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EC Sportz

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Swim Classes Only
Adult Group Fitness (Y/N)
How did you hear of us ?
Group Surf Lesson
Baby Fit Water Aerobics

FAQ'S

1. What Age should my child Start Swimming? The sooner the better like anything, building a strong immune system and confidence in the water is pivotal in development, however 3 years and up works well with many schools.

2. My child is scared, had a bad experience or has personal issues, should they come? Yes! Everybody is different and is unique in every way, we all develop in our own time. At EC sportz we are patient and will work with everyone.

3. What’s involved in your swim program? EC sportz uses 20 years’ experience in surf/pool swim teaching, lifeguarding, water sports and fitness with certification and registration with Fitness Australia, Royal Lifesaving and Austswim we deliver a modern program for all levels and abilities in swimming, fitness and strength development.

4. How Much, How Long and What Days? We have Upfront or Direct debit options where you can also submit your Child’s ACTIVE AND CREATIVE VOUCHER to gain $100 credit per voucher. (There is no refund or cancellation) The school will also suspend classes in the event of required closures e.g. (staff, pool issues, weather events, public holidays and school term weeks changing) with information given by text and email asap and the client will be credited for future classes. Lessons are 30mins for younger ones and 45 minutes for squad and fitness; dates are the same as NSW school term dates with days/availabilities can be given upon request. Please see our welcome letter for other packages.

5. Can my kids or friends do the same time lesson?
If the numbers, ages and abilities of the students work yes but water safety and teaching quality are first priorities.

6. Is there Adult Lessons?
Yes, Group classes is in school term blocks in the evenings combining fitness, skills and technique which is also in our training program along with the use of dumbbells, aqua bells, bands and music we include aqua aerobics too.

7.My Kids can swim but need a refresher or more work can they join in?
Everyone can always learn and develop more; our program is structured to sport academy standards meaning everything we do helps development in any sport or personal performance.

8.How can I register and book?
Please go to www.ecsportz.com.au and press contact us for any more information you may need.

9. Where is the POOL Facility?
Phillips Ave, West Wollongong Primary School with Street Parking. The pool is indoor, 20 meters long by 10 meters wide, 33c, Saltwater/Mineral water, it has Bathrooms and wheelchair access. Our Ocean pool is at Port Kembla not far from Warrawong Westfield (Lot 1 Olympic Blvd Port Kembla)

10. Our Baby fit class is A 30 minute class for parents and carers to exercise lightly in the water with baby strapped in our wetsuit water carriers

11. Is there a free trial class?
Sorry we don’t do free trials as we back our service, first class is always the hardest for anyone so you can’t judge fairly, we offer a proven, healthy, fun, required life skills and development which takes time to build up.

12. What’s the Nippers program?
We use Port Kembla Beach and Pool for Kids aged 5 and up to teach swimming in the ocean 50 meter pool then involve beach games and fitness followed by Surfing and Surf lifesaving activities in the water, this involves safety, survival and rescue scenarios. We are A surf School recognised by ASI and council and we are qualified professional lifeguards. We run this Seasonally and school holidays.

13. School Holiday Programs vary with dayes of the nsw school term so please see the website for the lates ones.

14. Birthday Parties can be booked via an enquiry on the website

Terms & Conditions- Please Read

Terms and Conditions:

EC sportz reserves all rights to all social media pages, products, websites and all content related to EC Sportz. EC Sportz offers friendly professional advice and training through certified training courses with national industry accreditation and insurance, any member of EC Sportz or the public who chooses to do any exercises, action or suggestion of EC Sportz choose to under their own risk. EC Sportz reserve the right to refuse to train anyone who has not filled out REGISTRATION forms or has not been medically cleared. EC Sportz reserves all rights to material such as comments, reviews, results, pictures posted on social media pages of EC Sportz and will only ever use these examples with complete authority from the member or if under 18 the member's guardian (see waiver form) EC Sportz reserves all rights to all content on the software, materials and any exercises done, food taken by a member through the guidance of ECsportz do it at their own risk. The member should complete a pre exercise form first and seek assistance or ask questions regarding any concerns they have. We recommend seeking medical clearance through doctors, physio's and surgeons before taking on any exercises.

