Welcome! Thank you for entrusting your child’s swimming journey to us. We strive to provide the best learning environment with purpose-built facilities, small classes, highly qualified staff and excellent lesson content. These membership terms (Terms) help us maintain our high standards for the benefit of all customers. By enrolling your child, you agree to these Terms.
1. About us
‘Born2Swim’ is the trading name of Swim Perth Pty Ltd ACN 609 618 966.
2. Enrolment
As a private facility, every child must be a member to have lessons. Memberships are not transferable.
We cannot hold places without payment. Bookings are only secured once the applicable fees have been paid (see clause 6. Fees). Lessons start the week that you enrol.
Enrolment is ongoing until you complete a cancellation form.
3. Class timings
Your child will attend on the same day and time each week
Classes are 30 minutes, once per week.
We do not swim to terms. Lessons are continuous except for a 2-week break over Christmas. We do not open on public holidays so lessons falling on these days will be credited against your next invoice.
Classes sizes vary between 3 -5 for independent swimmers, and 6 for parent & child groups. If a group lesson has only one (1) or two (2) students in it, we reserve the right to consolidate that class. At least one week’s notice will be provided and we will do our very best to find a suitable alternative class.
We believe that children benefit from the same teacher each week, but we cannot guarantee teacher preference and teachers may change due to sickness/holiday/resignation etc. outside our control.
4. Make Up Lessons
Please refer to full make-up lesson policy attached. The make-up lesson policy forms part of these Terms.
5. Progression
Progress through the swim levels is continuous, your child will be moved up as soon as their teacher determines they are ready (the only exception is a minimum age for some classes).
We encourage parents to:
• watch their child’s class;
• actively encourage their child;
• ask the teacher for feedback regularly; and
• support the teacher in the event of behavioural issues.
6. Fees
A once-off membership fee of $35.00 per child is payable upon joining, which includes a welcome pack of goggles & swim hat, or a reusable fabric swim nappy. We offer a family discount for second/subsequent children.
Group Lessons: $19.75 /lesson Private Lessons: $ 50 /lesson Children attending 2 classes per week receive 10% discount. Third and subsequent siblings also receive 10% discount.
We cannot keep class prices low unless we have paying customers in all classes.
For example, if you go on holiday and wish to stop paying for lessons (instead of using the 2 make up classes) your child’s place will be offered to another child.
Lesson prices may increase slightly once per year due to increases in the award rates payable to our teachers, and increased overheads. We will notify you.
7. Payment Options
Fees are payable in advance as a 12-week block or monthly by Direct Debit.
A. DIRECT DEBIT VIA EZIDEBIT
You must complete & sign an Ezidebit form upon enrolment. Payments are monthly, in advance, on the 1st business day of the month.
The amount = $19.75 x the number of lessons in the month (ie 4 or 5 weeks).
If you enrol part way through a month the first month’s fees are payable upfront with the membership fee, then your direct debit will start on the 1st of the following month.
To cancel, please complete a cancellation form 2 weeks before the end of the month. If we do not receive the form in time to cancel the payment instruction, the following month may be charged.
Ezidebit is an external third-party payment platform. Upon completion of your Direct Debit form, we input the details into our secure Ezidebit portal. Ezidebit facilitate the deduction from your bank/card each month, then pay it to us.
Please note any additional fees that are indicated on the Ezidebit form, including a one-off set up fee and fees charged by Ezidebit for declined debits (we have no control over fees charged by Ezidebit). Failed Direct Debit payments must be paid for prior to the next scheduled lesson.
We are charged $.99 by Ezidebit every time a direct debit fails. We reserve the right to add this to your next invoice to avoid increasing our costs. We reserve the right to require upfront payment if your direct debit repeatedly fails.
B. 12-WEEK UPFRONT PAYMENT
Block payments are due before lessons commence for a continuous 12-week block. Payments are accepted by cash, card, or bank transfer. Part payments are not accepted.
Shortly before the end of your block, we will send you an invoice for the next block, unless you provide us with a cancellation form.
