Please read these terms and conditions carefully before purchasing any services with us.

Introduction
All services are provided by Tiebreak Enterprises Pty Ltd trading as Elsternwick Park Tennis Centre (‘the Centre’), Registered ABN Number 51283824416. Street address; 464 St. Kilda Street, Brighton.

Payment
•All payments for services must be paid in advance by cash or debit/credit card and are non-refundable. Some special circumstances may apply. The Centre only accepts Visa and MasterCard.
•Priority re-enrolments are required to pay within 3 days of invoices being sent. If payment is not received, you will be taken out of your class and then risk losing your spot for the next term. Special circumstances may apply.

Refund
•If a refund for a class is processed from the discretion of management then a $15.00 cancellation fee will occur.

Credits
•Any credits must be discussed and approved by management before being processed. Any credits acquired must be used within two full terms of the credit being applied. Some special circumstances may apply, e.g. if you sustain a long term injury.

Gift Vouchers
•Gift vouchers can be purchased for any of our tennis coaching products. Vouchers are non-refundable.

Wet Weather
• Players must bring protection from showers and classes will go ahead unless persistent heavy rain makes the courts unplayable.
• A cancellation text message will be sent to all players/parents who are registered for services while the courts are not playable at least 30 minutes before the scheduled class time.
• Makeup classes or rescheduling of services will be provided for any lessons cancelled. Makeups are not offered for weekly competitions unless a significant number are cancelled, if this is the case management will arrange compensation.
• Players are to contact the Centre to schedule makeup classes. No cash refunds or credits will be given for wet weather cancellations.
• If less than half the class in completed and we are forced off due to weather you will receive a make-up.

Extreme Heat
• The Centre will suspend all services when the Apparent Temperature reaches above 36 degrees celsius as measured by the Australian Government Bureau of Meteorology.
• A cancellation text message will be sent to all players/parents who are registered for services to notify them that play is suspended at least 30 minutes before the scheduled class time. Play will be suspended until the temperature reaches below 36 degrees celsius.
• Makeup classes or rescheduling of services will be provided for any sessions cancelled. Players are to contact the Centre to schedule makeup classes.
• No cash refunds or credits will be given for extreme heat policy cancellations.

Clothing and footwear
​• Please wear appropriate sportswear
• Wear specific tennis shoes for support and grip.

Multiple Class Discount
• A family discount of 5% for 3 players and 10% for 4+ players will be applied to class fees.
• All players who register for 2+ group classes will receive a 20% discount off each additional class.

Absences
• Absences due to illness or other reasons/circumstances should be discussed with management. If you are unwell and cannot attend your lesson, please let us know the evening before for morning lessons and by 10am for afternoon/evening lessons.
• Two makeup classes are permitted per termly course if 24 hours notice is given. This is subject to availability.
• In some circumstances make-ups can be carried over into our holiday camps/group classes. This will be at the discretion of management.
• No group sessions can be carried over or credited to the following term. Private lessons may be an exception if discussed with management.

Facility Rental & Court Hire
• All court hire fees must be paid in full at the time of booking.
• All cancellations within 24 hours of court booking will be charged in full
• If bad weather and courts are unplayable the booking can be moved to another time.
• Players must report to reception to register before going to court unless they have used the Book a Court system and are playing outside of opening hours.
• All ‘Book a Court’ customers are responsible for their own court and must leave the court as they found it. Entrance door must be closed fully on entry and exit for security reasons.

Termly Member Discounted Court Hire
• Players booked into a current term class must have a up to date paid account to receive discounted rate.
• The player who is enrolled in the term class must be playing on court.
• Only 1 hour of court time per day at discounted rate. Additional court hire time charged at standard prices.

Private Lessons
• All cancellations within 24 hours of lesson will be subject to full charge.
• Lessons can be rescheduled if management receives at least 24 hours notice. If you are unwell and cannot attend your lesson, please let us know the evening before for morning lessons and by 10:00am for afternoon/evening lessons.
• Semi private lessons – no credit or makeup lessons can be provided for an individual that is unable to attend.

Holiday Tennis Camps
• Camp sessions can be rescheduled if management receives at least 24 hours notice.
• If a player cannot attend an alternative day in the current holiday period then a credit will be applied for the next holiday period.

Lost Property
• Unclaimed lost property and items left around the centre will be stored in our disabled toilets for the current term.
• Half way through the term and at the end of each term items will be donated to charity. EPTC accepts no responsibility for items lost or left at the centre.

​Instagram & Facebook Competition Terms & Conditions
• These competitions are managed by the Director of Coaching at Elsternwick Park Tennis Centre.
• All employees currently working at the Centre are not eligible to win any competitions.
• To make a valid entry all steps must be followed. Comment a friend & follow @elsternwickptc and/or the EPTC facebook page.
• A winner will be chosen at random from the comments section of the post. Then their profile will be checked to ensure they are following required accounts.
• The winner will be contacted through the messaging service on Instagram/Facebook in which they have 48 hours to respond.
• The winner must be able to collect the prize pack from Elsternwick Park Tennis Centre in person.
​• This promotion isn’t sponsored, endorsed or administered by, or associated with Instragram or Facebook.

Please note; our Terms and Conditions are subject to change without notice.