Sandhurst Tennis – Terms & Conditions

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???? Payment Policy
• All lessons must be paid for at least 24 hours before the session.
• Term fees must be paid before the first lesson of the term.
• An invoice will be issued with payment options:
• Online Payment (1.75% surcharge)
• Direct Bank Transfer (please include invoice number and student’s full name in the reference)
• Payment is not attendance-based. No refunds or credits will be given for missed lessons. See Make-Up Policy below for rescheduling options.
• If you would prefer to pay in instalments, please contact us before the due date to arrange a payment plan.
• Please note: All payment plans incur a $10 administration fee.

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⏰ Late Payment Policy
• If an invoice remains unpaid 14 days after the due date, a $10 administration fee will be applied.
• If still unpaid after 28 days, a 5% late fee will be added to the outstanding balance.
• A 5% monthly interest charge will continue to accrue on overdue balances until paid in full.
• Friendly reminders will be sent on and after the due date.
• Players with unpaid fees may not be re-enrolled in future terms until the balance is cleared.
• Invoices overdue by 60+ days may be referred to debt collection, with recovery fees added.

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???? Inclement Weather Policy

Rain

If courts are unplayable, the coach will declare a wash-out and notify families ASAP. Coaches will adapt for damp conditions where possible.
If you do not hear from us, assume your session is going ahead.

Heat

When the temperature at the club reaches 35°C or above or the WBGT index exceeds 28°, sessions may be suspended until conditions are safe. Temperature will be taken onsite.

Thunderstorms

If lightning is detected within 30km, all lessons will be immediately suspended or cancelled. Sessions will resume only when conditions are safe.

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???? Make-Up Lesson Policy

When Make-Ups Are Offered:

Make-up lessons are available when a class is missed due to:
• Inclement weather (wash-out, heat-out, lightning)
• Cancellations by Sandhurst Tennis
• Personal reasons (e.g. illness, injury, appointment, camp) if more than 24 hours’ notice is given
• Maximum one personal make-up per class per term

Make-Up Options (Weather Only):
• During Term – Book into a similar class (subject to availability)
• Over Holidays – Morning programs or weekend sessions (TBC each term)
• Rollover to Next Term – Valid for 120 days while actively enrolled

Key Points:
• Make-ups must be booked in advance via the Customer Portal
• Make-ups are subject to availability
• Valid for 120 days from missed session
• Students must remain actively enrolled to redeem make-ups
• No refunds, credits, or discounts for missed lessons
• One personal make-up per class per term

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???? Squad / Group Lessons

Lessons Cancelled by Sandhurst Tennis

A make-up will be made available and valid for 120 days.

Lessons You Cannot Attend
• Notify us ASAP
• >24 hours’ notice: may be eligible for make-up
• <24 hours’ notice: no make-up provided
• Absences for personal reasons (e.g. travel, camp) do not qualify unless due to illness/injury with medical certificate

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????‍???? Private, Semi-Private & Private Group Lessons

Cancelled by Sandhurst Tennis

Make-up will be arranged at a mutually agreed time.

Missed by Student

Privates missed for personal reasons do not qualify for a make-up. These sessions incur fixed coaching costs regardless of attendance.

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❤️ Medical & Liability Policy

I authorise Sandhurst Tennis staff to act on my behalf in any medical emergency.
I release Sandhurst Tennis from all liability for illness or injury sustained during participation in its programs or events.

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???? Photo & Video Consent Policy

Sandhurst Tennis may take photos or video for player development and promotional use.
By enrolling, you consent to this use without compensation or additional notice.
To opt out, please speak with us and we will respect your preferences.

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???? Privacy Policy

Your data will never be sold or shared without consent. Information collected is used for communication, registration, and program admin only.
We may register your child with Tennis Australia as part of our coaching program.
You may receive email updates or newsletters from time to time.