7.2.3 Terms and Conditions and Privacy Policy

1.0 Introduction
This policy will outline the terms and conditions applicable to participation in Little Messy Learners sessions. The aim of the policy is to provide guidance for our staff and franchisees and for class participants and their parents/carers.

2.0 Booking Process

2.1 Medical ConditionsParents/Carers must declare any medical conditions, including allergies, during the registration process.

2.2 PhotographyAt Little Messy Learners we capture photographs and videos of children’s learning journeys which may be used for marketing purposes. If you DO NOT wish your child to be photographed/filmed, please state during the booking process.

2.3 Discount CodesMisuse of a discount code during the booking process will result in an invoice being issued for the remaining balance. This must be paid in full or your booking will be cancelled without a refund of any monies paid. Misuse includes sharing codes that are for your sole use and using codes that aren’t applicable, i.e. birthday codes and sibling discounts.

3.0 During Class

3.1 Parental/Carer Responsibilities During ClassesParents/Carers are solely responsible for their child/children at all times during Little Messy Learners classes.Although care is taken to ensure materials used are non-toxic, parents/carers should take sensible precautions to ensure that materials are not ingested. Some activities involve materials which can become slippery, so extra care must be taken. The class leader will put reasonable precautions into place in order to minimise slip hazards. Class leaders are not responsible for injuries within a venue. Running is not allowed in class.

Please wear old clothes that you and your child are comfortable moving about in and would not be worried about getting wet or marked. Little Messy Learners takes no responsibility for clothes that are stained, marked, or damaged. You may find a change of clothes, a towel, and some wipes are useful after class.

We understand that children get hungry, so snacks are fine, but please remove your child to one side while they eat.It is a parent/carer’s responsibility to keep class leaders up to date with new or existing medical conditions, including allergies.

3.2 Use of Let's Play Facility
Little Messy Learners sessions take place within the Let's Play Indoor Playground facility, which includes soft play areas, rock climbing walls, a foam pit, climbing frames, and other active play equipment.

Use of all equipment is at your own risk.

Parents/Carers are responsible for supervising their child/children at all times while using these facilities.

Extra care must be taken on equipment such as rock climbing walls, foam pits, climbing frames, and monkey bars to prevent slips, falls, or injuries.

Participants must follow all rules and guidelines provided by both Little Messy Learners and Let's Play Indoor Playground staff.

Neither Little Messy Learners nor Let's Play Indoor Playground will be held liable for injuries or accidents that occur as a result of using the facilities.

3.3 Material SafetyMaterials provided in class are age-appropriate and non-toxic. However, parents/carers must take responsibility for ensuring materials are not ingested by their child/children.

4.0 Cancellation or Missed SessionsChildren should not attend a class if they have had any form of illness within 48 hours of the class commencing. Little Messy Learners class leaders may refuse participation if they consider a child is unwell or showing symptoms of illness.

Although short notice alteration requests MAY occasionally be able to be accommodated, bookings are non-refundable.

Class places can be transferred to another child with advanced notice. You may also transfer into another class held that week.

Please note that outdoor events will go ahead in all weathers (unless exceptional, such as storms or high winds).

Where a Little Messy Learners session cannot go ahead as a result of any event outside our control, we will contact you as soon as possible and will aim to offer an alternative date for the missed session or offer a voucher to redeem on a future class or event.

5.0 Terms of Entry for Let's Play Indoor PlaygroundBy participating in Little Messy Learners sessions held within Let's Play Indoor Playground, you agree to comply with the general terms and conditions of entry for the Let's Play facility, including:

Safe use of all play equipment.

No running or reckless behavior.

Respect for other participants and staff.

Use of the facility at your own risk, including climbing walls, foam pits, and climbing frames.

Failure to comply with these terms may result in being asked to leave the premises without a refund.

