Terms and Conditions
Terms of Agreement between SLAMIN TENNIS AND FITNESS PTY LTD (ABN 32 132 223 477) and the customer, Parent or Guardian of a player.("You/Your").
Your enrolment into a Slamin Tennis and Fitness program is subject to these legally binding Terms and Conditions. It is important that you read them carefully before proceeding. These Terms and Conditions shall be deemed to be accepted by the Participant or Parent/Carer once the box is ticked on the Booking Form/Payment Page. It is required to access this online mediums for program registration.
1. PARTICIPANT AND PARENT/CARER OBLIGATIONS:
1.1 The Participant, Parent/Carer acknowledges that there is a certain degree of assumed risk while participating in SLAMIN TENNIS AND FITNESS activities and/or facility hire/usage, and will not hold SLAMIN TENNIS AND FITNESS responsible for any accidents or injuries, including, but not limited to physical injury sustained while participating and/or court hire/usage.
1.2 All information provided on the Booking Form must be complete and accurate. Any changes must be sent by the Participant, Parent/Carer to SLAMIN TENNIS AND FITNESS immediately.
1.3 It is the Participant/Parent/Carer's responsibility to inform SLAMIN TENNIS AND FITNESS of any special needs or medical conditions when enrolling.
1.4 The Participant must not attend lessons whilst suffering from any ailment, serious illness or contagious disease that will place themselves or others at risk.
1.5 A SLAMIN TENNIS AND FITNESS representative may obtain medical assistance, treatment and/or transport for you or your child as deemed reasonably necessary. You consent to any such medical treatment and/or transportation for you or your child. You acknowledge and agree that you will be responsible for any costs associated with any such medical treatment and/or transportation.
1.6 SLAMIN TENNIS AND FITNESS shall have the sole right to exclude the Participant and/or Parent/Carer either permanently or for such period as SLAMIN TENNIS AND FITNESS shall (in its entire discretion) determine if necessary for the safety and well being of other Participants or Parents/Carers.
1.7 The Participant and/or Parent/Carer accepts sole responsibility for the general conduct of the Participant during the lesson and whilst on the Premises.
1.8 Participants must wear appropriate attire for all SLAMIN TENNIS AND FITNESS activities and/or use of the courts, including a hat and supportive, non-marking shoes.
2. LIMITATIONS OF LIABILITY:
2.1 The Participant, Parent/Carer agrees that any claim made against SLAMIN TENNIS AND FITNESS will be made in writing within 7 days of the incident taking place and failure to report in writing within this time will negate any such claim.
2.2 The Participant, Parent/Carer agree to release SLAMIN TENNIS AND FITNESS and its coaches, coaches assistants, employees, agents and/or representatives from all liability in respect of any loss or damage they or their child may suffer. The Participant, Parent/Carer also agree to release, defend, hold harmless and indemnify SLAMIN TENNIS AND FITNESS and its coaches, coaches assistants, employees, agents and/or representatives from and against any actions, proceedings, demands, claims, expenses (including legal expenses), damages and liabilities arising from or incurred as a result of participation in any SLAMIN TENNIS AND FITNESS activity.
2.3 The Participant, Parent/Carer agrees that any product purchased from the SLAMIN TENNIS AND FITNESS store is to be used at their own risk. SLAMIN TENNIS AND FITNESS will not accept responsibility for any personal injury which may occur due to improper use. As a consequence, SLAMIN TENNIS AND FITNESS recommends that all equipment is used under the supervision of a Parent/Carer.
3. COURT HIRE - TERMS OF USE:
3.1 Access to the tennis courts will be by contact the individual facility directly. SLAMIN TENNIS AND FITNESS does note provide court hire.
4. CUSTOMERS - PLACING AN ORDER AND PAYMENT:
4.1 By completing a Purchase Order, You are making an offer to purchase the Lessons or Product at the price set out in the Website, subject to any subsequent notification of price by SLAMIN TENNIS AND FITNESS to You in accordance with clause 4.5.
4.2 Payment must be made at the time of submitting the Purchase Order. Payment can be made by most major credit cards (including a surcharge) or direct deposit. You warrant that You are an authorised user of the credit card used to complete payment in accordance with this clause. Payment can also be made using Direct Deposit. You warrant that You are an authorised user of the Direct Deposit account.
