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Miss Chelsea's

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Terms & Conditions

TERMS AND CONDITIONS

The following terminology applies to these Terms and Conditions and any or all Agreements: "Client", “You” and “Your” refers to You, the person(s), or parent(s) or legal guardian(s) of any person(s), Enrolling at Miss Chelsea’s and accepting the Business’s terms and conditions. "The Business", “Ourselves”, “We” and "Us", refers to Miss Chelsea’s. “Party”, “Parties”, or “Us”, refers to both the Client and Ourselves, or either the Client or Ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. “Enrolment” refers to the agreement made upon submission of the Enrolment form to attend and make payment for dance classes at Miss Chelsea’s and is subject to these terms and conditions. “Dance Studio” or “Studio” refers to any location in which Miss Chelsea’s conducts lessons, performances or activities.

1. General
Any and all attendance at Miss Chelsea’s implies agreement to these terms and conditions, which may be updated from time to time by Us at which point previous versions are superseded and will no longer apply. These terms and conditions are available at any time by request, and are provided upon Enrolment as Well as with any updates made to them.

2. Privacy Statement

2.1.
We are committed to protecting Your privacy. Enrolment at Miss Chelsea’s is subject to, and implies agreement to, Our privacy policy, available on Our Website.

2.2.
By agreeing to these terms and conditions, You grant permission for Miss Chelsea’s to use photographs and or films of You, or Your child(ren) if they are under 18 years of age, without restriction of any communication medium, in both present and future use. These images may be used in, but not limited to, promotion of the Business through visual media, Our Website, social media, and printed promotional material. This consent remains valid until withdrawn in writing to Miss Chelsea’s. No image of You or Your child(ren) will be identified. If You wish to withhold Your consent to this use of images, please do so in writing.

3. Trial Offers
Attending a trial does not obligate You to proceed to Enrolment, nor does it obligate Us to accept Your Enrolment.

3.1. “Cherubs” and “Mummy & Me”
3.1.1.
The Trial Offer is three (3) consecutive Weeks attending the same class day, time, and venue, and does not constitute Enrolment at Miss Chelsea’s.
3.1.2.
Commencement of the Trial offer is deemed to be from the first attended class.
3.1.3.
Missed classes may be made up during the trial period, to a total of three (3) attended classes, and are subject to the same rules as outlined in clause 4.4. No extension of the trial period will be granted.
3.1.4.
Any classes not attended, or made up at another time during the trial period, are forfeited and will not be refunded or credited to Your account.
3.1.5.
Payment for Your Trial Offer must be received by Us prior to Your first class and Your child will be prohibited from attending until payment is received by Us.

3.2. “Tots”, “Kiddies”, and “Next Steps”
3.2.1.
The Trial Offer is the chance to attend one (1) class before proceeding to Enrolment.
3.2.2.
Should You proceed to Enrolment Your Trial Class will be included in Your invoice.
3.2.3.
Not proceeding to Enrolment will result in no charge to You.

4. Enrolment

4.1. Definition
4.1.1.
Enrolment refers to the participation in a class at the same time, day, and venue for the duration of the term.
4.1.2.
Enrolment in multiple classes is permitted.

4.2. Duration of Enrolment
4.2.1.
Enrolment commences upon receipt of the first invoice from Miss Chelsea’s in a calendar year (excluding Trial Offer invoices outlined in Section 3). Enrolment automatically rolls from one term to the next and You will be invoiced as such until you cancel your Enrolment with Us.

4.3. Cancelling Your Enrolment
4.3.1.
You may cancel Your Enrolment at any time, subject to these terms and conditions.
4.3.2.
Your cancellation liabilities and entitlements are listed below:

BEFORE TERM COMMENCES
Your liability: None.
Your entitlemtn: Any paid amounts refunded in full minus any fees incurred by Us to receive Your payment (e.g. PayPal).