**NO ONE WITH ANY COVID-19 OR FLU LIKE SYMPTOMS WILL BE ALLOWED TO PARTICIPATE IN ANY ACTIVITIES WITH EC SPORTZ INCLUDING STAFF. EC SPORTZ SUPPORTS AND OPERATES UNDER ALL COVID-19 REGULATIONS GIVEN BY THE AUSTRALIAN GOVERNMENT AND WORLD HEALTH ORGANISATION.**

**BY AGREEING TO THIS YOU AND WHO YOU ARE RESPONSIBLE FOR CONFIRM YOU DO NOT HAVE COVID-19 OR THE FLU AND WILL NOT ENTER EC SPORTZ ACTIVITIES IF YOU DO**

Bullying, Harassment, General Complaints:

EC sportz invites all people to join in a have a go, everyone is welcome and treated fairly and equally with respect to all areas such as privacy of all information given , medical issues, religion, race, gender, ability and needs. Any form of Bullying or Harassment is not tolerated and will be dealt with by Management and accoridng to the Law.

PAYMENTS,SUSPENSIONS, CANCELLATIONS AND MAKEUPS:

Anyone enrolling to any EC sportz services i.e Gym Kids, learn to Swim or Group Fitness does so for the full term and agrees to pay the full amount for that term (e.g 10 weeks in Term 2). This is to secure your spot and gain consistency and improvement. Our business would not last on stop start memberships weekly as both the business and customer must commit to achieve success.

EC Sportz requires organised swim/gym membership 1 week before term start date via a direct debit payment plan only (NDIS EXCLUDED). A session will be forfeited, failing to make payment on the agreed terms with EC Sportz will see the booked times lost until payment is made. If a payment is made and no communication has happened the lesson is forfeited. Makeup Swim Lessons are not offered. We understand "things" happen but we also need to manage many people and our business so everyone wins with all respect, spots are limited but we will always aim to work as best we can with everyone's situation.

There are no cancellations, refunds after booking has been made.

Please Email- info@ecsportz.com.au or leave a message on 02 42836333 for membership needs (TEXT MESSAGES ARE NOT ACCEPTED).
Weekly Swim lessons that are paid by direct debit must remain booked in the same time and have the payment cleared before the lesson. Changing lessons times during the week will be only at the discretion of the EC staff and only if it works keeping in mind safety, ages and ability.

Weekly Group Training memberships are also conducted the same as the above. NOTE: We do not accept 'I owe you', 'I'll pay next week', 'I'll pay tomorrow'. Please always be prepared, commitment is the main word in any form of success.

SWIM LESSONS AND TRAINING SESSIONS:

Parent or Guardian must be on site and supervise before, during and after lesson (unless management has instructed otherwise) only children paid for and supervised can be in the pool. Parents or Guardian's must not participate in the lesson unless asked by the instructor and any kids misbehaving or sick will be asked to stay out of the pool. Please make sure kids not toilet trained have appropriate swim nappies on, encourage kids to use the toilet before and during lessons, make them wear googles, (age pending) caps and easy swimming attire (not baggy rash shirts, shorts or floaties). Children recently or currently sick will not permitted in the water (Infants AND OTHER KIDS the teacher seems fit will ask to have the guardians in the water with them for multiple reasons until appropriate to be out of the water) Kid class ratios vary but obviously less is best 4-8 pending stage per class works well. Swim lessons at our Ocean pool (Port Kembla) are managed by us but maintained by the councils we abide by all rules and compliances for any further questions please ask. Lessons at our indoor pool have limited sitting area and space so please be mindful and we ask to have 2 minute showers and keep the place clean for everyone's sake.

We ask that mobile phones are not used in the bathrooms and you ask the teacher/trainer about taking a picture or video before doing it. Swim lessons are designed and formatted by ECsportz, asi, Fitness Australia Royal lifesaving, ASCTA, Swim Australia and Austswim and is the first of it's kind adding in surf safety and skills, basic first aid, sport, fitness and nutrition. Training sessions is your time and we ask you arrive early fully prepared with the correct shoes, towels, water, gloves, exercise clothing, or whatever you need and be well hydrated, healthy and not tired, we ask you debrief us on any issues mentally or physically you may have to best help get the best of the time allocated.