6.0 Liability
Little Messy Learners and Let's Play Indoor Playground take all reasonable precautions to ensure a safe environment. However, we cannot accept liability for:

Injuries or accidents resulting from use of play equipment.

Personal property lost, stolen, or damaged during sessions.

Parents/Carers accept full responsibility for supervising their children and ensuring safe participation in all activities.

Privacy Policy


Data Protection and Privacy Policy
This policy covers the collection and use of personal data collected by this organisation, as required by GDPR and UK Data Protection legislation.

Data Controller
The Data Controller is Caitlin Judd and can be contacted by email – caitlin@littlemessylearners.com.au

Types of Data Processed
The various types of data that we collect, and process are attached to this document as appendices

Length of Time Data will be Stored
Data will be held for the minimum period required to fulfil the purpose or in accordance with additional
legislation (e.g. accounting records have to be retained for 7 years for tax purposes)


Deletion of Data
Data which has fulfilled its purpose will be deleted, subject to other legislative requirements

Data Storage
Electronic Data will remain subject to Privacy Act 1999 within Australia and will not be transferred to or stored on servers outside Australia unless subject to the Privacy Shield agreement
with the US see here for details https://www.privacyshield.gov

Paper storage of data will be held in lockable fireproof storage units

Complaint
Should you have a complaint in relation to the collection, storage and use of the data collected from the website, you should contact the data controller. If you are unable to resolve the issue, you may make a
complaint to the Office of the Information Commissioner (ICO) via their website http://tinyurl.com/yc4cozv2

Right to access collected data
Where data has been collected, retained and stored you have the right to view the data held about you.
Please contact the Data Controller for details of the process and the administration fee.

Safeguarding data
The organisation will take all proportional steps to safeguard the data from unauthorised access

Appendix 1 Customer Data
What data will be held?
If the customer has made a booking:
● The customer name
● An email address for the customer
● A mobile number for the customer
● Child’s name and age
● Child’s medical conditions or allergies
● Consent for photos/videos
● Value of services purchased
● Any card details are processed by Stripe not our organisation

For what purpose is it held?
It is held for the purpose of holding a class register, contacting customers regarding the class or event they
have booked onto and processing payment details of bookings placed and fulfilled. The age of the child is held so we can tailor learning to their age range and make reference to the age related EYFS guidance.

Where will it be held?
In the central WordPress website booking system used to process bookings for classes or events or in a secure online system we use for bookings called ClassBiz. This system is held in the cloud on servers held in the UK/EU and Australia. Exports of current term bookings are stored in secure excel documents on an anti-virus protected computer.

Who will access this data?
● People authorised to process the data for the purpose of processing a booking and processing payment
of the same will have access to this data.

● This data may be shared with the marketing department, if consent has been given for this purpose.
● This data may be made available to the tax accountant of the organisation in order to audit and/or
prepare statutory accounts and tax calculations for the organisation.
● Government officials on government business conducting an audit or investigation may have access to
this data

Basis of Processing this data
This data is processed to meet legal requirements

Appendix 2 Contacts
Contact data will have been provided by individuals verbally, by email, or obtained from a website or social media account.

What Data is held?
● Name
● Mobile telephone number
● Email address

Where is it stored?
It is stored
● In Google contacts
● In Gmail
● In my phone
● In MailChimp or other email management system
● In ClassBiz

For what purpose is it held?
● To contact you if you may be interested in any future services I or Little Learners provides
● As a record for me in terms of class registers and contacting you about the class or event
Who has access to this data?
Me and Little Learners Head office

How is it kept safe?
● All of this data is kept electronically except printed registers
● All devices have relevant and appropriate security measures to prevent unauthorised access

Basis of Processing this data
This data is processed to meet legitimate interest
Appendix 3 Automated collection via the website

Google Analytics
Google analytics data will be shared with Google to collect anonymised data relating to visits to the website,
pages visited etc to inform us of the results of our marketing strategy in the form of statistics

