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Terms & Conditions
TERMS AND CONDITIONS
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person(s), or parent(s) or legal guardian(s) of any person(s), enrolling at Miss Chelsea’s and accepting the Business’s terms and conditions. "The Business", “Ourselves”, “We” and "Us", refers to Miss Chelsea’s. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. “Enrolment” refers to the agreement made upon submission of the enrolment form to attend and make payment for dance classes at Miss Chelsea’s and is subject to these terms and conditions. “Dance Studio” or “Studio” refers to any location in which Miss Chelsea’s conducts lessons, performances or activities.
1. Privacy Statement and Confidentiality
1.1 We are committed to protecting Your privacy. Authorised employees or contractors within the Business, on a need to know basis only, use any
information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Client records are regarded as confidential and therefore will not be divulged to any third party unless legally required to do so to the appropriate authorities.
1.2 We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Business will only be in connection with the provision of agreed services and products.
1.3 You grant permission for Miss Chelsea’s to use photographs and or films of me, or my child(ren) if they are under 18 years of age, without restriction of any communication medium, in both present and future use. These images may be used in, but not limited to, promotion of the Business through visual media, the website, social media, and printed promotional material. This consent remains valid until withdrawn in writing to Miss Chelsea’s. If you wish to withhold your consent to this use of images, please do so in writing.
2. Fees and Payment
2.1 Enrolment
2.1.1 Enrolment commences upon receipt of the first invoice from Miss Chelsea’s in a calendar year and continues until the final class, or activity of that calendar year. Enrolment automatically rolls over from one term to the next term and you will be invoiced as such. To cancel your enrolment, ensure you contact the office or your teacher.
2.2 Invoices, Due Dates, and Late Fees
2.2.1 Fees are invoiced before the commencement of each term or as soon as possible after receipt of a completed enrolment form – whichever is later.
2.2.2 Fees are to be paid in full prior to your first class covered by the invoice, or within seven days of a mid-term enrolment, whichever is later. In
either case, the due date will be on your invoice.
2.2.3 If Your fees remain outstanding after the due date, you will be charged late fees of 10% of your total outstanding account at this point, and then additionally at the commencement of each week until your account is settled.
2.2.4 If Your fees remain outstanding at the conclusion of the third week of term; your child will be asked to sit out until your account is settled. During this time, late fees will continue to be applied as per clause 2.2.3.
2.2.5 If Your fees continue to remain outstanding, your account will be forwarded to our debt collection agency for further action. Agency collection costs will also be added to your account.
2.2.6 Fees for Mummy & Me and Cherubs trial enrolments are due before commencement of the trial. Students will not be permitted to commence a trial package while an invoice is outstanding.
2.3 Cancelling Your enrolment
2.3.1 If you wish to cancel your enrolment at Miss Chelsea’s before the commencement of the fourth week of term (or the first term covered by a multi-term invoice), all classes attended will be invoiced at the full class rate (i.e. minus any family discounts applicable). Any payments made by you will be refunded, minus the fees for classes your child attended, and minus the insurance surcharge. If you wish to cancel your enrolment after the commencement of the fourth week of term, you will be invoiced, and liable for, the entire term length for all classes listed on your enrolment form.
2.4 Missed Classes
2.4.1 There are no rebates for missed classes. Make up classes may be arranged in consultation with Us but are only offered if notification is
received of your absence prior to the class commencing. This is not a guarantee by Us that a make-up class will be both available, or at a convenient time and location for You. Some classes may not be utilised as make-up classes (e.g. presentation day, watching week, etc.) and this will be at Our discretion.
2.4.2 Classed cancelled by Miss Chelsea’s will be credited back to your account and can be applied to future invoices.
2.5 Payment
2.5.1 Fees are payable via cash, credit card through PayPal, or electronic fund transfer. Refer to the invoice for payment options and instructions.
2.6 Discounts
2.6.1 Family discounts only apply to families with more than one student enrolled at Miss Chelsea’s and is 10% off class fees for each subsequent student enrolled.
2.6.1.1 The student with the highest total class fees will be charged the full amount, while the discount will be applied to the total fees for all additional students.
2.6.1.2 Children must be part of the same immediate family.
2.6.2 Multi-term discounts apply when paying for more than one term’s enrolment, and are 2.5%, 5%, 10% off the class fees for purchasing two, three and four terms respectively. This discount cannot be used in conjunction with any other offer.
2.6.3 All discounts will be applied at Our discretion and decisions are final.
3. Injuries and Medical Emergencies
3.1 It is extremely important You arrive punctually to ensure You and Your child are present for the warm-up at the commencement of each class. An adequate warm-up is essential for injury prevention and as such is built into the program provided by Miss Chelsea’s.
3.2 Dance classes can involve risk of personal injury. While We take all reasonable care in the conduct of our classes, we take no responsibility for injury or loss caused during or whilst participants at, or near the studio. You shall assume all risk involved, including but not limited to, all loss, stolen property, cost, claim, injury, damage, or liability sustained whilst participating. You are responsible for ensuring that you and your child are physically and mentally fit for the class and during the class you must, at all times, take care of your child’s and your own personal safety.