Class places cannot be held after the expiration of a 12-week block without full payment of the invoice for the next block of lessons.
8. Cancellations
All cancellations require 2 weeks’ written notice on a cancellation form. Fees already paid are not refundable except in the case of serious illness/injury, supported by a Doctor’s certificate.
Direct Debit payment cancellations require 2 weeks’ notice prior to the scheduled Direct Debit date. 12 Week Pre-Payment cancellations require 2 weeks’ notice prior to the end of the 12-week block.
If you are absent for 2 consecutive weeks and we have not heard from you, we reserve the right to remove your child from the class and offer the place to another child.

We reserve the right to cancel your membership if you do not adhere to these terms or if you/your children act in a way that is unsafe around the water.
9. Swim Attire
Swim attire must be worn in the pool, not regular clothes. Bathing suits, bikinis, board shorts and rashies are acceptable. Swim attire must not be removed on pool deck at any time.
Any child who wears nappies must wear a reusable swim nappy for hygiene reasons because faecal incidents can result in pool closure. They can wear the nappy alone, or may wear bathers on top if you prefer.
Although the pool is always heated, and the facility is heated in cooler weather, we recommend that young children bring dressing gowns to keep warm after lessons.
Swimming caps are provided to all independent swimmers. These are recommended but not mandatory, because we realise some children find them uncomfortable.
For parent & child classes, we recommend parents/carers wear a rashie for children to grasp onto. This helps their independence through reaching for/holding the shirt.
10. Your responsibilities
Please help us to provide the best learning environment for your child by following these rules:
• Arrive on time
• Notify us of absences and sickness
• Respect the instructions of our staff, their objective is to keep
your child safe
• Always supervise your children, including in the play area and
showers.
• No food in wet areas (pool deck and change rooms). It’s not
fun for us to clear up soggy crackers!
• Tell us if your child has a toilet accident, or spills food/drink
so that we can act quickly.
• Keep your child out of lessons for the specified Health
Department exclusion period of two (2) weeks after an incidence of diarrhoea or vomiting or other communicable illness
• Be courteous of other parents and children
You must pay your fees on time and update us if your contact details change.
Your child’s fitness to attend swimming lessons is your responsibility. You must inform us if your child has any pre-existing injuries or health issues that may affect their safety in the water, or their ability to learn in a group environment.
All our teachers are trained first aiders. Unless you notify us otherwise, you are deemed to consent to us providing you/your child with first aid if necessary.
This includes calling an ambulance at your expense if you/your child have a medical emergency whilst on our premises.
You indemnify and hold us harmless against any costs, loss, damage or injury in or around the premises. You accept that as we are an aquatic facility, you must take care in wet areas (pool deck, showers etc).
You accept that your belongings are your responsibility, and that you park at your own risk in your car park. We cannot control the actions of other customers.
11. Photo/Video Policy
To be read in conjunction with our privacy policy.
You are welcome to take photos of your own child, but you must avoid capturing photos/videos of other children/parents unless you have their clear consent.
You must stop using your camera, and/or delete any photos or footage of other children if reasonably requested by us.
We occasionally take photos and videos to use for social media and marketing purposes. We will ask your permission before taking any photos/videos if practical. However, if you do not want to have photos or videos taken of you or your child, please inform us on your enrolment form.
Please be aware that we use CCTV at the facility for the safety of all customers.
We reserve the right to amend these Terms from time to time. Also applicable are: our privacy policy (available on our website) and the Ezidebit terms for those customers who choose Direct Debit.
Please ask us if you have any questions. (version 1: December 2019)

We are one of the only swim schools to offer the opportunity to make up a missed lesson. Most other children’s activities do not offer this. We view make-up lessons as a gesture of goodwill, because if your child misses a lesson their class still runs and their teacher must still be paid.
The reason we have a make-up lesson policy is to ensure continuity of learning for the students (ie. if they are sick on their lesson day, they can come a different day so as to avoid missing a whole week of swimming).
