Welcome! Thank you for entrusting your child’s swimming journey to us. We strive to provide the best learning environment with purpose-built facilities, small classes, highly qualified staff and excellent lesson content. These membership terms (Terms) help us maintain our high standards for the benefit of all customers. By enrolling your child, you agree to these Terms.
1. About us
‘Born2Swim’ is the trading name of Swim Perth Pty Ltd ACN 609 618 966.
2. Enrolment
As a private facility, every child must be a member to have lessons. Memberships are not transferable.
We cannot hold places without payment. Bookings are only secured once the applicable fees have been paid (see clause 6. Fees). Lessons start the week that you enrol.
Enrolment is ongoing until you complete a cancellation form.
3. Class timings
Your child will attend on the same day and time each week
Classes are 30 minutes, once per week.
We do not swim to terms. Lessons are continuous except for a 2-week break over Christmas. We do not open on public holidays so lessons falling on these days will be credited against your next invoice.
Classes sizes vary between 3 -5 for independent swimmers, and 6 for parent & child groups. If a group lesson has only one (1) or two (2) students in it, we reserve the right to consolidate that class. At least one week’s notice will be provided and we will do our very best to find a suitable alternative class.
We believe that children benefit from the same teacher each week, but we cannot guarantee teacher preference and teachers may change due to sickness/holiday/resignation etc. outside our control.
4. Make Up Lessons
Please refer to full make-up lesson policy attached. The make-up lesson policy forms part of these Terms.
5. Progression
Progress through the swim levels is continuous, your child will be moved up as soon as their teacher determines they are ready (the only exception is a minimum age for some classes).
We encourage parents to:
• watch their child’s class;
• actively encourage their child;
• ask the teacher for feedback regularly; and
• support the teacher in the event of behavioural issues.
6. Fees
A once-off membership fee of $35.00 per child is payable upon joining, which includes a welcome pack of goggles & swim hat, or a reusable fabric swim nappy. We offer a family discount for second/subsequent children.
Group Lessons: $19.75 /lesson Private Lessons: $ 50 /lesson Children attending 2 classes per week receive 10% discount. Third and subsequent siblings also receive 10% discount.
We cannot keep class prices low unless we have paying customers in all classes.
For example, if you go on holiday and wish to stop paying for lessons (instead of using the 2 make up classes) your child’s place will be offered to another child.
Lesson prices may increase slightly once per year due to increases in the award rates payable to our teachers, and increased overheads. We will notify you.
7. Payment Options
Fees are payable in advance as a 12-week block or monthly by Direct Debit.
A. DIRECT DEBIT VIA EZIDEBIT
You must complete & sign an Ezidebit form upon enrolment. Payments are monthly, in advance, on the 1st business day of the month.
The amount = $19.75 x the number of lessons in the month (ie 4 or 5 weeks).
If you enrol part way through a month the first month’s fees are payable upfront with the membership fee, then your direct debit will start on the 1st of the following month.
To cancel, please complete a cancellation form 2 weeks before the end of the month. If we do not receive the form in time to cancel the payment instruction, the following month may be charged.
Ezidebit is an external third-party payment platform. Upon completion of your Direct Debit form, we input the details into our secure Ezidebit portal. Ezidebit facilitate the deduction from your bank/card each month, then pay it to us.
Please note any additional fees that are indicated on the Ezidebit form, including a one-off set up fee and fees charged by Ezidebit for declined debits (we have no control over fees charged by Ezidebit). Failed Direct Debit payments must be paid for prior to the next scheduled lesson.
We are charged $.99 by Ezidebit every time a direct debit fails. We reserve the right to add this to your next invoice to avoid increasing our costs. We reserve the right to require upfront payment if your direct debit repeatedly fails.
B. 12-WEEK UPFRONT PAYMENT
Block payments are due before lessons commence for a continuous 12-week block. Payments are accepted by cash, card, or bank transfer. Part payments are not accepted.
Shortly before the end of your block, we will send you an invoice for the next block, unless you provide us with a cancellation form.
Class places cannot be held after the expiration of a 12-week block without full payment of the invoice for the next block of lessons.
8. Cancellations
All cancellations require 2 weeks’ written notice on a cancellation form. Fees already paid are not refundable except in the case of serious illness/injury, supported by a Doctor’s certificate.
Direct Debit payment cancellations require 2 weeks’ notice prior to the scheduled Direct Debit date. 12 Week Pre-Payment cancellations require 2 weeks’ notice prior to the end of the 12-week block.
If you are absent for 2 consecutive weeks and we have not heard from you, we reserve the right to remove your child from the class and offer the place to another child.
We reserve the right to cancel your membership if you do not adhere to these terms or if you/your children act in a way that is unsafe around the water.
9. Swim Attire
Swim attire must be worn in the pool, not regular clothes. Bathing suits, bikinis, board shorts and rashies are acceptable. Swim attire must not be removed on pool deck at any time.
Any child who wears nappies must wear a reusable swim nappy for hygiene reasons because faecal incidents can result in pool closure. They can wear the nappy alone, or may wear bathers on top if you prefer.
Although the pool is always heated, and the facility is heated in cooler weather, we recommend that young children bring dressing gowns to keep warm after lessons.
Swimming caps are provided to all independent swimmers. These are recommended but not mandatory, because we realise some children find them uncomfortable.
For parent & child classes, we recommend parents/carers wear a rashie for children to grasp onto. This helps their independence through reaching for/holding the shirt.
10. Your responsibilities
Please help us to provide the best learning environment for your child by following these rules:
• Arrive on time
• Notify us of absences and sickness
• Respect the instructions of our staff, their objective is to keep
your child safe
• Always supervise your children, including in the play area and
showers.
• No food in wet areas (pool deck and change rooms). It’s not
fun for us to clear up soggy crackers!
• Tell us if your child has a toilet accident, or spills food/drink
so that we can act quickly.
• Keep your child out of lessons for the specified Health
Department exclusion period of two (2) weeks after an incidence of diarrhoea or vomiting or other communicable illness
• Be courteous of other parents and children
You must pay your fees on time and update us if your contact details change.
Your child’s fitness to attend swimming lessons is your responsibility. You must inform us if your child has any pre-existing injuries or health issues that may affect their safety in the water, or their ability to learn in a group environment.
All our teachers are trained first aiders. Unless you notify us otherwise, you are deemed to consent to us providing you/your child with first aid if necessary.
This includes calling an ambulance at your expense if you/your child have a medical emergency whilst on our premises.
You indemnify and hold us harmless against any costs, loss, damage or injury in or around the premises. You accept that as we are an aquatic facility, you must take care in wet areas (pool deck, showers etc).
You accept that your belongings are your responsibility, and that you park at your own risk in your car park. We cannot control the actions of other customers.
11. Photo/Video Policy
To be read in conjunction with our privacy policy.
You are welcome to take photos of your own child, but you must avoid capturing photos/videos of other children/parents unless you have their clear consent.
You must stop using your camera, and/or delete any photos or footage of other children if reasonably requested by us.
We occasionally take photos and videos to use for social media and marketing purposes. We will ask your permission before taking any photos/videos if practical. However, if you do not want to have photos or videos taken of you or your child, please inform us on your enrolment form.
Please be aware that we use CCTV at the facility for the safety of all customers.
We reserve the right to amend these Terms from time to time. Also applicable are: our privacy policy (available on our website) and the Ezidebit terms for those customers who choose Direct Debit.
Please ask us if you have any questions. (version 1: December 2019)