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Terms & Conditions 2020/ 2021
Terms and Conditions
Please read these terms and conditions (“T&Cs”) carefully before subscribing to our services.
By enrolling your child or ward in our classes, you represent and warrant to Marsden Swim School:
*You are the legal parent/guardian of the child/ward, or are duly authorised by the legal parent/guardian of the child/ward to enrol the child/ward in our classes.
*You have the capacity and power to enter into, exercise your rights, and perform and comply with your obligations under these T&Cs, and to procure the same of your child or ward.
1. Class Profile and Size
Marsden Swim School provides swimming classes for children from the age of 4 months.
There will be a maximum of 6 children per group class (depending on the students’ respective confidence and ability levels).
2. Attire, Timing and Venues
Please make sure your child or ward is dressed in the appropriate swimming attire and ready for class 5 minutes before it is scheduled to begin.
All classes start promptly as scheduled, unless otherwise notified.
Classes will take place at:
200 Turf Club Road, #01-33 Turf City, Singapore 2877994
Toa Payoh Swim Complex, Ang Mo Kio Swim Complex, Queenstown Swim Complex, German European School (GESS)
All pool users are required to take a shower before entering the pool. This is a requirement by the National Environment Agency (NEA). All students and parents/guardians who are entering the pool are required to adhere to this rule strictly.
All pools are checked regularly to ensure that the pools are kept clean. To reduce contamination, please ensure that your child or ward wears a swimming nappy if he/she is not fully toilet-trained. The swimming nappy can be a disposable swimming nappy or a reusable swimming nappy. For children or adults with long hair entering the pool, please ensure that the long hair is tied back.
4. Forfeiture of Class
Marsden Swim School and its respective directors, employees, associates and/or agents (“Relevant Personnel”) reserve the right to prohibit any child who is not appropriately dressed for class, or who otherwise fails to comply with any of the provisions in the foregoing clauses 2 or 3 of these T&Cs, from entering the pool.
You and your child or ward will also be prohibited from entering the pool if you are unable to supervise him/her in accordance with clause 6 of these T&Cs by reason of your failure to comply with the foregoing clauses 2 or 3 of these T&Cs.
In the event of your child or ward being prohibited from entering the pool, your child or ward will be deemed to have forfeited the class in question, and no makeup class will be offered. Marsden Swim School will not refund fees for any class forfeited under this clause 4.
5. Lightning/Rain Policy
In the event of rain, lightning, thunder, or any combination of the foregoing, the instructor may in his or her absolute discretion cancel the class. Such a decision may be made before or during the class.
The instructor may, in his or her absolute discretion, decide to continue with the class if the rain is light, and there are no reports of thunder or lightning in Singapore.
Classes will be halted immediately if there are reports of lightning strikes in Singapore. In the event that lightning strikes lead to the cancellation of a class, we will allow a makeup class if less than 50% of the cancelled class had been completed.
In determining whether there have been reports of thunder or lightning in Singapore, Marsden Swim School shall be entitled to take reference from the NEA-MSS Lightning Alert website.
At Public Pools (Ang Mo Kio, Toa Payoh and Queenstown Swimming Complexes) a Dry land training program shall be run in lieu of the swim class.
6. Disruptive Behaviour
In the event of any child exhibiting disruptive behaviour during class, the instructor will apply the following rules:
*The instructor will ignore disruptive behaviour and concentrate on children who are behaving. Where a child is not listening, the child will be asked to focus on the instructor, and to listen.
*If the child's behaviour does not improve, the instructor will give the child a verbal warning, explaining that if his/her behaviour does not improve, he/she will be asked to leave the pool.
*If the child’s behaviour does not improve after the verbal warning, the instructor will put the child on a ‘time-out’ at the side of the pool for 1-5 minutes, depending on the child’s age and severity of the disruptive behaviour.
*On returning to the pool, and if the child’s behaviour does not improve, the child will be asked to leave the pool for a second ‘time-out’.
*On returning to the pool for a second time, and if the child’s behaviour still does not improve, the child will be asked to leave the class.
*If the child exhibits dangerous behaviour, or is verbally abusive, the instructor may in his/her absolute discretion require that the child leaves the class.
7. Adult Supervision
Parents/Guardians must supervise their child or ward at all times. This duty includes ensuring that their child or ward is in their direct line of sight and that younger children are within an arm’s length reach when in the pool. Parents/Guardians should keep watch of their child/ward before, during and after classes, regardless of whether their child/ward is in or out of the pool. In parent assisted classes the gaurdian in the pool must be at 16 years old minimum.
If you have to assist one of your children but also have other children to attend to, you should ask another parent/guardian who is present to supervise your other children whilst you attend to the first child. If you are in the pool with your baby and you have another child by the side, please ask another responsible adult to supervise your child.
8. Makeup Classes
Students enrolled in Private/Group Classes are entitled to a maximum of one makeup classes per term. If without Medical Certificate we require 24 hours notice before the commencement of your child or ward’s scheduled class that he/she will be unable to attend that class. Notice should be sent via email to email@example.com
Please note that any make up classes accrued must be used within the same month and will not be carried over to any subsequent month. Once a make up class is booked it must be attended and treated like a scheduled class, if it is missed a replacement will not be given. There will be no makeup classes scheduled until monthly invoices have been paid and all accounts are settled.