BEFORE COMMENCEMENT OF THE FOURTH (4th) WEEK OF TERM
Your liability: Full price for any and all classes attended, with any discounts originally applied removed.
Your entitlement: Refund of the difference between amount paid by You and the full price (without any discounts) for the classes already attended, minus any fees incurred by Us to receive Your payment (e.g. PayPal).

AFTER THE COMMENCEMENT OF THE (4th) WEEK OF TERM
Your liability: Your original invoiced amount.
Your entitlement: None.


4.4. Missed Classes
4.4.1.
There are no rebates, credits, or refunds applied for classes missed by You.
4.4.2.
Make-up classes may be arranged within the same term as the missed class, and are forfeited at the conclusion of the term.
4.4.3.
There is no guarantee that other classes will have spots available, or be at a convenient time or place.
4.4.4.
Some classes may not be used as make-up classes (e.g. watching Week, presentation day, etc) and this will be at Our sole discretion.
4.4.5.
Classes cancelled by Us will be credited back to Your account with Us and applied to future invoices.

5. Invoices and payment

5.1. Invoices
5.1.1.
Invoices for Enrolment are generated before the commencement of each term, or as soon as possible after You have completed a Trial Offer and indicated You wish to proceed to Enrolment – whichever is later.
5.1.2.
A class-holding deposit may be required by Us to hold your place in Your preferred class. If so, this will be clearly communicated on your Invoice.
5.1.3.
Your balance is to be paid in full prior to the first class covered by the invoice, and due dates will be noted clearly on Your invoice.
5.1.4.
If fees remain outstanding after the due date, We reserve the right to remove any and all discounts applied, and charge late fees of 10% of Your total outstanding amount on the day Your invoice becomes overdue, and then each subsequent Week until such time that it is paid.
5.1.5.
If Your invoice remains outstanding beyond 21 days after the due date, Your child will be prohibited from taking part in any further classes until such time that the outstanding invoice has been paid. During this time, late fees will continue to be applied as per clause 5.1.3.
5.1.6.
We reserve the right to undertake legal action to recover outstanding invoices without further notice to You.

5.2. Discounts
All discounts are applied at Our sole discretion and are forfeited by You upon cancellation of Enrolment, or overdue invoices.

5.2.1. Family Discount
5.2.1.1.
Family discounts apply to families with more than one student Enrolled at Miss Chelsea’s.
5.2.1.2.
Children must be part of the same immediate family (i.e. live with the same parent/guardian).
5.2.1.3.
The discount is 5% for each additional student up to a maximum of three (3) students, and therefore 15%.

5.2.2. Refer a Friend Discount
5.2.2.1.
The referrer must be a current customer of Miss Chelsea’s
5.2.2.2.
The discount is a credit of the amount equal to the cost of one (1) class and is applied to:
(a) the new customer’s first invoice with Miss Chelsea’s
(b) the referring customer’s account to be used on any subsequent invoices
5.2.2.3.
For the referring customer to receive the credit, the following must be satisfied:
(a) The referred customer must state at the time of Enrolment the name of the person who referred them; and
(b) The referred customer must pay their invoice and have attended at least four (4) classes at Miss Chelsea’s.
5.2.2.4.
A referral means the referral of a customer. A customer (both referring and referred) may have multiple students but a referral will only attract one (1) free class for each the referring and referred customers. In each case, the value of the customer’s lowest price class will be credited.
5.2.2.5.
A maximum of five (5) referrals per term will receive this discount and each referral is subject to these terms and conditions.
5.2.2.6.
This discount can not be used in conjunction with any other offer except the family discount.

5.2.3. Multi-Term Discount
5.2.3.1.
Multi-term discounts apply when You pay for more than one term at a time.
5.2.3.2.
The maximum terms available to purchase is the amount of terms remaining in the calendar year.
5.2.3.3.
Multi-term discount rates are listed (Number of Terms Purchased / Discounts)
Two (2) / 2.5%
Three (3) / 5%
Four (4) / 10%

5.2.3.4.
Term lengths will be calculated on the actual length of terms when known, or an average of 10-weeks if not known at the time of purchase. If total amount of classes purchased is more than the amount of classes able to be provided, You will receive a credit for the difference to be applied to future invoices.

