WHO WE ARE:
Our website address is: www.ulearn.com.au.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

MEDIA:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

CONTACT FORMS AND COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

ANALYTICS
Who we share your data with:
How long we retain your data:
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.

Terms and Conditions
1. You are enrolled in music lessons until such time as you email us to let us know you do not wish to continue. This means that your enrolment will automatically carry on to the next term and the next year. Please do not text message or call to cancel lessons.
2. Cancelling individual lessons must be done using the available website portal. At least 24 hours notice must be provided to avoid lesson fees being payable. Lessons cancelled within 24 hours or lesson absences without notice will be payable. Lesson reminders are sent at least 36 hours before the lesson to assist you in planning. Do not reply to the automated reminder emails. If you have difficulty in using the system, please call for assistance. A password reset system is available if you don't remember your password.
3. Lessons cancelled with at least 24 hours notice will result in a "Make-up Credit" being issued. Parents/students can log onto the portal to search for a suitable day/time for the make-up lesson, which can be taken at any time in the future. A make-up credit still available at the end of a term will be carried over to the next term.
4. All lessons must be paid in advance. Due dates are shown on ALL invoices, regardless of whether you pay per term or weekly. If paying per term, please ensure payment is made in full by the due date. If paying weekly, lesson fees MUST be paid ONE WEEK IN ADVANCE.
5. If lesson fees are unpaid in advance, your lessons may be temporarily suspended.
6. If a student is absent for 2 weeks in a row without notification, their place may be forfeited and made available to new students.
7. Normal lessons are not held on school term break or on public holidays. However, "catch up" lessons or additional lessons/music programs may be available at our Clyde North studios. Availability details will be communicated before each term break. If in doubt, log on to the portal to check lesson availability.
6. Lessons ARE held on school curriculum days. Some students attend classes from other schools and our Clyde North studios run independently of local schools. Therefore we run classes as per normal on curriculum days. If in doubt, log on to the portal to check lesson times.
8. The student/parent/guardian will notify uLearn Music of any change of address and/or phone number. Please supply an emergency contact phone number.
9. Tuition books may need to be purchased to assist in learning. Please check the requirements with your teacher. These can be ordered via the uLearn Music Shop. Tuition books are not included in your lesson fees but may be invoiced as a separate item.
10. Students are not required to bring their own instruments to lessons (Except violin and flute). All students are required to have an instrument at home to practise with.
11. Lesson fees are listed on the uLearn website. Please note that lesson fees are listed per student. Standard lesson times are 30 minutes.
12. If there are unpaid lesson fees, we reserve the right to process these fees using your credit card stored on the portal.