PHOTOS, VIDEOS, SOCIAL MEDIA, WEBSITE, TESTIMONIALS:

As mentioned above and in the waiver we strongly suggest endorsing and using pictures and videos of you or the children for the chance to learn faster and help promote our message in encouraging learn to swim and a healthy fit lifesyle. People can send us pictures or tag in facebook, twitter and instagram with @ecsportz or #ecsportz We encourage all ages to do exercise, swim, surf and be active but do so under the strict guidelines of EC Sportz or an Accredited and Registered Fitness Professional, attempting to lift heavy weights, swim to far or attempt something untrained or without supervision and exercise to fast for example can cause Injuries, attacks, lack of confidence, Medical issues etc please always have someone aware of what you are doing, where you are doing it and a timeline. Swim between the flags at the beach, have your fence around your pool locked, learn first aid and always have eyes on the kids, ALWAYS!


DIRECT DEBIT PAYMENTS:

1. By signing a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.
2. We will only arrange for funds to be debited from your account as authorised in the Direct Debit.
3. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
4. We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days’ written notice.
5. You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least fourteen (14 days) notification by writing to: EC sportz 60 Rosemont st Wollongong 2500. This notice should be given to us in the first instance. Termination of this agreement is subject to the terms and conditions on your DDR Form and Membership Application. You cannot cancel your direct debit before term.
6. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
7. If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
8. You should check your account statement to verify that the amounts debited from your account are correct.
9. If EC sportz is liable to pay goods and services tax (“GST”) on a supply made in connection with this agreement, then you agree to pay EC Sportz on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
10. If you believe that there has been an error in debiting your account, you should notify us directly on 0401 691 049 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively you can take it up with your financial institution direct.
11. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
12. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
13. You should check:
(a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
(b) your account details which you have provided to us are correct by checking them against a recent account statement; and with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
14. We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
15. We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).
16. If you wish to notify us in writing about anything relating to this agreement, you should write to Benefitness, 341 Hancock Road, Fairview Park SA 5126.
(a) We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request.
17. If a direct debit or payment is defaulted any expenses, costs or disbursements incurred by EC Sportz Pty Ltd in recovering any outstanding monies, including debt collection
agency fees and solicitors costs shall be paid by the customer, providing those fees do not exceed the scale charges as charged by that debt collection agency/solicitor.

By Reading and Ticking the box or Signing this you agree to all terms stated by EC sportz.



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Welcome to EC sportz


Hello & Welcome,

EC sportz would like to thank you for registering & welcome you to our swimming, surf and fitness program!

Please read the important information below before attending your first lesson:

EC sportz offers a swim, surf and fitness program with stages / level from 0-12 for all ages, in conjunction with a recognised centre of Royal Lifesaving, Austswim, Fitness Australia and the Australian Teacher/Coaches Association, Academy of Surfing Instructors. We aim to educate a swimming and surfing, strength and fitness,dangers, methods and opportunity within the aquatic and sports industry promoting a fun active healthy lifestyle and anyone willing to have a go! Our Swim and Surf School is built of 30 years of being involved on all levels in many sports and in the leisure industry, we are supported and recognised by the best in Australia and will always continue to Learn and Create.

You can find us here: Phillips Ave, WEST WOLLONGONG PRIMARY SCHOOL,NSW 2500 (street parking available) Or

Saltwater Swim and Surf Lessons (Seasonal) At Port Kembla Beach Lot 1 Olympic Blvd, just east of Warrawong Westfield

* Participants need to Arrive 5 mins prior to arranged lesson time.
* All participants OVER 4 require appropriate swim wear, goggles, caps & may want to bring along water & any required medication eg: puffer, Clarintine (WETSUITS for saltwater beach classes)
* Participants MUST NOT enter the pool until instructed by the teacher. * Students are required to EXIT the pool immediately after the lesson is complete.
* A guardian / parent MUST be on site at all times during the lesson. Parents can stay out of the pool if the child is ok but we do encourage parent participation in the water where need be. (Please wear Shirts for Something for the kids to Grab On to.)
* We have great shower facilities on site which are shared with physical therapy and public clients so please be discreet, quick & courteous whilst using the bathrooms.
* Please do not place any items eg: bags etc on seats pool side, you are able to use the lockers provided in change rooms for personal belongings.