Sadly our make-up lesson policy has been abused in the past. We want to ensure that everyone has fair/equal access to make-ups. Although the following rules may seem strict, they are absolutely necessary to maintain the system effectively.
We request your understanding and cooperation to help us to make the system work.
Please read on for the conditions that must be met to qualify for a make-up, and the rules that must be followed to request a make-up lesson. Thank you.

Key points:
• Make up lessons are not a credit.
• Availability on your preferred day/time is not guaranteed.
• This make-up policy allows you to request a make-up lesson if you have missed your regular
lesson. It does not guarantee that you will receive a make-up lesson if the days/times we
have available do not suit you.
• The maximum entitlement for all customers is TWO (2) per 12-week block (or per 12-week
period if you pay by direct debit).
• We can only offer you a make-up in an alternative class that has space (eg. due to a child in
that alternative class being absent). We cannot create space in your preferred class if there isn’t any. Classes are subject to strict maximum numbers.
Missed lessons CANNOT be:
o refunded;
o credited;
o stored, backed up, saved, held over;
o transferred to another child;
o used to extend a 12-week block; or
o used to reduce a Direct Debit payment.


Conditions for requesting make-up lessons:
1. To ‘qualify’ for a make-up, you must notify us in advance that your child will be absent from their regular lesson. Make-up lessons only work well if everyone notifies us of their absence in advance – if your child is going to be absent we can offer their space to another child needing a make-up session.
2. Please notify us of your child’s absence at least 2 hours before your class start time, or earlier if you know you will be away (eg. if planning a holiday).
3. If you ‘no show’ for your class, no make-up lesson can be requested.
Rules for requesting a make-up:
• Desk staff will be able to tell you current available days/times for that week or in some cases the upcoming week. You can only choose from the spaces you are offered.
• Because of the limited availability we cannot guarantee that there will be a spot available on a particular day/time that suits your own schedule.
• Availability relies upon us knowing that other children will be absent due to illness/holidays. We can only offer make-ups in classes which have space – our class sizes are small to ensure effective teaching and we cannot under any circumstances increase class capacity to accommodate make-ups.
• You may need to call us/email us first thing in the morning of the day you are available, to check whether someone else has called in sick that day so that your child can have their space. Desk staff are not responsible for contacting you because it is simply not possible for us to monitor make-up availability for all customers.
• If the 2 make-ups are not used within the current 12-week block they will be lost.
• It is your responsibility to ensure that you use your 2 make-ups during your 12 week block
so that you don’t lose them. This is not the responsibility of the desk staff.
• Due to class availability, we may not be able to book a make-up class more than 24 hours in
advance.
• Make ups can only be booked once – we cannot allow customers to make up a make-up.
Therefore if you book a make-up lesson but then cannot make it for any reason, or if you
miss it/no show for any reason, the make-up will be considered taken.
• Doctor’s certificates are required for absences due to illness over 2 weeks.

Born 2 Swim Privacy Policy (December 2019)
1. Introduction
‘Born 2 Swim’ is the trading name of Swim Perth Pty Ltd ABN 32 609 618 966.
In this policy, all references to “we” or “us” refer to Swim Perth Pty Ltd.
We value the privacy of our customers so we have voluntarily adopted the Australian Privacy Principles (APPs) and the Notifiable Data Breach Scheme contained in the Privacy Act 1988 (Cth) (Privacy Act).
This policy outlines how we manage and safeguard the personal information we may collect from you. It should be read in conjunction with our membership terms. Access to our website and services is conditional on your acceptance of this policy. You agree that your use of our website and services implies that you consent to this policy.
2. Personal Information and sensitive information
‘Personal information’ is any information or opinion about an identified individual or a reasonably identifiable individual. In general terms, it is any information that can be used to personally identify you. Some personal information is also defined as ‘sensitive’ under the Privacy Act. This includes any health/medical information about your child that you may choose to provide to us because it is relevant to their ability to swim.
