZ Swim and Surf School
BSB: 062-528
ACC:10508501
Reference: Participants Name

* Failure to provide payment prior to lesson may result in the lesson being forfeited & another student awaiting your preferred time slot may take your session time, dishonoured fees also occur.

DIRECT DEBIT

Gain a emailed link to complete or

Print Out our form from the website www.ecsportz.com.au under payment or email given here or Obtain Form From Pool. Payment example - Client Reference is Child or Children’s Full Name. $16.00 ongoing weekly = 1 child (add $16 per child to each week) Enter Start Date (Week of First Lesson), Check Bank Details are Correct and Sign/Date at the Bottom and mail back or submit form.

Hints & Tips for Parents and Friends Joining EC sportz

Swim Lessons:

- Please expect the odd cry and up and down progression with the kids in any activity as it's new, hard, strange and sometimes not what they want. Some days they have energy and are happy and sometimes they don't. As a father and Teacher., I understand this and will always do my best to accommodate the individual as best we can. What you, the parent can do is only encourage and engage in the lesson and remain positive and consistent, please try and leave the coaching and discipline to us. Try to monitor pool water consumption post lesson and have a snack and some drinking water ready for after the lesson, which promotes reward and recovery.

- Please avoid the “have to learn to swim or go to gym” phrase and try and get them like you and understand why we invest into these programs with positive examples like the champion athletes, become employable, beach days, water parks, holidays, sport, look and feel good, healthy living, personal goals, injury prevention, longevity, performance and of course life saving.

- Nappies. Please use waterproof nappies during class and dispose appropriately if required.

- Kids and Parents get sick (fact) please give your self and the child time to recover before re entering Lessons and Please maintain quality control during the lesson e.g. tissues for runny noses etc.

- Cancellations/Missed Lessons/Suspensions, please inform the school ONLY if you cannot make the lesson 7 days prior to commencing time to have a suspension put in place for you. Please give the school 2 weeks notice for complete cancellations AT TERMS END. (There are no makeup Lessons) please email kenny@ecsportz.com.au or call 02 4283 6333 for any needs.

- Rebates & Invoices: Please feel free to explore with your Health Fund or Government scheme situation regarding assistance for lesson rebates, we are a recognised swim centre and training facility. The ACTIVE and CREATIVE rebate system can be used for us with Primary School Kids in NSW which is $100 off your membership per voucher, PLEASE EMAIL us the vouchers with birthdates to get this.

-Ages and Levels vary in the classes but everyone gets treated the same, if any one is doing something wrong or playing up there is a one warning policy and then a one minute sit out rule if it happens again. We appreciate parent support here but please try leave the coaching and discipline with us, we are always happy to chat privately if need be.

-Flippers, Goggles and Boxing Gloves are a good reward present

- Goggles/Caps/Swim Wear: Caps help keep hair out of eyes and the pool helping everyone, swim wear should be easy for the child to swim in and goggles tend to work best as a reward for consistent swimming and maturity.

- Pre SWIM Class we sometimes give the kids exercises to do for warm up and strength development, this can be done 5/10 mins before class if instructed (Grass or Pool area). Please be mindful of other patrons and that parents must supervise this activity if teacher is unavailable.

- Prams/Bags: The pool and facility is small and personal it’s not a big leisure centre so try and keep luggage to a minimum to help you and everyone else, please keep the seats free for sitting.

WEEKLY GYM KIDS AND FITNESS:

Please check the weekl;y class timetable and location and book your spot into weekly classes via the casual class booking through customer portal trough the website. If classes aren't booked in they may be cancelled or changed to meet demand.
Always bring clothes that can be used before during and after exercise, any medical needs and a good size towel, water, shoes, swimmers, googles, caps. If you are sick please respect others and get better first then come back.

- Encouragement/Positivity:
Show the kids videos and pictures taken, revise skills before the lesson, explain why we do lessons, encourage stretching, let them do exercises (if given pre lesson -jumps, hoping, planks etc.),make sure all food and drink is well digested at least 1hr before lessons and the toilet has been used before the start if required.
Say Hello, encourage and support the person or people next to you in any situation, being comfortable and happy whilst taking on new challenges goes a long way to success.