4.3 All Purchase Orders placed through this Website are subject to confirmation and acceptance by SLAMIN TENNIS AND FITNESS. We will email you with confirmation of the receipt of Your Purchase Order, and then Acceptance by SLAMIN TENNIS AND FITNESS will be upon Your receipt of the email confirming the Lessons or Product. SLAMIN TENNIS AND FITNESS may reject Your Purchase Order, and refund any payment made by You.
4.4 The Purchase Order must be paid in full within seven days of entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card.
4.5 SLAMIN TENNIS AND FITNESS may vary prices. If SLAMIN TENNIS AND FITNESS requests payment for increased prices, You may cancel the order by giving notice to SLAMIN TENNIS AND FITNESS, which must be received within seven days of the announcement of the increase.
4.6 This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device which ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using the latest version of an SSL compliant browser (e.g. Internet Explorer, Firefox, Safari, Google Chrome). A padlock will appear to the left of the URL when the site is secure.
4.7 This Website uses cookies to allow the web server to recognise you as a unique user when you visit. These cookies are necessary for the proper functioning of certain data access features on the site, such as the online shopping component. Cookies allow programs running on the web server to keep track of your order data and any options you have specified. The use of cookies is restricted to allowing the web server to recognise you as the same visitor to the Website each time you interact with the data-driven features of the Website. Though cookies uniquely identify you to the web server, they do not personally identify you, therefore it is not possible for us to determine your name or email address from the cookies we place on your computer.
4.8 The cookies that are placed on your computer when you visit the Website are known as session cookies. These session cookies originate from our web server, and cannot be accessed by any web server other than ours. Session cookies are temporary cookies which are necessary for the proper functioning of the Website. They automatically expire approximately 20 minutes after you have ceased viewing pages on our Website, and therefore cannot be used to recognise you on subsequent visits to the Website.
4.9 SLAMIN TENNIS AND FITNESS does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept by Stripe Payment Systems for order verification and identification purposes only. While every endeavour is made to ensure every Website experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
4.10 SLAMIN TENNIS AND FITNESS reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party.
4.11 The Website is owned and operated by SLAMIN TENNIS AND FITNESS. This Agreement supersedes all prior agreements and may be revised by SLAMIN TENNIS AND FITNESS from time to time.
4.12 This Agreement must be read in conjunction with our Privacy Policy.
5. YOUR USE OF THE WEBSITE:
5.1 You agree that You will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.
5.2 You will not violate or attempt to violate the security of the Website. You will not hack into the Website, SLAMIN TENNIS AND FITNESS ‘scomputer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.
6. YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS:
6.1 You will be asked to accept this Agreement during the registration and purchase process by ticking "I agree with Slamin Tennis and Fitness' Terms & Conditions and Privacy Policy." By ticking "I agree with SLAMIN TENNIS AND FITNESS Terms & Conditions and Privacy Policy” you agree to the terms and conditions of this Agreement.
6.2 From time to time, this Agreement will be reviewed and may be revised. SLAMIN TENNIS AND FITNESS reserves the right to change this Agreement at any time. Any such changes will be posted on the Website (links on home page). Your subsequent transactions will be effected in accordance with the terms in place at the time of your most recent registration and acceptance of the SLAMIN TENNIS AND FITNESS terms and conditions.
7. MEDIA RELEASE:
7.1 You hereby grant permission to SLAMIN TENNIS AND FITNESS and it's representatives, to take and use photographs and/or digital images and/or video footage of You and/or Your child for use in media releases, media articles including newspapers, radio, television, printed publications and/or educational materials. This may also include electronic publications and communications such as SLAMIN TENNIS AND FITNESS social media and website.
7.2 You agree that Your or Your child's name and identity may be revealed in descriptive text or commentary in connection with the image(s). You authorise the use of these images without compensation to You. All negatives, prints, digital reproductions and shall be the property of SLAMIN TENNIS AND FITNESS
