WELCOME TO SWIM EXPERTS
We look forward to supporting your child through their learn to
Following are our Membership Policies which you should read
before signing the Enrolment Form.
1. General Information
We are a private, members’ only facility, and children may only
begin lessons once membership has been accepted. A position in
a class is secured only once it is paid for in advance.
-Enrolment is ongoing and you can start at any time
-Your child will be placed in a class and will attend on the same day and time each week
-We do not hold places or accept part payments
-Memberships and lessons are NOT transferable nor refundable
to other people including family members, and cannot be
credited unless Swim Experts is at fault
-Planned closures are on all public holidays and for up
to two (2) weeks over the Christmas/New Year period. You are
not charged for these days, therefore make up lessons are not
-If a group lesson has one (1) or two (2) students in it, Swim Experts
reserves the right to consolidate that class. At least one week’s
notice will be provided of the change and we will do our best to
find a suitable alternative class
Swim Experts does not guarantee teacher requests and teacher
schedules may change at any time
-We have an unlimited makeup lesson policy that is detailed separately.
-You will be given access to a Customer Portal which allows you
to manage your child’s enrolment. It is critical that you check
your emails for notifications regarding this
2. Membership Fee
A once-off membership fee of $35.00 per child is charged and a
membership pack provided. This fee is non-refundable and is due and payable upon booking your child into lessons. If you re-enrol within 6 months of a previous cancellation, Swim Experts may elect to waive this membership fee.
3. Lesson Fees/Payment System
Lesson fees are payable in advance and only current, paid
members can attend classes. A position in a class is not held
Group Lessons: $18.50/lesson
Private Lessons: $60.00/lesson
The fee structure is calculated on a ‘cost per lesson’ basis. Our
preferred option is monthly payments via Direct Debit. Fees are always paid in advance.
*Direct Debit is a month-by-month payment option.
Payments at Swim Experts are processed on the 25th of each month
-A Direct Debit form must be completed and returned upon
-Please note any additional fees that are indicated on the form,
including fees for declined debits
-A deduction will be made monthly from your nominated bank
account or credit card on the noted date
-The Direct Debit amounts payable may differ depending on how many lessons there are in the period you are being charged
for. For example, if charged monthly there may be four or five
lessons in that month
-Membership is ongoing and debits will continue until a
completed cancellation form is received by Swim Experts at least two (2) weeks before the end of the month. If we do not receive the form on time, the following month will be charged
-When commencing lessons mid-month, you will be charged
upfront for the remaining lessons in the month to align with the
Direct Debit processing dates, along with the membership fee
and any deposits
-A security deposit equivalent to up to two (2) weeks’ lessons
may be charged with the upfront payment for the remainder of
the month. Upon the customer providing the required two (2)
weeks’ notice of cancellation, these lessons can then be utilised
-Failed Direct Debit payments must be paid for prior to the next
-Failed Direct Debit payments incur an admin fee from the Direct Debit provider. Swim Experts may also charge an administrative fee for failed Direct Debit payments
-If your Direct Debit payment fails more than three (3) times in a row, Swim Experts reserves the right to suspend Direct Debit payments and request upfront payments
4. Changes to Lesson Fees
We try to keep our fees as low as possible whilst maintaining the
highest standards. However, as costs increase, Swim Experts reserves the right to occasionally adjust our fee schedule. You will be given a minimum of 14 days’ notice of any new fees.
If three (3) or more members of one family attend swimming
lessons they will receive the following discounts:
-Membership is capped at three for families of three or more
students e.g. a family of five enrolling for lessons would receive
free membership for their fourth and fifth child
-A 10% discount applies to the lesson fees of the third and
subsequent children e.g. in a family of four the first and second
children’s fees would be full price, while the third and fourth
children’s fees would be 10% off
-Most children benefit from attending more than one lesson per week. A discount of 10% is offered for each additional weekly lesson a child may undertake
All cancellations require two (2) weeks’ written notice. No paid
fees are refundable.
-Direct Debit payment cancellations require a notice of two (2)
weeks prior to the end of the month or the scheduled Direct
-If two (2) consecutive classes are missed and there has been
no communication from the family, Swim Experts reserves the right to cancel the membership and you will not be entitled to a refund Membership Cancellations by Swim Experts.
We reserve the right to cancel your membership if you do not
follow the set policies or if you or your children conduct themselves inappropriately our site.
8. Swim Attire
Reusable swim nappies are mandatory for hygiene reasons
as faecal incidents can result in pool closure. Any child who
requires nappies normally must wear a reusable swim nappy
-Swimming caps are provided as part of the membership pack
to all independent swimmers. These are recommended to be
worn to ensure fewer distractions for your child and for pool
-It is recommended that parents/carers wear a rash vest in the
water. This assists the child to gain independence through
reaching for and holding the shirt instead of the parent having to always lift and hold the child
-No streetwear/casual clothes will be permitted in the pool e.g.
cotton t-shirts, shorts, etc.
-Swimwear (including nappies) must not be removed on pool deck at any time
9. Photo/Video Policy
At Swim Experts, we welcome you capturing the special moments of your child on camera or video, however the privacy of others must also be respected. Capturing still or video footage is conditional upon the following:
-If you capture an image or private conversation of another child or individual, you must have all relevant individuals (or their parents) consent to use, publish, or broadcast images or video footage
-Under NO circumstances are cameras or mobile phones to be
used in change room areas or showers
-You agree to comply with any request by Swim Experts staff to
discontinue use of your camera, mobile phone or video, and
to delete requested images or footage, where Swim Experts staff reasonably consider that someone’s privacy may be breached
-Swim Experts may take photos and videos to use for social media and
other marketing purposes. Swim Experts may also use photos or videos posted onto social media at their discretion. If you do not want to have photos or videos taken of you or your child, please inform us below.
What We Expect of You as a Member:
Comply with our rules and follow directions of our staff:
-Inform us if your child has any pre-existing injuries or health issues
-Pay your fees on time
-Keep us updated on any change of your personal details including contact and bank details
-Be courteous, respectful and kind to our staff, the parents and children at the centre
-Supervise and mind your children at all times, including
being at the centre when they are in the pool
-No food around pool area or glass containers allowed
-Be responsible for your own personal belongings
-Belongings left at Swim Experts are put in the ‘lost property’ area and periodically donated to charity
-Keep your child out of lessons for the specified Health Department exclusion period of two (2) weeks after an incidence of diarrhoea or vomiting or other communicable illness so that it is not passed along to fellow students and teachers
-Be mindful of exclusion periods for illness – if your child is not well enough to attend school/day care etc, then we respectfully request that you notify them as absent from their swimming lesson also.
-Please do not bring siblings who are unwell to the centre to spectate a sibling’s lesson.
Please sign above