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Victorian Tennis Academy (2)

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Privacy Policy

As a member of the Victorian Tennis Academy coaching program you also become part of the Tennis Australia Tennis Connect program as a Hot Shots or Cardio member. By joining the Victorian Tennis Academy Program you consent to the collection, storage, use and disclosure of my personal information in accordance with the tennis privacy statement and the tennis privacy policy, which contains information about how I may access and seek correction of my personal information, how I can complain about a breach of my privacy, and how the complaint will be dealt with.

Terms & Conditions

1. Basis of Agreement and Definitions
1.1 Any person (“the Client) participating in any services offered by The Victorian Tennis Academy shall be taken by such participation to have consented to the Terms and Conditions below.

Any reference to “The Victorian Tennis Academy” includes its business, directors, employees, consultants, staff and agents. Any reference to “physical activity” or “activity” includes but is not limited to exercise sessions with a Victorian Tennis Academy employee, i.e, a group coaching class, private coaching, cardio tennis, use of facilities and equipment along with any other services provided to the participant by The Victorian Tennis Academy.

The Client acknowledges that it is their responsibility to inform their medical advisor of their intention to participate in the Program, and warrants that by their participation that they do so in accordance with the advice of their medical practitioner.
The Client acknowledges that the Program and any exercises carries risks of injury and that they shall not hold The Victorian Tennis Academy responsible as a result of any injuries sustained directly or indirectly to themselves or any other person during or after the Program.

The Client acknowledges that they have informed The Victorian Tennis Academy in writing of any condition (medical or otherwise) that would affect their ability to engage in any physical activity or the Program offered by The Victorian Tennis Academy and that they will inform The Victorian Tennis Academy in writing of any changes to their circumstances.
The Client acknowledges that it is their responsibility to inform their medical practitioner prior to engaging in the Program on the premises of The Victorian Tennis Academy.

The Client acknowledges that during the conduct of the Program some physical contact may occur between the Client and members of The Victorian Tennis Academy and/or other members of the Program and consents to that contact being made.

The Client acknowledges that they are responsible for any damage caused to the facilities or equipment of The Victorian Tennis Academy as a result of their willful act or negligence.
Subject to the law, the Client releases The Victorian Tennis Academy Physio from all losses, claims, costs, liabilities, expenses, suits, damages and action as a result of (but not limited to):

2. Pricing

All prices quoted for goods and services include GST, unless otherwise specified.
The Victorian Tennis Academy from time to time, vary its prices to take account of, amongst other things, any change in the cost of providing the goods and services. This will not affect services that have been purchased prior to change.

3. Wet weather
Our dedication to providing a duty of care to our clients means that sometimes we may have to cancel lessons. In the event of this, we will always send an SMS [ideally] 60 minutes before lessons are due to begin. Flooded courts & extreme heat (37+ degrees) are examples of situations in which lessons may be cancelled. Lessons will be on unless indicated otherwise by VTA staff.

4. Monthly memberships
All Monthly membership run on a month-month contract, and continuous until notice is given.
Memberships are a 3 month minimum commitment.
All memberships are non-transferable & non-refundable.
Any changes to memberships must be made via email - accounts@victennisacademy.com.au, 14 days prior to the month-month contract rolling over.

5. Private Class Packs
Private lessons are purchased in a '10 lesson package'.

1. All Peak time slots (3:30-8:30pm Monday to Friday, and Saturday 8-12pm) need to purchase a 10 lesson package. This secures your timeslot for the term. Outside of this time, casual lessons can be organised if preferred.

2. All 10 lesson packages are valid for three months
i) In the event of a washout, this expiration will be extended.
ii) in the event of a coach cancellation due to illness, this expiration will be extended
iii) Should the player need to cancel for whatever reason, a make up lesson can be organised during your package dates.
iv) In the event of injury, a private lesson package can be deferred by providing a medical certificate to accounts@victennisacademy.com.au (you're time slot will not be secured)

3. For insurance purposes, payment for lessons must be made prior to entering the court.

4. Class Packs are non-refundable except at the sole discretion of The Victorian Tennis Academy. Purchases can be transferred (i.e, to a family member or to another program)

5. Private lessons required a minimum of 6 hours notice to avoid forfeiting fees for a late cancellation.
i) Notice should be given via email (admin@victennisacademy.com.au) or by calling our office.

6. A Private lesson package will entitle the player to a 'playing membership' with VTA. This entitles the player to discounted court hire rates across it's venues ($10/hour booking fee) - see our coaching member benefits.


Cancellation policy

Adult group classes
Cancellations must be made 6 hours prior to the start of your session via the Mindbody app, failure to do so will result in full payment being processed. Members will be charged a nominal $5 late cancellation fee if cancellation is made within this period, or the client does not check in prior to their session. Members will have future bookings automatically removed if 2 late cancellations occur within a monthly period.

Private lessons
12 hours notice is required for cancelling a lesson by informing either the coach or office via phone call or email. Failure to provide 12 hours notice will result in a charge for the session.

Junior classes
Cancellation of Junior classes requires 14 days notice prior to the end of the term. Cancellations are to be emailed to accounts@victennisacademy.com.au.

Adult coaching memberships
Cancellation of Adult coaching memberships requires 14 days notice prior to the end of the month. Cancellations are to be emailed to accounts@victennisacademy.com.au.

Court Hire
Cancellations of court hires must be made 2 hours prior to the start of the session via contacting the office on 0475 920 706. Failure to do so will result in a charge for the session. Refunds of court hires are not provided, but bookings can be rescheduled to an alternative available day or time by contacting the office.
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Junior Coaching Waiver

The VTA coaching program runs for 36 lessons per year. We have a range of coaching programs to suit players from the age of 4 years old +. Students are enrolled in a class suitable to their age and experience; they are assessed and placed in an appropriate class. Regular assessments are carried out throughout the term and students are progressed when deemed ready by our qualified coaches. Parents are encouraged to watch lessons, but not enter the court unless asked by the coach.

Junior sessions are booked in for the term (9 weeks) and payment will be charged over three installments on the following dates:

Term 1: 15th January, 1st February & 1st March

Term 2: 1st April, 1st Mary & 1st June

Term 3: 1st July, 1st August & 1st September

Term 4: 1st October, 1st November & 1st December

During your enrolment for the term, juniors are entitled to the following Member Benefits:
Member Court Hire rate ($10/hour booking fee)
No Court Hire guest fees
Free racquet and ball hire with court bookings
10% off Pro Shop items
10% off Birthday Parties
Discounted Junior Competitions

All junior bookings are locked in for the term and rolled over to the next term. If you wish to Cancel a Junior classes, VTA requires 14 days notice prior to the end of the term. Cancellations are to be emailed to accounts@victennisacademy.com.au.
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Make up policy

If you are away for any reason it is essential that you inform the office in advance either via customer portal, phone call or email, 3 hours prior to your session starting.

This will entitle you to a make up lesson.

i) Make up lessons can be used on an alternate day of the week
ii) Make up lessons can be used in the final week of term where a ‘make up week’ will be held
iii) Two missed lessons in the term can be transferred to a holiday program at the end of term via accounts@victennisacademy.com.au

Refunds for missed classes are not given as your spot for the term has been secured for the duration.

If you have an extended illness, injury or holiday please talk to the office to discuss options.

Missed classes can only be used in different terms if agreed to prior with management.
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