8. WEBSITE AVAILABILITY:
8.1 From time to time down-time, either scheduled or unscheduled, may occur. SLAMIN TENNIS AND FITNESS will work within reason to ensure this amount of down-time is limited.
8.2 SLAMIN TENNIS AND FITNESS will not be held liable for the consequences of any down-time.
9. INTELLECTUAL PROPERTY:
9.1 Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.
9.2 Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by SLAMIN TENNIS AND FITNESS.
9.3 SLAMIN TENNIS AND FITNESS ‘s trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by SLAMIN TENNIS AND FITNESS.
9.4 All rights not expressly granted are reserved.
9.5 This Website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under SLAMIN TENNIS AND FITNESS ‘s direct control and RISE TENNIS accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this Website). You acknowledge that SLAMIN TENNIS AND FITNESS is entitled to require you to remove any link from another website to this Website which you install without obtaining SLAMIN TENNIS AND FITNESS’s prior written consent.
10. WARRANTIES:
10.1 You acknowledge that the Products require special maintenance. SLAMIN TENNIS AND FITNESS will not be liable for any damage caused by any failure by You to maintain the Product properly.
10.2 Please note that the colours of Products may vary slightly from those displayed by Your computer monitor.
10.3 Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you which cannot be excluded, restricted or modified ("Non-excludable Rights"). Notwithstanding any other term in this Agreement, SLAMIN TENNIS AND FITNESS does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.
11. LIMITATION OF LIABILITY/WEBSITE:
11.1 To the fullest extent permitted by law, SLAMIN TENNIS AND FITNESS ‘s liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of SLAMIN TENNIS AND FITNESS, to:
a. in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and
b. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.
11.2 SLAMIN TENNIS AND FITNESS ‘s exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if Slamin Tennis and Fitness has been notified of the possibility of such loss or damage.
11.3 You agree that SLAMIN TENNIS AND FITNESS ‘s liability, if any, to You at law will be reduced by the extent, if any, to which You contributed to the loss.
12. FORCE MAJEURE:
12.1 SLAMIN TENNIS AND FITNESS will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond SLAMIN TENNIS AND FITNESS ‘s reasonable control.
13.TERMINATION:
13.1 SLAMIN TENNIS AND FITNESS reserves the right to terminate this Agreement at any time.
13.2 Subject to clause 13.3, SLAMIN TENNIS AND FITNESS shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.
13.3 If the Lesson or Product has not been delivered to You prior to any termination of this Agreement by SLAMIN TENNIS AND FITNESS, SLAMIN TENNIS AND FITNESS will refund to You any payment You have made prior to the termination.
14. SLAMIN TENNIS AND FITNESS SUN PROTECTION POLICY:
14.1 SLAMIN TENNIS AND FITNESS ‘s Sun Protection Policy aims to ensure all participants, coaches and officials are protected from the harmful effects of the sun throughout the year, and that SLAMIN TENNIS AND FITNESS provides a sporting environment that supports sun safety awareness and practices.
14.2 SLAMIN TENNIS AND FITNESS is committed to the duty of care to provide a safe environment for everyone involved in SLAMIN TENNIS AND FITNESS activities. Providing a safe environment includes protecting people from the harmful effects of UV radiation.
14.3 Wherever possible, SLAMIN TENNIS AND FITNESS will use a combination of sun protection measures for all outdoor activities from September until the end of April and whenever UV levels reach 3 and above (use www.cancercouncil.com.au/sunsmart to view local UV levels) including, but not limited to, the following:
a. Scheduling of outdoor activities:
Schedule outdoor events and/or training times outside peak UV times of 10am–2pm which logistically feasible.
Consider all sun protection measures when planning outdoor events and/or training.
Investigate the feasibility of having evening training sessions, games and events, where logistically feasible.
b. Shade:
Hold training sessions and competitions at venues that provide adequate shade.
Encourage participants, coaches and officials to use the shade available, and encourage people to bring their own umbrellas and shade tents.
c. Hats:
Ensure that officials, coaches and participants are provided with or encouraged to wear sun-safe hats that protect the face, neck and ears.
Recommended sun-safe hats include legionnaire, board-brimmed and bucket hats.
Encourage those who do not bring hats to play in an area protected from the sun and enforce a ‘no hat, play in the shade’ rule for juniors.
d. Hydration:
Participants, coaches and officials will be provided regular opportunities for hydration and are encouraged to bring a water bottle to all SLAMIN TENNIS AND FITNESS activities. If a participant, coach or official does not have a water bottle, use of a water fountain will be encouraged regularly.
e. Clothing:
Ensure that officials, coaches and participants are provided with or encouraged to wear sun-safe clothing that covers as much skin as possible.
Incorporate clothing that is cool, loose fitting and made of densely woven fabric for UV protection.
f. Sunscreen:
Sunscreen is available that is at least SPF 30+, broad-spectrum and water-resistant for participants, coaches and officials.
Encourage sunscreen to be applied at least 20 minutes before going outdoors, and is reapplied every 2 hours when outdoors, or after perspiring.
g. Sunglasses:
Encourage coaches, officials and participants to wear close-fitting, wrap-around sunglasses that cover as much of the eye area as possible.
h. Role Modelling:
Encourage all officials and coaches to act as positive role models for younger participants in all aspects of sun safe behaviour including the use
of a combination of sun protection measures.
15. MISCELLANEOUS:
15.1 The application of the United Nations Convention on Contracts for the International Sale of Goods (known as the Vienna Sales Convention 1980) is excluded.
15.2 This Agreement is not subject to any terms or conditions proposed by You unless those terms or conditions are expressly accepted by SLAMIN TENNIS AND FITNESS in writing.
15.3 Failure of either party to enforce any right it has under these Terms will not be construed as a waiver of those rights, nor limitation upon the party's ability to subsequently exercise those rights.
15.4 The Agreement will be made on SLAMIN TENNIS AND FITNESS ‘s acceptance of Your offer and will be, and is, governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia in any dispute or any matter in any way related to, or connected with, this agreement or any transaction contemplated by this agreement.
15.5 Each party agrees not to object to the venue or to claim that the courts exercising jurisdiction in the state of Victoria, Australia are an inconvenient forum for any dispute or any matter in any way related to, or connected with, this Agreement or any transaction contemplated by this Agreement.
15.6 If any provision of the Agreement is held to be void, invalid or unenforceable, then the provision is severed to the minimum extent required, and the remaining provisions of the Agreement will remain in full force and effect.
15.7 SLAMIN TENNIS AND FITNESS may be notified by email at info@slamin.com.au or post to Po Box 4068, Doncaster Heights. Vic. 3108
16. DEFINITIONS:
• "Agreement" means the terms and conditions which may be amended from time to time.
• "Lessons or Products" means the lessons or product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
• "Purchase Order" means the online purchase order form to be completed by You in relation to Your purchase of the Lesson or Product.
• "Website" means internet website with the URL www.slamin.com.au and associated websites.
• "You" means the user of the Website (and "Your" has the corresponding meaning).
• "Booking Form" means the form relating to the registration of the Participant for a Term(s) as set out in the website.
• "Carer" means the person who is responsible for the Participant's welfare.
• "Coach" means the individual engaged by SLAMIN TENNIS AND FITNESS to coach. Whilst every effort will be taken to maintain the consistency of the Coaches during the term, SLAMIN TENNIS AND FITNESS retains the right to change the coaching staff where necessary.
• "Fees" means the value chargeable to attend lessons for a Term, as specified on the Booking Form.
• "Parent" means a parent or legal guardian of the Participant who will be responsible for the payment of the Fees and who is the contracting party to this agreement and who shall (if the Carer is not the Parent) be responsible for compliance with these Terms and Conditions.
• "Participant" means the person who is attending or who is booked in to a SLAMIN TENNIS AND FITNESS lesson. Their details are specified by themselves or the Parent/Carer on the Booking Form.
• "Activity" means any of the following with SLAMIN TENNIS AND FITNESS - group lessons, private lessons, camps, training/squad sessions, competitions, fixtures, match play, fitness sessions, rehabiliation or court hire.
• "Premises" means the location where the SLAMIN TENNIS AND FITNESS lessons take place.
• "Term" means the agreed dates on the Booking Form and as described under "Tennis Lessons - Book Today!" on the Website.
• "Terms & Conditions" means the terms and conditions set out in this document.