5.3. Payment Plans
5.3.1.
At Our sole discretion, we may offer You a payment plan for your invoice.
5.3.2.
Payment plans are available for invoices that cover 5 or more weeks of a term only.
5.3.3.
Payment plan terms are outlined below (Time Point / Amount Due):
Day before first week of term OR day before first class covered by the invoice if joining mid-term only / 50% of total invoiced amount
Mid-point of the duration covered by the invoice
(e.g. week 5 of a 10-week term, or week 7 of a 10-week term if You commenced at week 3) / 25% of total invoiced amount
Day before the final class covered by invoice / 25% of total invoiced amount

5.3.4.
Payment plans do not limit your entitlement to aforementioned discounts.
5.3.5.
Payment plans are subject to the same rules regarding late payment with the due dates being the dates listed in table 3.

6. Disclaimers and Liability

6.1.
Dance classes can involve risk of personal injury. While We take all reasonable care in the conduct of Our classes, We take no responsibility for injury or loss caused during Our classes, or whilst participants are at, or near the studio.

6.2.
It is extremely important You arrive punctually to ensure You and/or Your child are present for the warm-up at the commencement of each class. An adequate warm-up is essential for injury prevention and as such is built into the programs provided by Us. If You do not arrive in time for the warm-up component, We reserve the right to prevent You from taking part in the class and You will not be entitled to any refund, rebate, or credit for that class.

6.3.
You shall assume all risk involved, including but not limited to, all loss, stolen property, cost, claim, injury, damage, or liability sustained whilst participating. You are responsible for ensuring that You and Your child are physically and mentally fit for the class and during the class You must, at all times, take care of Your child’s and Your own personal safety, as Well as the safety of Your belongings.

6.4.
You must be present at the studio for the duration of Your class. We do not accept any responsibility for any supervision of Your child beyond providing the dance classes subject to these terms and conditions.

6.5.
It is Your responsibility to disclose any medical conditions experienced by You or Your child to Us, and to ensure that You are prepared with both medication and a care plan in the event that any medical issues may arise.

6.6.
In the event of an injury or medical emergency, Miss Chelsea’s teachers will provide first-aid wholly within the scope of their training and qualification and, where We see fit, call an ambulance to provide emergency care. You are completely, without limitation, liable for any costs associated with the medical care provided and as such it is Your responsibility to ensure You have adequate cover for such an event.

Privacy Policy

Privacy Policy

Miss Chelsea’s is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.​

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au


What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include but is not limited to: names, addresses, email addresses, phone and facsimile numbers, date of birth, financial information (such as credit card or bank account details), health information (such as previous injuries, or medical conditions), or photographic and audio images and/or audio or visual recordings .

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.misschelseasdance.com, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


Sensitive Information​

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.


Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Although our website may contain links to and from external websites, those websites are not subject to our privacy standards, policies, or procedures. We recommend you may your own enquiries as to the Privacy Policies of these third parties as we are in no way responsible for the privacy practices of these third parties.

This Privacy Policy applies only to the information we collect.


Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.


Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. While we take every care in the protection of your Personal Information, transmission of information via the internet is not completely secure and we cannot guarantee the security of your Personal Information transmitted to our website. As such, any transmission is entirely at your own risk.​

We will advise you at the first reasonable opportunity upon discovering, or being advised of, a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.


Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Miss Chelsea’s will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information

​It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


Cookies and IP Addresses

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to identify you as a return user, and enhance your experience and use of our website. Most internet browsers are initially set to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our website, but you may be limited in the use of some of the features and this may affect the functionality of our website.

​We use cookies to help us improve our service to you when you access our website and to ensure that our website remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our websites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.


Policy Updates

This Policy may change from time to time and is available on our website.


Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Miss Chelsea's ABN 66 468 385 575
info@misschelseasdance.com
0438 422 110​

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