There will be no refund or set-off of fees for any make up class not attended, or make up class entitlement accrued but not used.
9. Changing Class Time and Venues
If you wish to change your child or ward’s class time or venue, please inform us at firstname.lastname@example.org as early as possible. We are generally unable to change your child or ward’s allocated time slot after successful enrolment as our classes are often full. Nevertheless, we may be able to place your child or ward on the waitlist for other classes. In the event that your child or ward is unable to continue attending his or her scheduled class due to a material change of circumstances however, you may request to change your child or ward’s allocated time slot, with the approval of such change subject to our discretion and to availability. In the event that there are no alternate venues or time slots available, we may place your child or ward on our waitlist until a venue or time slot becomes available.
10. Public Holidays
There will be no swimming classes on Singapore public holidays (“Public Holidays”). Public Holidays are therefore not included in Term Fees. We may also if a public holiday falls on a weekend take it in lieu on the Monday.
11. Enrolment Cancellation Policy
Upon registering with Marsden Swim School a one time enrolment /insurance fee of $50 per student is payable.
We require notice of any cancellation of enrolment to be communicated to us via email for weeks before ceasing class. Fees are non refundable so please confirm withdrawal 4 weeks prior to when you wish to cease lessons. Contact us at email@example.com
In the absence of such notice, we will assume that you wish to continue classes, enrol you for the next month, and bill you accordingly. The enrolment fee of $50 is not refundable.
If one make up per month does not suffice and you wish to remain enrolled and hold your place in class a $15 per lesson freeze can be applied up till 4 weeks. If you leave the school without freezing your place the enrolment fee shall be charged again once you wish to reenrol.
12. Medical Conditions
By enrolling your child or ward for classes, you represent that your child or ward does not suffer from any disability, condition or illness that will in any way affect his/her ability to swim.
Parents/Guardians must declare any disability, condition, or illness affecting their child/ward to Marsden Swim School, regardless of the severity of such disability, condition, or illness. Such declaration must be made prior to enrolment, or if the disability, condition, or illness arises after enrolment, immediately upon its discovery. Such declaration must be in writing and emailed to us at firstname.lastname@example.org.
After carefully reviewing your declaration, we will, in our absolute discretion, decide whether your child or ward is capable of undergoing swimming classes at Marsden Swim School.
Parents/Guardians are responsible for ensuring that their child or ward is medically fit to swim and to undergo physical activities.
Please do not bring your child or ward to swimming class if he/she is sick. Sicknesses include, but are not limited to, Hand Foot Mouth Disease, chicken pox, any type of ear infection, conjunctivitis, diarrhoea, vomiting, Covid-19 and the common flu. Please ensure that your child or ward has been well for at least the 48 hours prior his/her swimming class.
14. Prolonged Sickness
If your child or ward has been diagnosed with an illness or ailment and is expected to be sick for a prolonged period, you should notify us at email@example.com as early as possible. We will endeavour to offer make up classes to your child or ward within the same month if possible – this is subject to availability and will be dealt with case by case.
If no makeup classes are available, we may consider other options in our sole discretion, but have no obligation to offer more than one make up classe per calendar month, or any refunds.
15. Video and Photography
You may record videos or take photographs of your own child or ward, but you may not record or take, or cause or permit any other third party to record or take on your behalf, pictures of any other children on the Marsden Swim School premises, without the prior consent of their parents/guardians.
You may not upload onto the internet any videos or photographs of children on the Marsden Swim School premises (other than your own) or otherwise distribute such videos or photographs, without the prior consent of their parents/guardians.
You agree to indemnify Marsden Swim School, and the Relevant Personnel against any claims arising from your breach of this clause 15 or any breaches committed by third parties authorised by you.
16. Pool Safety and Code of Conduct
The following rules must be adhered to strictly at all times;
*Noise is to be kept to a minimum to avoid distracting the children undergoing classes in the pool.
*Always wait for the instructor to ask you to enter the pool.
*Before entering the pool, please allow children from the previous class to exit the pool.
*No running around the pool area.
*Be attentive and adhere to instructions given by the instructor at all times.
*Take care of and do not damage any pool equipment.
*Going underwater impairs children’s ability to listen to instructions. For safety reasons, children should not go underwater unless the instructor asks them to do so.
*Keep your hands and feet to yourself, we don’t know where they have been!
17. Our Instructors’ Qualifications
All our instructors are certified by the Australian Council for the Teaching of Swimming and Water Safety (“AUSTSWIM”).
All our instructors have undergone the AUSTSWIM course. Most of our instructors have also undergone (or are currently undergoing) the AUSTSWIM Teacher of Infant and Preschool Aquatics course, and other such extensive courses.
Many of our coaches are also National Regisered Coaches (NROC) and hold ASCTA competitive certificates and National level licences. We continually invest in the development of our coaches.