Slamin Tennis & Fitness – Important Information for restart
Slamin Tennis is back up and running! However, during this period of restrictions, things will look a little bit different to your regular coaching session. Here are a few of our policies and procedures in place to ensure a safe, cautious and appropriate return to tennis:

Group Sizes
· Childrens technique classes are 5-6 children per coach ratio, Squads are 8-10 players per Coach, adult lessons 5 per coach.


Booking
· Players must book / enroll, on the spot enrollments will not be accepted.

Before Class Procedure
· If you are unwell DO NOT attend, use the 'notify absence' function for group lessons within the app.

Use of Clubhouse
· Due to child safety, our Clubhouses are locked, as we are unable to provide supervise of minors, as all the coaches are on court teaching.

· If toilet facilities are required, hand sanitation must occur upon entry and exit to these facilities. We have provided sanitation stations at all toilet facilities across our venues.

For Private, semi and triples Lessons, A minimum of 6 hours’ notice MUST be provided for lessons, if no notice is provided the lesson is forfeited.

Absence via Email ONLY directly to customerservice@slamin.com.au

Semi and triples private lesson:
If (1) player is unable to attend, and the other player is able to attend. The (1) who can attend is expected to attend, and there is NO replacement for the person who cannot attend. If BOTH players cannot attend, the session is cancelled, and BOTH players receive a semi private replacement class together at a mutually acceptable time.

Replacement class coach allocation for private or semi private lessons: We cannot guarantee any one particular coach for make up private or semi private lessons. We encourage players to committ to their allocated lesson day and time.

Coach Welfare Check: In the event you are late to your private or semi private lesson, your coach will use the customer portal to send you a reminder sms. This reminder sms is sent electronically, and a record of all sms' sent by coaches are recorded on the Thinksmart portal.

Slamin Comapny Mobile: 0489 931 075

Make up lessons onsite at schools:
As schools are closed in school holiday's, make up lessons in school settings will be arranged in the school term on a different day of the week or and extended session. Alternative a school holiday clinic will be created and offered.

A common sense approach will always apply, as we are attempting to foresee the future, if replacement classes simply being impractical a credit will be applied to the following term.

PRIVACY POLICY:
Who we are
Our website address is: https://www.slamin.com.au.

What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

BEFORE SCHOOL / AFTER SCHOOL CARE PROVIDER POLICY:
Any students enrolled in before school or after school care, will be required to follow the following procedure:

1. Parents / Guardians are to ensure the providers are aware their child will be collected from their care for their tennis lesson, and returned (f required).

2. Parents are to notify Slamin Tennis and the care providers if their child will be picked up from the tennis courts directly. If no notice is provided children will be returned to after school care.

3. Children will not be permitted to leave classes early for any reason, unless written notice has been provided by the parent or guardian, and advice on whose care their child is being released into.

4. Parents / guardians are to inform Slamin Tennis and Fitness ASAP IF their child is no longer in before school / after school care.

DCC Only:
1. Parents / Guardians are to ensure the provider is aware their child will be taking tennis lessons. The Care provider will bring tennis children to the tennis courts for the lessons.

2. Children will wait with the tennis coaches until the care providers return to collect children from tennis.

FREQUENTLY ASKED QUESTIONS:

ATTENDING LESSONS:

What to bring:
All equipment is provided, simply wear general sports clothes and sport runners. (What you would go for a walk or play in the park wearing). Please also wear a hat, and bring a drink bottle, water taps are available, but your own water bottle is simply time saving.

What happens if it’s raining or extremely hot Weather?
Lessons may from time to time be cancelled due to poor weather. Ie. Rain or extreme heat. An sms cancellation message is automatically sent to the players nominated mobile to inform of the weather cancellation. If no sms is received please assume lessons are running as normal.

A Facebook and Instagram social story will be posted regarding the lesson status.

Please AVOID sending an sms enquiry regarding the weather status, as the company number 0489 931 075 is unattended during lessons times.

Lessons held on site in a school environment have an undercover / indoor alternative (eg: school gym), all lessons due to rain will continue in the undercover / indoor area.

TRIAL LESSONS:

I want to do a trial how can i?
Visit www.slamin.com.au and click the button either “Juniors Under 18yrs” or “Adults” and register for a FREE trial. You will be offered a timetable of days, times and venues to select.

I am want to do a trial right now, I haven’t booked in do you have a spot?

If any of the coaches have a vacancy (view the weekly schedule in your app, not your personal schedule), and if there is a vacancy we can do a trial on the spot. BUT, before they are allowed in the class, they MUST register for a FREE trial via the website: www.slamin.com.au and show you the confirmation email they receive automatically as soon as they register.