We encourage you to send or tag EC sportz in your pictures taken during lessons for our social pages on Instagram and Facebook or throw out a Google review which could inspire the next family or person to join in and change their lives forever.

We look forward to seeing you and kids in the action !

Regards

Kenny and The EC sportz Team
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Why Direct Debit ?

Why Direct Debit ?

• Secures your Booking straight away
• Suspensions available with a week’s notice (During Term Only)
• Cancellation of registration at Term’s end only, if required.
• No Lump Sum payment upfront
• No Chasing or owing money
• Allows weekly budgeting
• Rolls over to next term without stop starts (Pay a term fee off over 12 weeks)
• No cash kept on site for the School
• Allows the School to close if need be
• Payments with Rebate Vouchers can be adjusted
• Modern Banking with Afterpay system and like other membership e.g gym, itunes, loans
• Easy to track, adjust, maintain bookings and payments

Invoices/Receipts:

These can be provided for NDIS, Health Funds and other reasons if need be; these can only be issued once payment is received.

Cash and Upfront EFT Payments:

This Can be accepted, on the conditions of: *Payment must be received before the 1st Term Lesson commences in full. *If a lesson is missed there are no refunds, suspension’s or make up lessons with this option.

Why EC sportz ?

Why EC sportz ?

• 20 Years Professional experience in the Industry
• Local Family Owned business
• Austswim, Royal Lifesaving & Fitness Australia Recognised Centre
• Passionate Teachers with actual swimming, surfing, fitness,coaching, lifesaving accreditations & competing experience
• Fantastic Gym and Pool facilities
• Saltwater/ Chlorinated 34c Indoor Heated Pool (Wollongong)
* Ocean 50 Mtr pool (Port Kembla)
• Indoor Pool is 22 Meters Long x 10m wide
• Variety of Activities & Progression
• Consistency in Teachers and Training
• Toddler, Kids and Adults Gym Fitness classes
• Great Equipment
• Practice what we preach
* Active and Creative Kids vouchers accepted
* Direct Debit Weekly payment options
• Continually strive for improvement and knowledge as a business
• School Holiday Programs available
• Firm, Fair and Fun Approach
• Focus on Skills, Strength, Socialism, Safety, Performance, Community, Development, Opportunity, Health, Happiness and Progression!

Group fitness

Group Fitness for Kids, Teens and Adults

Weekly Group Fitness classes run weekly via direct debit for Kids aged 7-11 Teens 12-15 and Adults 16 and Up. We have a variety of classes for all levels and abilities looking to improve.

Gym classes are held at Dragon Fit Gym at the Wollongong Tafe on Foley’s lane and Pool classes are at Physical Therapy at 60 Rosemont St Wollongong (During the warmer months we have Swim classes at Port Kembla Ocean Pool by the beach)
Classes:

• Boxing- Basic Combos, Fitness, Partner pad work, Exercises
• Circuit- Functional Fitness with everything involved
• Swim Fit- Swim Technique, Swim Fitness, Aqua Mat Yoga, Surf Skills
• Gym Kids- Fun Fitness for kids 7-11 with Games, Weights, Running, Boxing, Parkour, Balance, Flexibility, Sports Performance (30 mins)
• Teen Fit- Structured Strength and Fitness like Kids Gym but with more (30 mins)
• Kids Swim Squad- 45 minute Swim class for Technique, Fitness and Strength
• Adult Fitness- 45 minute classes for 16 and up years

All members must be registered and booked in via the customer portal on the EC sportz website or on the Thinksmart app. Spots MUST be booked as classes may change to meet demand. Any changes to the classes all members will be sent a text/email and our social media and timetable will have an update. Please remember to prepare with food, drink, medication, towels, correct clothes and double check your location and time for class.

Call: 4283 6333
Email: info@ecsportz.com.au

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