18. First Aid
All our instructors have undertaken first aid courses
A one time Registration/ Insurance fee of $50 shall be charged for new sign ups
Classes conducted at Marsden Swim School are as follows (Excluding GST):
Weekdays (30 min)
Group Lesson: $35
Semi Private Lesson: $49
Private Lesson: $75
Toa Payoh and Queenstown Swimming Complex 1 hour classes: $50
Weekends (30 min)
Group Lesson: $37
Semi Private Lesson: $55
Private Lesson: $80
Squad (During Covid Period)
Junior Club Squad : $37 per session
Senior Club Squad: $37 per session
Classes must be paid for in advance on a monthly basis. Non-payment will result in a forfeiture of your allocated class slot(s). The slot(s) may, in our absolute discretion, be re-allocated to other existing clients or prospective clients on the waitlist. Places in class are only secure upon payment, non payment will result in not being able to swim.
Classes will run all year with fees charged on a monthly basis.
Payment of class fees is to be made within 7 days of receiving invoice and subject to 7% GST.
Payment can be made via the following methods. We will email a receipt to you shortly after we receive confirmation of your payment:
(a) Bank transfer – please refer to Invoice for payment details;
(b) Credit card
(c) PayNow UEN:200400309N
Reference: Either the invoice number or students name must be put in the reference when making payment.
Payments made 7 days after the due date will have a $25 late payment fee added to the invoice. Late Payments which are 30 Days outstanding will result in cancelled registration.
21. Facilities and Equipment
We provide facilities such as private changing rooms and showers at The Grandstand site. Public Toilets are a short walk inside The Grandstand site.
Changing facilities and Toilets are available at all our external swim sites.
All students are required to bring their own swimming essentials for all classes. These items include swimmers, swimming nappies (if necessary), towels, goggles, sun-block, and repellent etc.
22. Exclusion of Liability and Indemnity
Marsden Swim School, and their respective Relevant Personnel will not be responsible or liable for any loss or damage suffered by students, parents/guardians or authorised third parties attending classes. This includes personal injury, illness, and/or loss or damage to any property, arising either directly or indirectly from their attendance and/or participation in the classes.
By attending classes, you agree to waive all claims or causes of action in law or equity that you or your child or ward may have against Marsden Swim School, and each Relevant Personnel, subject to the rest of this clause 22. This waiver extends to any injury, loss or damage of any kind suffered by any person or property, or in relation to the matters arising from or in connection with:
*The condition of the premises within which classes are conducted either before, during or after classes;
*The management of the premises and the manner in which classes are conducted (including safety measures put in place by Marsden Swim School), before, during or after classes;
*The use or misuse of equipment by you, your child, ward, or any other authorised third party present either before, during or after classes;
*The conduct or behaviour of any student, parent/guardian or authorised third party in attendance either before, during or after classes.
*Any pre-existing medical condition of the child or ward (whether declared or not) to Marsden Swim School, or any Relevant Personnel,
(each of the foregoing being a “Relevant Matter”).
Nothing in these T&Cs shall exclude or limit the liability of Marsden Swim School, or any Relevant Personnel:
*For death or personal injury caused by its negligence;
*For fraud or fraudulent misrepresentation by it; or
*For any matter which would be illegal for it to exclude or limit, or attempt to exclude orlimit, liability.
You further agree to indemnify and keep indemnified Marsden Swim School and the Relevant Personnel against all costs, losses or damages arising from or in relation to a Relevant Matter to the extent you or your child or ward is in default or negligent, any breach by you of any provision in these T&Cs or breach of representation and warranty that you have given to Marsden Swim School, or any Relevant Personnel. This indemnity extends to consequential losses such as requiring the pool to be cleaned, leading to a cancellation of classes, and a loss of income. This indemnity will apply as far as it is consistent with the laws of Singapore.
23. Marsden Swim School has absolute discretion
Marsden Swim School and the Relevant Personnel reserve the right to exercise its respective absolute discretion in prohibiting any child or ward from attending class if it deems that there has been a breach of clauses 2, 3, 6, 7, 12, 13, 14, 15, or 16 of these T&Cs (“Relevant Clauses”) , whether the breach is committed by the child, ward, or his/her supervising parent/guardian, where applicable.
24. Contracts (Rights of Third Parties) Act
These T&Cs are intended to confer benefits on and be enforceable by Marsden Swim School and the Relevant Personnel. Save as otherwise provided, a person who is not a party to these T&Cs has no right under the Contract (Rights of Third Parties) Act (Cap. 53B) to enforce any of its terms. The consent of SSPL and the Relevant Personnel is not needed for any variation or rescission of these T&Cs.
25. Foreseeable consequential losses
You agree that in the event of any breach of a Relevant Clause, it is foreseeable and expected that Marsden Swim School could (i) have to close the pool, (ii) be unable to conduct classes and hence suffer losses of income, make refunds, or provide make up classes, or even face claims for cancellation of classes, and (iii) incur expenses to clean the pool or repair damaged property. You
agree and acknowledge that such losses and claims are expected and foreseeable.
26. Changes to T&Cs
Marsden Swim School reserves the right to update the T&Cs as stated on this page from time to time.
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