What data is tracked by Google Analytics?
● Page Information
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○ URL – the URL of the page the user is viewing
○ Title – the title of the page the user is viewing
● Browser Information
○ Browser name – the browser the user is using
○ Viewport or Viewing pane – the size of the browser window
○ Screen resolution – the resolution of the user’s screen
○ Java enabled – whether or not the user has Java enabled
○ Flash version – what version of Flash the user is using
● User Information
○ Location – this is derived from the IP address where the hit originated. The IP address itself is not
available in GA as it is personally identifiable information (PII) which violates the terms of Google Analytics.
○ Language – derived from the language settings of the browser
For further information on Google Analytics and its use of data, please use this link
http://tinyurl.com/mkrpbgv

Cookies
Why does this website use cookies?
A Web server has no memory so the hosted Web site you are visiting transfers a cookie file of the browser
on your computer's hard disk so that the Web site can remember who you are and your preferences. This
message exchange allows the Web server to use this information to present you with customized Web
pages

What data does a cookie collect?
The session cookie is stored in temporary memory and is not retained after the browser is closed. Session
cookies do not collect information from your computer. They typically will store information in the form of a
session identification that does not personally identify the user.

Basis of Processing this data
This data is processed to meet legitimate interest
Appendix 4 Photograph & Video footage from classes and events

What data will be held?
If consented to via the booking form, we will take photos and videos of your child during classes and events.

Where is it stored?
Photos and videos are taken on a digital camera, tablet or smartphone and are deleted off the device after
every class once uploaded to the child’s individual google drive folders or Private Facebook Group. The Google Folders can only be accessed by
myself and the customer via their email address.

For what purpose is it held?
To track learning, development and progress of the child for their private google drive folders. If consented to, photos and videos are also shared on social media platforms such as Facebook, Twitter, Instagram and our website for marketing purposes.

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Who has access to this data?
Me and Little Learners Head office
How is it kept safe?
● All of this data is kept electronically on Google Drive
● All devices have relevant and appropriate security measures to prevent unauthorised access
● Only consented photos and videos are uploaded to drive and social media.
● We don’t identify any children by name in photos
Basis of Processing this data
This data is processed to meet legitimate interest

Customer Agreement for Social Media Use in Little Messy Learners Classes

Welcome to Little Messy Learners Canberra! We're delighted to have you and your little ones join us for a fun and creative experience. To ensure everyone enjoys the magic of our classes while respecting privacy, we kindly ask you to read and agree to the following terms regarding the use of social media:

1. Consent for Photography and Social Media Sharing:
By participating in our Messy Play Classes, you grant permission for our staff to capture photographs or videos of you and your child during the sessions. Unless expressly stated otherwise, these photos may be shared on our official social media accounts, website, and other marketing materials.

2. Express Opt-Out Option:
If you prefer not to have photos of you or your child shared on our online platforms, please inform our staff at the beginning of each class. We will do our best to respect your privacy preferences. However, please note that it may not always be possible to prevent accidental inclusion in group shots.

3. Responsible Social Media Sharing:
We encourage you to share your own photos and experiences on social media! When doing so, we kindly request that you respect the privacy of other families by avoiding the inclusion of children who are not part of your family. Focus on capturing the joyful moments of your child's messy play adventure.

4. Professional Use Only:
All photographs and videos shared by our team on social media will be used exclusively for professional and promotional purposes related to our Messy Play Classes. We are committed to maintaining the confidentiality and well-being of our participants.

5. Questions and Concerns:
If you have any questions or concerns regarding the use of social media during our Messy Play Classes, please feel free to reach out to our team. We value open communication and are here to ensure a positive experience for everyone.

By participating in our Messy Play Classes, you acknowledge that you have read and understood the terms outlined above. We appreciate your cooperation in creating a safe and enjoyable environment for all families involved.

Thank you for choosing our Messy Play Classes – let the messy fun begin!