3.3 It is Your responsibility to disclose any medical conditions experienced by You or Your child to Us, and to ensure that you are prepared with both medication and a care plan in the event that any medical issues may arise.
3.4 In the event of an injury or medical emergency, Miss Chelsea’s teachers will provide first-aid wholly within the scope of their training and qualification and, where We see fit, call an ambulance to provide emergency care. You are completely, without limitation, liable for any costs associated with the medical care provided and as such it is your responsibility to ensure you have adequate cover for such an event.
Parent Release Form for Photography and Videography
I give permission for Miss Chelsea’s to use video footage and / or photographs of my child/ren. This usage may include (but is not exclusive to) displaying publicly, distributing, or publishing, photographs, and/or video of my child for use in materials that include, but may not be limited to:
- printed materials (e.g. - brochures and newsletters)
- online and offline advertising and promotion
- videos and digital images such for use on Social Media.
By accepting the Terms and Conditions upon registering online, I acknowledge that I am giving unrestricted permission for my child’s image to be used in print, video, and digital media. I agree that these images may be used by Miss Chelsea’s for a variety of purposes and that these images may be used without further notification. I do understand that any identifying information including surname and location will not be used in conjunction with any video or digital images. We understand that this is not for everyone and request in writing if you you’d like us refrain using photos of your child/ren.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person(s), or parent(s) or legal guardian(s) of any person(s), enrolling at Miss Chelsea’s and accepting the Business’s terms and conditions. "The Business", “Ourselves”, “We” and "Us", refers to Miss Chelsea’s. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. “Enrolment” refers to the agreement made upon submission of the enrolment form to attend and make payment for dance classes at Miss Chelsea’s and is subject to these terms and conditions. “Dance Studio” or “Studio” refers to any location in which Miss Chelsea’s conducts lessons, performances or activities.
1. Privacy Statement and Confidentiality
1.1 We are committed to protecting Your privacy. Authorised employees or contractors within the Business, on a need to know basis only, use any
information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Client records are regarded as confidential and therefore will not be divulged to any third party unless legally required to do so to the appropriate authorities.
1.2 We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Business will only be in connection with the provision of agreed services and products.
1.3 You grant permission for Miss Chelsea’s to use photographs and or films of me, or my child(ren) if they are under 18 years of age, without restriction of any communication medium, in both present and future use. These images may be used in, but not limited to, promotion of the Business through visual media, the website, social media, and printed promotional material. This consent remains valid until withdrawn in writing to Miss Chelsea’s. If you wish to withhold your consent to this use of images, please do so in writing.
2. Fees and Payment
2.1 Enrolment
2.1.1 Enrolment commences upon receipt of the first invoice from Miss Chelsea’s in a calendar year and continues until the final class, or activity of that calendar year. Enrolment automatically rolls over from one term to the next term and you will be invoiced as such. To cancel your enrolment, ensure you contact the office or your teacher.
2.2 Invoices, Due Dates, and Late Fees
2.2.1 Fees are invoiced before the commencement of each term or as soon as possible after receipt of a completed enrolment form – whichever is later.
2.2.2 Fees are to be paid in full prior to your first class covered by the invoice, or within seven days of a mid-term enrolment, whichever is later. In
either case, the due date will be on your invoice.
2.2.3 If Your fees remain outstanding after the due date, you will be charged late fees of 10% of your total outstanding account at this point, and then additionally at the commencement of each week until your account is settled.
2.2.4 If Your fees remain outstanding at the conclusion of the third week of term; your child will be asked to sit out until your account is settled. During this time, late fees will continue to be applied as per clause 2.2.3.
2.2.5 If Your fees continue to remain outstanding, your account will be forwarded to our debt collection agency for further action. Agency collection costs will also be added to your account.
2.2.6 Fees for Mummy & Me and Cherubs trial enrolments are due before commencement of the trial. Students will not be permitted to commence a trial package while an invoice is outstanding.
2.3 Cancelling Your enrolment
2.3.1 If you wish to cancel your enrolment at Miss Chelsea’s before the commencement of the fourth week of term (or the first term covered by a multi-term invoice), all classes attended will be invoiced at the full class rate (i.e. minus any family discounts applicable). Any payments made by you will be refunded, minus the fees for classes your child attended, and minus the insurance surcharge. If you wish to cancel your enrolment after the commencement of the fourth week of term, you will be invoiced, and liable for, the entire term length for all classes listed on your enrolment form.
2.4 Missed Classes
2.4.1 There are no rebates for missed classes. Make up classes may be arranged in consultation with Us but are only offered if notification is
received of your absence prior to the class commencing. This is not a guarantee by Us that a make-up class will be both available, or at a convenient time and location for You. Some classes may not be utilised as make-up classes (e.g. presentation day, watching week, etc.) and this will be at Our discretion.
2.4.2 Classed cancelled by Miss Chelsea’s will be credited back to your account and can be applied to future invoices.
2.5 Payment
2.5.1 Fees are payable via cash, credit card through PayPal, or electronic fund transfer. Refer to the invoice for payment options and instructions.