Programs:
Swim Lessons are generally 30 minutes for younger kids and 45 minutes for older bigger squad groups teaching Water Safety, Water Awareness, Fun Games, Socialism, Introduction to Swimming, Basic Swim Skills, Swim Strength and Fitness, Race tactics, Surf Skills, Aqua Aerobics and Rescue Techniques in conjunction with AUSTSWIM standards (Group and Multiple lessons per week available)

Port Kembla Ocean Pool and Beach Nippers are run on Saturday’s in Term 4 and 1 of School and during January like our Swim Lesson program we continue that with introducing the benefits of pure ocean water, Beach games, safety and awareness, Weather and Dangers, Wave introduction and skills, Board and Surf skills, Swim fitness, Race preparation, Lifeguard Skills and Knowledge.

School Holiday Programs and Birthday Pool Parties can be booked via the website.

Weekly Water Exercise classes for Adults combining classes focussing on general Swim Fitness, Aqua Aerobics, Hydrotherapy, Aqua Mat Yoga, Pilates, Weights, Circuits ,Weight Loss, Pre and Post Natal, also our New Baby Fit Classes all based on 45 minutes the individual works at their own pace having fun and enjoying the perks of a healthier lifestyle.


Payments:


*Swim Lessons are $19.20 per week ongoing ($192 per 10 week term paid over 10 weeks)
* Adult Group Fitness $45 weekly WITH A 2 WEEK CANCELLATION POLICY
*Online Registration must be completed via www.ecsportz.com.au
*Payments will/must be processed weekly
*There is no suspension, refund or cancellation after booking is processed *NSW Active Rebate voucher = $100 which is 6 single lessons off your direct debit membership (voucher numbers to be provided in writing along with child’s mandatory information to submit) *School Holiday Programs to be paid in Full to the account below prior to attendance.


* Failure to provide payment prior to lesson WILL result in the lesson being forfeited & another student awaiting your preferred time slot may take your session time, dishonoured fees also occur with direct debit.

DIRECT DEBIT Print Out our form from the website www.ecsportz.com.au under payment or email given here or Obtain Form From Pool. Payment example - Client Reference is Child or Children’s Full Name. $19.20 ongoing weekly FOR 10 WEEKS = 1 child
Enter Start Date (Week of First Lesson), Check Bank Details are Correct and Sign/Date at the Bottom and mail back or submit form.



Hints & Tips for Parents and Friends Joining EC sportz!

- Please expect the odd cry and up and down progression with the kids in swimming or any activity as it's new, hard, strange and sometimes not what they want. Some days they have energy and are happy and sometimes they don't. As a father and Swim Teacher, I understand this and will always do my best to accommodate the individual as best I can. What you, the parent can do is only encourage and engage in the lesson and remain positive and consistent, please try and leave the coaching and discipline to us. Try to monitor pool and normal water consumption post lesson and have a snack and some drinking water ready for after the lesson, which promotes reward and recovery. - Please avoid the “have to learn to swim or run” phrase and try and get them to understand and invest into our program with positive examples like the beach, water parks, holidays, sport, healthy living.

- Nappies. Please use waterproof HAPPY nappies during class and dispose appropriately if required.

- Kids and Parents get sick (fact) please give your self and the child time to recover before re entering Swim Lessons and Please maintain quality control during the lesson e.g. tissues for runny noses etc.

- Cancellations. Please give the school 2 weeks notice for complete cancellations AT TERMS END. (There are no makeup Lessons) please email info@ecsportz.com.au or call 02 4283 6333 for any needs.

- Rebates & Invoices: Please feel free to explore with your Health Fund or Government scheme situation regarding assistance for lesson rebates, we are a recognised swim centre and training facility. The active and creative rebate system can be used for us with Kids 4.5-18 years in school which is $100 off your membership = 6 lessons in total, please email the voucher and birthdate to get this credit.