Ensuring they register allows us to follow up with them, BUT if they wish to book straight away after the trial, because they are registered they can.

Where do I download the customer portal:

CLICK <Customer App> from the menu item, and set by step instructions with screen images are shown.


FIRST LESSON / TRIAL LESSONS QUESTIONS:

Do I need my own racquet?
No, racquets can be loaned to borrow at each session, until a player is ready to purchase their own. All children who join for the first time receive a FREE Racquet and start -up pack, so no equipment is needed.

So I need to supply the balls?
No all equipment including balls, are provided for your session.

I am having a free trial lesson, do I need to bring my own racquet?
No, all equipment including racquets are provided.

So I have to be a member of the club or pay court hire?
No coaching is available to the public, you do not need to be a member of the club, and there is not court hire fees for coaching sessions.

Are Coaches vaccinated?
Yes all coaches are double vaccinated, and have received their 3rd and 4th booster if they are eligible within Government advised time frames from the second vaccine.

What qualifications do coaches have?
All coaches are members of Tennis Coaches Australia, (TA) or the Australian Professional Tennis Coaches Association (ATPCA). All Coaches have completed the child safety course, as part of your commitment to child safety. All coaches hold valid Working With Children checks (WWCC), and Police Checks. At all times a First Aid qualified person is on site at all venues, this is usual the coach.

My Child has a disability and requires additional attention, can the coach spend extra time with my child?

Slamin Tennis believes in equality for all, in a group setting every child will receive equal time and attention from the coach. If you child requires additional support assistance or help, please contact the Slamin Office to discuss your child’s needs, and a more suitable program such as a private or semi private lesson can be recommended.

Where / How do I claim my child’s free t-shirt?
To redeem your FREE t-shirt follow these simply steps:
1/ click the following link -https://tennisau.omnisportsmanagement.com/hotshotsparticipants/OSMHotShotsParticipants_Form1.aspx?id=30E5F572FBB0371C99BD25CF9989A653783CF7DA4797FC970DFE97451AEF7895792F4AEAF3CBF607

2/ Click “Select” on the venue your child takes lessons – Victoria Lee
3/ The venue will turn grey, scroll to the bottom of the page and fill in your child’s details, and select their t-shirt size and colour.
When will my child receive their FREE items?
The tennis racquet and start up pack, your child will receive at their first lesson, if we have of course received payment.

T-shirts must be redeemed online from the above Tennis Australia website. T-shirts have order deadlines and dispatch dates, you can view order deadlines and dispatch dates via this Tennis Australia website.

Does my child receive a FREE racquet every term or every year?
No. The FREE racquet is a (1) time offer, where every child receives a FREE racquet once. If the child loses the racquet, or when they outgrow the racquet, it is the parents responsibility to replace it.

What to bring / wear to a tennis lesson?
All equipment is provided, simply wear general sports clothes and sport runners. (What you would go for a walk or play in the park wearing). Please also wear a hat, and bring a drink bottle, water taps are available, but your own water bottle is simply time saving.

Can I pick the coach for my child?
Unfortunately we cannot guarantee one particular coach for any group lesson. There is so many variables that affect which coach, coaches which class, on which day, I can’t guarantee one particular coach for group lessons. There is also (3) other children in the class, who may all have preferred coaches. As I absolutely cannot guarantee it I don’t all we guarantee, is a maximum of (4) children per coach, the same day and same time each week of lessons.

The only way to guarantee one particular coach for lessons is to book in for one on one private lessons, where the booking is made for that particular coach.

Having lessons with older children:
At times, children will have the opportunity to play with older children for a period of time. However, eventually older children will progress to the next stage, and the younger child cannot progress yet into the next stage. Whilst it is fantastic for children to play with older children at times, it is equally important for children to play with children their own age, to ensure confidence is developed as well as skill acquisition. If a child is always challenged and never experiences “being the best” in their group, emotionally it’s very hard for a child to be progressed and always be in the lower part of the group. A child must have a term where they are the strongest player in the group.


I’ve missed lessons in the previous term, or will be absent in the next term can I pro rata my group lesson fees for the sessions I will attend?