2.6 Discounts
2.6.1 Family discounts only apply to families with more than one student enrolled at Miss Chelsea’s and is 10% off class fees for each subsequent student enrolled.
2.6.1.1 The student with the highest total class fees will be charged the full amount, while the discount will be applied to the total fees for all additional students.
2.6.1.2 Children must be part of the same immediate family.
2.6.2 Multi-term discounts apply when paying for more than one term’s enrolment, and are 2.5%, 5%, 10% off the class fees for purchasing two, three and four terms respectively. This discount cannot be used in conjunction with any other offer.
2.6.3 All discounts will be applied at Our discretion and decisions are final.
3. Injuries and Medical Emergencies
3.1 It is extremely important You arrive punctually to ensure You and Your child are present for the warm-up at the commencement of each class. An adequate warm-up is essential for injury prevention and as such is built into the program provided by Miss Chelsea’s.
3.2 Dance classes can involve risk of personal injury. While We take all reasonable care in the conduct of our classes, we take no responsibility for injury or loss caused during or whilst participants at, or near the studio. You shall assume all risk involved, including but not limited to, all loss, stolen property, cost, claim, injury, damage, or liability sustained whilst participating. You are responsible for ensuring that you and your child are physically and mentally fit for the class and during the class you must, at all times, take care of your child’s and your own personal safety.
3.3 It is Your responsibility to disclose any medical conditions experienced by You or Your child to Us, and to ensure that you are prepared with both medication and a care plan in the event that any medical issues may arise.
3.4 In the event of an injury or medical emergency, Miss Chelsea’s teachers will provide first-aid wholly within the scope of their training and qualification and, where We see fit, call an ambulance to provide emergency care. You are completely, without limitation, liable for any costs associated with the medical care provided and as such it is your responsibility to ensure you have adequate cover for such an event.
Parent Release Form for Photography and Videography
I give permission for Miss Chelsea’s to use video footage and / or photographs of my child/ren. This usage may include (but is not exclusive to) displaying publicly, distributing, or publishing, photographs, and/or video of my child for use in materials that include, but may not be limited to:
- printed materials (e.g. - brochures and newsletters)
- online and offline advertising and promotion
- videos and digital images such for use on Social Media.
By accepting the Terms and Conditions upon registering online, I acknowledge that I am giving unrestricted permission for my child’s image to be used in print, video, and digital media. I agree that these images may be used by Miss Chelsea’s for a variety of purposes and that these images may be used without further notification. I do understand that any identifying information including surname and location will not be used in conjunction with any video or digital images. We understand that this is not for everyone and request in writing if you you’d like us refrain using photos of your child/ren.
Privacy Policy
Privacy Policy
Miss Chelsea’s is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include but is not limited to: names, addresses, email addresses, phone and facsimile numbers, date of birth, financial information (such as credit card or bank account details), health information (such as previous injuries, or medical conditions), or photographic and audio images and/or audio or visual recordings .
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.misschelseasdance.com, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Although our website may contain links to and from external websites, those websites are not subject to our privacy standards, policies, or procedures. We recommend you may your own enquiries as to the Privacy Policies of these third parties as we are in no way responsible for the privacy practices of these third parties.
This Privacy Policy applies only to the information we collect.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. While we take every care in the protection of your Personal Information, transmission of information via the internet is not completely secure and we cannot guarantee the security of your Personal Information transmitted to our website. As such, any transmission is entirely at your own risk.
We will advise you at the first reasonable opportunity upon discovering, or being advised of, a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Miss Chelsea’s will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies and IP Addresses
A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to identify you as a return user, and enhance your experience and use of our website. Most internet browsers are initially set to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our website, but you may be limited in the use of some of the features and this may affect the functionality of our website.
We use cookies to help us improve our service to you when you access our website and to ensure that our website remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our websites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Miss Chelsea's ABN 68 57982 4602
info@misschelseasdance.com
0448 034 902
Miss Chelsea’s is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include but is not limited to: names, addresses, email addresses, phone and facsimile numbers, date of birth, financial information (such as credit card or bank account details), health information (such as previous injuries, or medical conditions), or photographic and audio images and/or audio or visual recordings .
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.misschelseasdance.com, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Although our website may contain links to and from external websites, those websites are not subject to our privacy standards, policies, or procedures. We recommend you may your own enquiries as to the Privacy Policies of these third parties as we are in no way responsible for the privacy practices of these third parties.
This Privacy Policy applies only to the information we collect.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. While we take every care in the protection of your Personal Information, transmission of information via the internet is not completely secure and we cannot guarantee the security of your Personal Information transmitted to our website. As such, any transmission is entirely at your own risk.
We will advise you at the first reasonable opportunity upon discovering, or being advised of, a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Miss Chelsea’s will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Cookies and IP Addresses
A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to identify you as a return user, and enhance your experience and use of our website. Most internet browsers are initially set to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our website, but you may be limited in the use of some of the features and this may affect the functionality of our website.
We use cookies to help us improve our service to you when you access our website and to ensure that our website remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our websites, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Personal Information for credit fraud protection and risk reduction.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Miss Chelsea's ABN 68 57982 4602
info@misschelseasdance.com
0448 034 902
Email Options
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