3. What information do we collect?
We collect information about you and your child(ren) in order to provide you with our services. You may choose whether to provide us with this information, however your choices may affect our ability to offer you all or part of our services. Personal information we collect includes:
(a) Enrolment information: when you register with our website or enrol your child for lessons with us, you provide personal information which may include your name, email address, contact information and any other information which you may provide us.
(b) Payment Information: in order to facilitate payments and to receive invoices and reimbursements (where applicable) you may provide us with payment information which may include bank details, credit card details or other billing information.
(c) Communication Information: when you communicate with us via telephone, email, SMS or online we will collect your contact information and any other information you choose to provide to us.
(d) Photographic Information: when we take your photograph or the photograph of others in connection with the provision of our services to you we will collect personal information about you or others which may include your likeness and appearance, biometric information, and information relating to your age, gender, religious beliefs and racial or ethnic origin. Your photographic information may be considered ‘sensitive information’, but we will only collect your photographic information with your consent. If you indicate that you do not wish your photograph to be taken, we will comply with that request.
(e) Cookie Information: we may use cookies and similar tracking devices on our website in where necessary to maintain and improve our services to you. Further information on cookie and data collection is contained in the “Website Usage” paragraph below. You can disable cookies on your browser.
(f) Third-party plugin Information: We may integrate a third-party plugin into our website. The use of third-party plugins may result in data collection by both us and the relevant third party. We do not control the information you share with third parties via these plugins. You should refer to the third party’s privacy statement to understand their data handling practices.
The only sensitive information we collect is health/medical information, if you choose to provide it to us.
4. How we collect and store information
We collect and store your information directly through your use of our website and via our enrolment form; Ezidebit direct debit form; subscribing to our email newsletter; and any verbal or written communications with us.
It is your choice whether or not to provide the information requested by us for the provision of swimming lessons. However, if the information requested is not provided, we may be unable to enrol your child.
We store personal information using business software; paper files in a locked cabinet; and cloud-based software storage that we may use from time to time.
Unfortunately, no electronic data transmission can be guaranteed as totally secure. We cannot warrant the security of any information transmitted to us electronically or via our website. Website users do so at their own risk.
If we detect misuse, loss or unauthorised access, modification or disclosure of your information, we will comply with all relevant provisions of the Notifiable Data Breach Scheme.
5. Retention
We retain your information for as long as necessary to provide services to you once. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. You may ask u to delete your customer records if you cancel your membership.
6. Why do we collect, hold, use and disclose personal information?
The primary purpose is to perform our business activities, that is: to provide services to you; to communicate with you via email and/or phone; to inform you about our services an, offers which may be of interest to you; to provide you with news, information or advice about our existing and new services; to manage and enhance our services; and as required or permitted by law (including the Privacy Act).
Where your personal information is not ‘sensitive information’ we may also use your personal information for secondary purposes closely related to the primary purposes outlined above, in circumstances where you would reasonably expect such use or disclosure. We will never rent or sell your personal information.
7. Who do we disclose your personal information to?
We may disclose your personal information to our employees, contractors or external service providers, including web hosting providers, IT systems administrators, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors, such as accountants, solicitors, business advisors and consultants; and anyone else as required by any law, including the Privacy Act.
8. Accessing and correcting your personal information
You are entitled to access the personal information we hold about you and you may request that we update or correct any information we hold. If you wish to access your personal information, please contact us at info@born2swim.com.au. We may charge an administrative fee for providing a copy of your personal information. We may require proof of identity before releasing the requested information.
9. Direct marketing
Where we use your personal information to send you marketing and promotional information you will be provided with the opportunity to opt-out of receiving such information in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). Unless you exercise your right to opt-out of such communications, you will be taken to have consented to receive similar information and communications in the future.
10. How can you contact us about privacy?
Please email us at: info@born2swim.com.au or write to us at 2/11 Sphinx Way Bibra Lake WA 6163
You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy.
11. Further Information
Further information about privacy rights can be obtained from the Office of the Australian Information Commission Enquiry Line on 1300 363 992.