Unfortunately, our terms are based on the Victorian State School term dates, and the Coach, and the facility is booked in advance for the entire duration of the term. The group still goes ahead for the other 3 members of the group who can attend, and naturally all the associated costs of hosting the lessons must be met regardless if one person is absent. Student learning is based on the duration of the term, the learning outcomes and objective are established for every child, and coaches direct and teach children to meet learning outcomes by the conclusion of the term. Coaches cannot meet learning outcomes successfully if children do not attend the same amount of lessons as their class participants.

We offer our free replacement class service, and we also offer a no expiry ever policy on missed group lessons, to allow those effected adequate time to fit an extra catch up lesson in. You can catch up a lesson at any of our venues, and if the class duration does match exactly a common sense approach is used. Eg: a student is enrolled in a 60 minute lesson, but only a 45 minute lesson is available. Simply book 2 x 45 minute lessons, and in additional to the make up lesson the student receives a bonus 30 minutes – active children is a blessing for all!

But we are working parents, or I am single parent, my child cannot attend any other time - replacement lessons are impossible for me?

Nothing is impossible! We offer lessons 6 days a week, in a variety of participation streams, including adults, teenagers, as well as children, at over 10 locations. Any member of the family can take an extra lesson. We have many working parents and also single parents of 3 and 4 children who have managed to book replacement classes. Please remember the class still goes ahead in the absence of (1) players, this means all the expenses with hosting the lesson must be met regardless of only (3) players participate. Having a replacement class forum with no expiry ensures fairness to all players, and not requiring unnecessary prices increases.

But we have two children of different ages and stages and want to book the replacement class at the same time for both children but none are ever available?

We do offer replacement classes for different ages at the same time, we offer a variety of different ages and stages of lessons, so for replacement classes if you have more then one child, it is most likely you will bring the children at different times. However, in saying that the benefit of the app being available 24/7, another parent might document their child’s absence and you may be able to book both children in.

I’ve missed lessons in the previous term, and I am not enrolling next term can I just use my lessons up?

Yes absolutely, any individual lessons missed can be booked via the replacement class, a different weekly schedule is released each week for you to book.

I’ve missed lessons in the previous term, and I am not enrolling next term can I just use my lessons up and continue on the same day and time?

Unfortunately no, you enrolment is on the same day and time for the term enrolled, your enrolment does not continue into the next term. Every player must re-enrol for the next term to keep the same day and time. If you have individual replacement class to book you can book these through the replacement class app, there is no expiry ever on replacement class.

My child missed X amount of lessons, or we will be absent one week - can I just pay the difference for the next term?
Unfortunately we cannot pro rata fees according to individual absence. The court is booked in advance for the term, the coach is contracted in advance for the whole term, additional enrolment into the session is disabled due to acceptance of your child’s enrolment, and the coach has dedicated off court time to plan the lesson structure and learning outcomes for each individual child.

A child’s progression is naturally delayed if they miss lessons and do not replace them; it is unfair on the child to receive fewer lessons then the others in the group by not attending replacement classes. The child falls behind, yet we expect the child to be at the same level as their peers, yet they have not completed all their learning. Therefore, all students in our program complete the same number of lessons within a year. If a child is absence, it is the responsibility of the parents to book missed sessions via the app.

Additionally, as we have strict set participation to coach ratio’s, and our fee structure is as low as possible based on this coach to student ratio, we cannot cover our costs if we pro rata fees. One the main barriers to participation is cost, we don’t want to increase our fees collectively for every students, just to cover pro rata absences, which is what other companies do.

We have one set price, we have set student to coach ratio’s, and a replacement class forum to book any missed lessons, which we also offer a NO EXPIRY EVER policy. ALL other companies’ replacement class policy is a maximum of 2 replacement classes, which must be replacement within the same term missed.

We believe we offer a fair deal, and that’s what we offer.

My child wants to stop lessons mid term; can I receive a refund for the remaining lessons?

Any student who enrolls and change’s their mind will be expected to complete the term. Due to the short duration of a term, and a commitment has been made, we believe it is an important life lesson to students to honor a commitment made. This life lesson, teaches students the value of commitment, and being part of a team, and not letting that team down. Students change their mind on participation for a variety of reasons; most often these reasons can be identified and rectified.

Eg: The students have a clash with another activity and they want to do both activities and are being forced to choose. The child has a personality clash with someone in the group.