-Ages and Levels vary in the classes but everyone gets treated the same, if any one is doing something wrong or playing up there is a one warning policy and then a one minute sit out rule if it happens again. We appreciate parent support here but please try leave the coaching and discipline with us, we are always happy to chat privately if need be.

-Flippers, Goggles, Fitness Watches, New Swimmers are a good reward presents

- Goggles/Caps/Swim Wear are a MUST: Caps help keep hair out of eyes and the pool helping everyone, swim wear should be easy for the child to swim in and goggles tend to work best as a reward for consistent swimming and maturity.

- Pre Class we sometimes give the kids exercises to do for warm up and strength development, this can be done 5/10 mins before class if instructed (Grass or Pool area). Please be mindful of other patrons and that parents must supervise this activity if teacher is unavailable.

- Prams/Bags: The pool and facility is small and personal it’s not a big leisure centre so try and keep luggage to a minimum to help you and everyone else, please keep the seats free for sitting.

- Encouragement: Show the kids videos and pictures taken, revise skills before the lesson, explain why we do lessons, encourage stretching, let them do exercises (if given pre lesson -jumps, hoping, planks etc.),make sure all food and drink is well digested at least 1hr before lessons and the toilet has been used before the start if required.

**NO ONE WITH ANY COVID-19 OR FLU LIKE SYMPTOMS WILL BE ALLOWED TO PARTICIPATE IN ANY ACTIVITIES WITH EC SPORTZ INCLUDING STAFF. EC SPORTZ SUPPORTS AND OPERATES UNDER ALL COVID-19 REGULATIONS GIVEN BY THE AUSTRALIAN GOVERNMENT AND WORLD HEALTH ORGANISATION.**

**BY AGREEING TO THIS YOU AND WHO YOU ARE RESPONSIBLE FOR CONFIRM YOU DO NOT HAVE COVID-19 OR THE FLU AND WILL NOT ENTER EC SPORTZ ACTIVITIES IF YOU DO**

HELP US, HELP YOU, HELP OTHERS

We encourage you to sending/tagging EC sportz in your pictures taken during lessons for our social pages on Instagram and Facebook or pass out a google review which could inspire the next person or family to join in!

We look forward to seeing you and the kids in action !


Warm Regards,

Kenny and the EC SPORTZ TEAM
info@ecsportz.com.au
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Why Direct Debit ?

Why Direct Debit ?

• Secures your Booking straight away
• Pay off 10 week term over weekly payments
• No Lump Sum payment upfront
• No Chasing or owing money
• Allows weekly budgeting
• No cash kept on site for the School
• Payments with Rebate Vouchers can be adjusted
• Easy to track, adjust, maintain bookings and payments


Invoices/Receipts

These can be provided for NDIS, Health Funds and other reasons if need be; these can only be issued once payment is received.

Cash and Upfront EFT Payments

This Can be accepted, on the conditions of:

*Payment must be received before the 1st Term Lesson commences in full.
*If a lesson is missed for any reason there are no refunds, suspension’s or make up lessons, you pay to have a spot no one else can have.

*There are no cancellations during term
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Why EC sportz ?

Why EC sportz ?

• 30 Years Professional experience in the Industry
• Local Family Owned business
• Austswim, Royal Lifesaving & Fitness Australia, Academy of Surfing Instructors Recognised Centre
• Passionate Teachers with actual swimming, surfing, fitness, coaching, lifesaving accreditations & competing experience
• Fantastic Beach and Pool facilities
• Saltwater/ Mineral Indoor Heated Pool 20 x10 Mtrs
• 50 mtr and Kids Ocean Pool at Port Kembla
• Variety of Activities & Progression
• Consistency and Quality in Teachers and Training
• Adult Aqua and normal Fitness classes
• Great Equipment
• Practice what we preach
• Continually strive for improvement and knowledge as a business
• School Holiday Programs and Birthday Parties available
• Firm, Fair and Fun Approach
• Focus on Skills, Strength,Variety, Socialism, Safety, Performance, Development, Opportunity, Health, Happiness and Progression!

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