Sometimes the child is simply tired or hasn’t adjusted to the change into warmer seasons, and the easiest solution is quitting. By having our policy of completing the term, 9/10 players re-enroll the following term, because the issue, which has affecting their motivation levels, has passed, and they love the sport.

The easiest way to look at things is as parents, we know ourselves, and some times we can’t be bothered going to the gym or going for a walk. We know we should, and we fight within ourselves, and as adults we have the power to choose the easiest option and stay at home. But do we want to teach that to our children? Hence, why our company has our “change of mind policy.” The holistic development of players under our care is the utmost importance. If your child has started to question participation, place a call into us, as we have ways to determine the causes of motivation changes.


Rain abandoned lessons and re-commencement?

Lessons will continue through rain, however may be abandoned during sessions, if the coach deems the rain to heavy. When the coach deems the rain to have lightened or ceased play will be recommenced. In the event play is not recommenced, a replacement period will be allocated for the missed time on court. (Within reason – there will be no make up’s for under 5 minutes of play)

When players compete and they encounter rain, players play through the rain, until the official deems it too heavy and play is abandoned. Play is recommenced as soon as the rain ceases. This could be 2 minutes later, 10minutes later or 30 minutes later. Players perform a 2 minute warm up again every time play is stopped and resumed.

It would be unprofessional of us as coaches to not equip our players with the skills necessary to:

A) know the rules of abandoning play, resuming play, where the score starts at, what's side players re-commence on, what the rules are with news balls and warm up rules.

B) teach players tactical of the following elements.

• how rain effects the ball bounce, and the court and how the courts wetness effects the ball bounce.
• Whether to use spin or power and what the advantages and disadvantages are of both when it is wet. As it is the complete opposite on a hot day for example.
• Use of the shallow area of the court and angles due the gravity of the ball, which is impacted by the rain.
• Due to the dampness of the court the important of getting to the net and hitting volleys to take time away from the opponent.
• What to change on the serve to take advantage of the conditions.
• Also the "flow" of play is interrupted, as players “stop/start.” Players must mentally focus and re-focus each time play is "stopped and started." Being in a lesson under these conditions gives coaches the opportunity to teach players how to re-focus and how to take advantage of the situation strategically.

If we simply cancel lessons, which for us would be easier and also cost effective as we naturally replace our coaching balls sooner, as ball life is greatly decreased in wet conditions and Winter. I believe we would not be equipping our players for the realistic game and placing our players in a position of embarrassment of not knowing the rules of the games during wet weather. When anyone does not have the knowledge to compete people naturally feel helpless and unmotivated. At least our players will be motivated and skilled to work successfully under wet conditions, knowing the rules of play and also tactical play.

This is witnessed and experienced on an international scale with Grand Slam tennis events Roland Garros (French Open) and most famous for rain interrupted play Wimbledon. On a local level our club competition and secondary school sports competitions all follow the same rules of "stop and starting play."

You decision for your child’s participation will always respected, but it's a shame if parents exclude their child from the learning opportunities available such as participation during rain, and the “stop/start” flow. The biggest learning occurs by experience and the children gain the knowledge when it's wet how to structure and change their style of play to match the conditions that everyone must play under.

If you elect to not permit your child to participate, then the lesson is deemed as an individual absence, and you can book a replacement class under the individual absence protocol.

When will a weather cancellation timetable be available?
Lesson’s which are cancelled due to weather (eg: rain / extreme heat) a replacement timetable will be created and emails within 7-14 days. Multiple factors must be confirmed and instated before the announcement of the weather cancelled replacement class. Once emailed, this will also be added to our Term calender.


ENROLLING AFTER THE TRIAL:
We enjoyed the trial how do we book in to continue?
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What standard do I choose?
Standard is based on age, simply view the age
4-6 years Red technique lessons – for children aged between 4 years and 6 years.
7-8 years orange technique lessons – for children aged between 7-8 years
9-11 years green technique lessons – for children aged between 9-11 years
12-17 years yellow technique lessons – for children aged between 12-17 years
Adults (18 years +) – the standard is simply titled adult.

DURING THE TERM:
Does the regular term lessons continue during the school holidays?

No the term coaching dates are only during each Victorian school term. We run a separate school holiday program each period, which is an ‘opt in’, and you can enrol via our website. www.slamin.com.au